Taylor McCarroll | Page 9

94 Nissan of South Holland responded

Thank you for letting us know about your recent visit to Nissan Of South Holland. We will use your review as an example to make sure that doesn't happen again. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care. Matt Sappenfield Owner Loyalty Manager

94 Nissan of South Holland responded

We're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help! Matt Sappenfield Owner Loyalty Manager

94 Nissan of South Holland responded

Garland, thank you so much for the positive review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Matt Sappenfield Owner Loyalty Manager

94 Nissan of South Holland responded

Hi Marilyn, we regret your most recent visit with us was not up to the standards we strive for. We will make sure our technicians keep the inside of your vehicle the same as you left it with us. Next time you stop in we will give you a free carwash inside and out. We hope you stay with us and give us another chance. Take care! Matt Sappenfield Owner Loyalty Manager

94 Nissan of South Holland responded

Jmiller, we are so happy to read such a great review about Nissan Of South Holland! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Nissan Of South Holland! Take care! Matt Sappenfield Owner Loyalty Manager

94 Nissan of South Holland responded

Davis, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Matt Sappenfield Owner Loyalty Manager

94 Nissan of South Holland responded

Thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care! Matt Sappenfield Owner Loyalty Manager

94 Nissan of South Holland responded

Hello! We're so sorry you had a. long waiting time. I don't have your full name so I don't know the context of the situation. Our service advisors are usually pretty good about estimating the time it will take to complete services but waits do happen for one reason or another, however, I can understand how frustrating this can be. As far as offering food and drink, we do have vending machines with a variety of cold drinks and snacks as well as free coffee and tea. Our cashiers also make popcorn and water for our guests thru out the day that is available at the cashier. We used to have a fridge of water and fresh pastries out for customers to grab but we had to stop doing it when COVID happened for the safety of everyone. Now we just hand them out in pre-wrapped portions to cut down on passing around seasonal flu and COVID. I hope this makes you feel a little better and you can give us another chance. Please contact our Service Manager, Torrey Hall, if you'd like to discuss anything further. He can be reached at torrey@94nissan.com. Regards, Liz

94 Nissan of South Holland responded

We are glad we could help! We sincerely thank you for the positive review, and look forward to seeing you again soon! Matt Sappenfield Owner Loyalty Manager

94 Nissan of South Holland responded

We are so happy to read such a great review about Nissan Of South Holland! We can't wait to see you again, have a great day. Matt Sappenfield Owner Loyalty Manager