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Taylor McCarroll

Overview Reviews (160) Inventory (193)

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Taylor McCarroll

Taylor McCarroll | Page 8

Customer Service Consultant

94 Nissan of South Holland

16269 Van Dam Rd
South Holland, IL 60473

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4.7

160 Reviews

Overview Reviews (160) Inventory (193)

Dealership Experience

5 yrs, 1 mo

Industry Experience

5 yrs, 1 mo

Specialties & Trainings

TIRES

RECALLS

DIAGNOSTICS

CASHIER

EXTENDED WARRANTY CLAIMS

INSURANCE CLAIMS

MECHANICAL FAILURES

REGULAR MAINTENANCE

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4.7

160 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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160 Reviews of Taylor McCarroll

January 26, 2024

Dealership Rating

Employee Rating

It was great We had to wait a day for the parts but I was a great experience a great experience More

by brownjrctrn

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Taylor McCarroll

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Jan 30, 2024 -

94 Nissan of South Holland responded

Your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help! Matt Sappenfield Owner Loyalty Manager

January 24, 2024

Dealership Rating

Employee Rating

Everyone was helpful. My repair was done to my satisfaction. I'm happy. Thank you 94 Nissan ?? My repair was done to my satisfaction. I'm happy. Thank you 94 Nissan ?? More

by nickkutzko

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Taylor McCarroll

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Jan 26, 2024 -

94 Nissan of South Holland responded

We appreciate your positive review about your recent experience with us! We're looking forward to your next visit with us! Matt Sappenfield Owner Loyalty Manager

January 19, 2024

Dealership Rating

Employee Rating

Simply excellent The service was great. Recommendations were on point. The entire staff did well Recommendations were on point. The entire staff did well More

by solomon.royster

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Taylor McCarroll

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Jan 20, 2024 -

94 Nissan of South Holland responded

Reviews like this give us motivation and help us ensure we provide high-quality care. We hope you have a great day! Matt Sappenfield Owner Loyalty Manager

January 19, 2024

Dealership Rating

Employee Rating

It is always a good experience. The team is very nice and accommodating. Thank you The team is very nice and accommodating. Thank you More

by chanelay38

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Taylor McCarroll

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Jan 20, 2024 -

94 Nissan of South Holland responded

Thank you so much for your positive comments about Nissan Of South Holland! Please don't hesitate to reach out to us if there's anything more we can do! Matt Sappenfield Owner Loyalty Manager

January 19, 2024

Dealership Rating

Employee Rating

They were very nice friendly and accommodating They kept me informed regarding my vehicle along with the warranty company. me informed regarding my vehicle along with the warranty company. More

by Pastorthandy

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Taylor McCarroll

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Jan 20, 2024 -

94 Nissan of South Holland responded

We are very happy to have provided you with such a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon! Matt Sappenfield Owner Loyalty Manager

January 19, 2024

Dealership Rating

Employee Rating

They were very nice friendly and accommodating They kept me informed regarding my vehicle along with the warranty company. me informed regarding my vehicle along with the warranty company. More

by Pastorthandy

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Taylor McCarroll

Report | Print

Jan 20, 2024 -

94 Nissan of South Holland responded

We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Matt Sappenfield Owner Loyalty Manager

May 28, 2024 -

Pastorthandy responded

Sensational service from the service department.

January 18, 2024

Dealership Rating

Employee Rating

I came in for an oil change just last thus week i noticed the smell of antifreeze and got the car in on tuesday and they discovered my radiator had cracked the smell of antifreeze and got the car in on tuesday and they discovered my radiator had cracked More

by Mr butler

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Torrey Hall, Tyler Roberson , Jacquelyn Vaughn

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Jan 20, 2024 -

94 Nissan of South Holland responded

Hi Mr Butler! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Matt Sappenfield Owner Loyalty Manager

January 17, 2024

Dealership Rating

Employee Rating

I came in for oil change left out something wrong with my tire. I had to leave it for 2 1/2 tire. I had to leave it for 2 1/2 More

by evelynbruce54

Verified Customer

Recommend Dealer

Other Employees Tagged: Taylor McCarroll

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Jan 19, 2024 -

94 Nissan of South Holland responded

Hi Evelyn, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Your next oil change and tire rotation are on us. We apologize this happened and hopefully you will give us a second chance. We would not want to see you go as one of our loyal customers. Hope to see you soon. Take care! Matt Sappenfield Owner Loyalty Manager

January 17, 2024

Dealership Rating

Employee Rating

It was just ok. .. appt times should be honored instead of 1st come, 1st serve... makes setting an appointment seem unnecessary if your just going to take who comes 1 .. appt times should be honored instead of 1st come, 1st serve... makes setting an appointment seem unnecessary if your just going to take who comes 1st More

by Lwoods1281

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Taylor McCarroll

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Jan 18, 2024 -

94 Nissan of South Holland responded

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We will go over with our service team about appointments and walk ins making sure which car should go first. We hope you give us a second chance to improve. Take care! Matt Sappenfield Owner Loyalty Manager

January 16, 2024

Dealership Rating

Employee Rating

Fast , professional Fast professional and finished when promised, the only issue was leaving plastic on seats and steering wheel promised, the only issue was leaving plastic on seats and steering wheel More

by GGreer1033

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Taylor McCarroll

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Jan 17, 2024 -

94 Nissan of South Holland responded

Reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Matt Sappenfield Owner Loyalty Manager

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