"Fast and friendly service. My vehicle was done as..."
Fast and friendly service. My vehicle was done as promise. And the price was right. Salesman was very curious and friendly. Went up and beyond looking for us a vehicle of our choosing.
"Had a recall done in Feb 2021 and they claimed they did a..."
Had a recall done in Feb 2021 and they claimed they did a multi point inspection. 3300 miles later I get my oil changed at a different shop and also rotate my tires, I was informed by this shop manager that my tires could not be rotated due to my front drivers tire being at 0 tread depth. So I take it to donley and ask them to tell me how this could happen. The man Mike I believe told me it was an alignment problem and because I didn't get my tires put on by them 18000 miles ago I should take it back to the place that did it. All because I couldn't remember from a year ago if I had my alignment done or not. Fyi I did get my car completely taken care of I just couldn't remember due to being a mother of 6. Anyways, donley said it was the other place's responsibility. My husband takes my car back to donley today with the inspection papers they did from 3300 miles ago (Feb 4) and the technician stated all 4 of my tires were at 8/32 and the only thing my car needed was rear brakes and my front brakes were at 5mm. Somehow in 3300 miles my tire went from 8/32 to 0 and they told us our car was good to go. How is that possible?? They don't want to take responsibility for the fact that either the tech lied on the inspection, fail to complete it properly or missed something big that could cause my one tire to wear that quickly with my other 3 being fine. Nope they want us to have the other place do something about it... makes no sense and I'm sorry but because of this lack of properly doing thier job my family was at great risk of being in an accident related to the inner half of the tire being completely bald. I have filed a complaint with Lincoln and am taking my car elsewhere from now on due to this. I do not recommend at all. If they would have been more understanding to the fact that I was freaking out at how badly this could have gone if I had not taken my car to get an oil change somewhere else that day and tried to actually figure out how and where this went wrong instead of pointing the finger at someone else, or even had shown some sort of care towards my situation, you know like we learned in customer service 101, then I wouldn't feel the need to blast this. I've worked in the service department for many years at multiple dealerships and I have never treated my customers like this nor have I ever pointed the finger without trying to figure out how this happened in the first place.
"Great Service but very expensive labor costs. Is it..."
Great Service but very expensive labor costs. Is it possible you charged for standard hours for the repair or the actual hours it took to repair the vehicle.
"Always love the service I get. Gave me a loaner car for..."
Always love the service I get. Gave me a loaner car for work when my car had to send in my truck for recalls. One pro tip I’d love to see is that the service men talk to me, typically they look at my fiancé since he is a man. I own the truck yet they give him the keys and speak to him about the services done! I know more about my truck then he ever could! Just a pro tip to feel respected is all! Otherwise everyone is the best!
"I would not go anywhere else to purchase, lease or get a..."
I would not go anywhere else to purchase, lease or get a car serviced. I'm more old school where longevity means something, at least to me anyway, and I believe this is my 3rd purchase with Tegan being my salesman each time. I'm so glad that has stayed the same.
"I watched the mechanic fly through the parking lot in my..."
I watched the mechanic fly through the parking lot in my vehicle that's the only thing I had a problem with. If that wouldn't of happened I would of gave you 5 stars
"I have bought at least 4 vehicles at your dealership and..."
I have bought at least 4 vehicles at your dealership and believe that everyone had my best interest in mind as well as staying within the guidelines they have. Teegan was great. I have a couple small issues that I need to get to Teegan on, but I'm confident they will b handled professionally.
"Tegan was a great sale's person. Worked great into..."
- Liz Worstall
Tegan was a great sale's person. Worked great into getting me a vehicle.
Ben is service was great also. Matt was also helpful and listen to my concerns
"Test drove and negotiated a used truck purchase in a very..."
Test drove and negotiated a used truck purchase in a very short period of time. Very happy with the experience and will definitely be back.
"Tegan and Dorea provided excellent customer service, they..."
Tegan and Dorea provided excellent customer service, they were both efficient and friendly. After reviewing a few options, I purchased my formerly leased vehicle with Ford's extended warranty.