Taylor Landry | Page 2

Gave them paper work of having a ford warranty and a entegrity insurance policy and was told that I did not entegrity insurance policy and was told that I did not More

by HAROLD.WAGNER6366 Verified Customer Verified Customer

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I'm not sure who Fred Rogers is. My sales guy, Austin Weeks, needs to work on customer service skills. He called to tell me my vehicle was ready the evening before and he was too b My sales guy, Austin Weeks, needs to work on customer service skills. He called to tell me my vehicle was ready the evening before and he was too busy to call to let me know. He did not answer me when I asked 3 plus times "what is the recall on my vehicle". He kept guessing what the recall could be, instead of just asking someone. When I came to pick up my vehicle I was sent to the service desk and no one would help me. The ladies were too busy chatting. The sales manager called Austin and it took a while for him to come out from the back. When he finally did, he got my keys and then he told me he couldn't find the crack in my windshield. I pointed it out to him and he said he would have the windshield guy come to my house to fix my windshield. Let's see if this happens. I'm not happy with the customer service at this company. They lost some additional items that was on my keychain. They lost an additional key, bodyplex card, library card and ingles card. More

by LCOX92569 Verified Customer Verified Customer

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Service went smoothly but I discovered my vehicle was finished by looking outside and seeing it was waiting for me. I had not been notified by the service advisor. finished by looking outside and seeing it was waiting for me. I had not been notified by the service advisor. More

by PETER.C.CHAREST Verified Customer Verified Customer

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Great dealership! I service my company car there and will buying my new personal vehicle there very soon. 10 out of 10 I service my company car there and will buying my new personal vehicle there very soon. 10 out of 10 More

by Mike P Verified Customer Verified Customer

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The dealership has helped me get into the car i wanted and for that i’m extremely happy. and for that i’m extremely happy. More

by Scotty Verified Customer Verified Customer

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I was pleased with the services provided by Shottenkirk Ford, The service advisor was very helpful. Ford, The service advisor was very helpful. More

by CHAP530115 Verified Customer Verified Customer

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The service department is great! Everyone is so friendly and helpful. Go see anyone of the service advisors, they can get you taken care of. Brian the service manager is extremely he Everyone is so friendly and helpful. Go see anyone of the service advisors, they can get you taken care of. Brian the service manager is extremely helpful and helped make my service process very smooth. More

by TAYLOR.TMAUTO Verified Customer Verified Customer

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My car was fixed properly and everyone was very nice! They have all very nice people in the service department They have all very nice people in the service department More

by dmedwardsco Verified Customer Verified Customer

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I never have a problem when I bring something in, this last visit Jerry and Kara took care of me, was just for an oil change and tire rotation. They also fixed a minor trim issue in the cabin that I poin last visit Jerry and Kara took care of me, was just for an oil change and tire rotation. They also fixed a minor trim issue in the cabin that I pointed out. More

by pjcolombo1 Verified Customer Verified Customer

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My husband and I are new to this area, so this was our first time acquiring service from Shottenkirk Ford. We were so pleased with the professionalism, quality of care, and dedication towards their custom first time acquiring service from Shottenkirk Ford. We were so pleased with the professionalism, quality of care, and dedication towards their customers. It was my absolute pleasure speaking with Jerry Adam's. He was so welcoming, kind, and exudes the true meaning of exceptional customer service, he is one of several reasons of why we will return. More

by moxybarson Verified Customer Verified Customer

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