Teddy Ervin

The dealership was supportive with buying a car. While other dealers wouldn’t give me a chance. While other dealers wouldn’t give me a chance. More

by rogersrochelle88 Verified Customer Verified Customer

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Check your vin prior to purchase, please. I attempted to purchase a certified pre-owned vehicle from this location. Arriving at the location, I was shocked to see over $5k in fees added to I attempted to purchase a certified pre-owned vehicle from this location. Arriving at the location, I was shocked to see over $5k in fees added to my purchase cost. We were told the certification cost additional, but it's well worth it due to the quality of the vehicle. We were able to haggle out the $5k fee and bring the $1700 fee down to $9. We requested the vehicle be delivered to our home that evening. The vehicle was delivered and showed no signs of issues. The following morning, my spouse drove 1 mile away from home, and the check engine light came on. We take the vehicle back the following day, and we are informed that the vehicle has extensive issues involving the engine that must be fixed. We attempted to start to refund the process, but all of our communications were ignored. When I finally got ahold of an associate, they let me know I could return the keys to have my down payment returned. I let the associate and sales manager know I'd be doing that the following day. When I got into the store, I was told immediately by the same manager I informed the night before that I could not return the keys. I was informed I was now outside of the 3 day window for returns for the vehicle and that essentially a newer vehicle would have been a better choice and lowered my risk of mechanical issues. When I asked why the associate the night before told me I could return the vehicle, the manager stated that the associate was a low level sales consult that did not know the refund process of the store. Even with the associate providing incorrect info and the vehicle being returned 2 days after the sale date, and the vehicle having engine issues 1 day after purchase. I was still not going to be issued a down payment. I attempted to leave the keys on the office as I have no financing attached to this vehicle either. The manager said I'd get into trouble if I left the keys at the location. I took the keys with me, fearing I'd be in some type of trouble for leaving them. The manager let me know he would have someone call me regarding other options, no call was ever received. I called multiple times only to be forward to voicemails. I started to do more research on the vehicle's vin. I discovered the vehicle was sold to them via auction. The vehicle was noted as having engine damage plus a check engine light on prior to them purchasing. We were not informed of any engine damage, nor was the engine damage noted in the carfax. After a quick review of some of their other certified vehicles, I found at least 4 different vehicles on the auction site that showed minor-severe damage. In my opinion this dealership is possibly purchasing damaged vehicles from auctions, barely fixing them, then selling them to clients without disclosing the prior damage. I also suspect the certification inspections are not being performed up to manufacturers standards. I suspect this because an entire engine leak was missed in the vehicle we tried to purchase. I'd do a vin search before purchasing any vehicles from this dealership. You may be surprised what you find out. More

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The personnel and dealer as a whole was prompt, courteous and professional. Thank you all and professional. Thank you all More

by lvberry Verified Customer Verified Customer

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Very good people to work with really tried to help. Thanks Clay Cooey for my new car. Thanks Clay Cooey for my new car. More

by mrbelfrey Verified Customer Verified Customer

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I was told Nissan would be notified of transaction. No draft for vehicle traded in but they did draft. Even I called Nissan, I was told they didn’t see a transaction or payoff. I was then told could ta No draft for vehicle traded in but they did draft. Even I called Nissan, I was told they didn’t see a transaction or payoff. I was then told could take up to 6 weeks for sale to be noted. This means they might draft my account again for the month of November too. More

by armatausa Verified Customer Verified Customer

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The dealership is only after the customer's money, not customer satisfaction, and they never honestly tell me about the car's problems. I have no satisfaction at all and I would not recommend this place t customer satisfaction, and they never honestly tell me about the car's problems. I have no satisfaction at all and I would not recommend this place to anyone. More

by HESSIH839 Verified Customer Verified Customer

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Reggie was really great to work with. Glad we made the trip out to Richardson! Glad we made the trip out to Richardson! More

by MARK.01.ALVAREZ Verified Customer Verified Customer

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Good service and took the time to explain all the details of the purchase and didn’t try to mislead me. of the purchase and didn’t try to mislead me. More

by stuart.schluter Verified Customer Verified Customer

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I recently purchased a vehicle from Courtesy Nissan, and the entire experience was nothing short of exceptional. From the moment I walked in, it felt like I was visiting the good relatives — warm, welcoming the entire experience was nothing short of exceptional. From the moment I walked in, it felt like I was visiting the good relatives — warm, welcoming, and genuinely attentive. Terry Ervin initially greeted me and got the ball rolling, then handed the sales responsibility over to Truen (True) Ebanks, who seamlessly continued the process. True, along with Teddy, went above and beyond to ensure I was comfortable and well-informed every step of the way. They answered all of my questions patiently, listened closely to my needs, and even brought me a fan to keep me cool while we talked through options. I never felt rushed or pressured — just supported by people who truly wanted me to leave with the vehicle that was right for me and my budget. And I did — a beautiful Nissan Rogue Platinum that checks every box. As True handled different parts of the sale, including negotiations and getting the car cleaned and ready, Jolby Butler and Mike White stopped by to keep me company. They brought laughter and good vibes, making the whole process feel more like catching up with family than waiting on a transaction. Gus, who I believe is the General Manager, also came over personally to assist. He made sure I was getting exactly what I wanted, helped finalize pricing, and ensured I received the best deal they could offer. Even though I planned to pay in cash — and he did try to encourage financing — he respected my decision and still treated me with the utmost professionalism and care. Sitting with Gus felt like hashing things out with a big brother who just wanted the best for me. His involvement really underscored how much this dealership values its customers. Rodrigo Ramos later walked me through the payment process, helped with the paperwork, and explained available packages to protect and maintain the longevity of my new Rogue. He made sure I had everything I needed and left with peace of mind. The dealership itself was spotless, and every staff member I interacted with was friendly, professional, and genuinely invested in making the experience a great one. Courtesy Nissan doesn’t just sell vehicles — they offer personalized, human-centered service that’s increasingly rare these days. If you’re shopping for a car and want to be treated with respect, honesty, and warmth, I highly recommend paying them a visit. I left with a great vehicle and an even better experience. More

by cmholland Verified Customer Verified Customer

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Teddy Irvin took lot of times to help me Rodrigo Ramos with the financing was great Jackie especially who invited me to come in Great job! with the financing was great Jackie especially who invited me to come in Great job! More

by sergealtieri1 Verified Customer Verified Customer

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