Teo Salgado

Covert Chrysler Dodge Jeep RAM Bee Cave responded

We're so appreciative of your wonderful review and your enthusiastic recommendation of Ryan at Covert CDJR Bee Cave. His combination of extensive product knowledge and genuine approachability is exactly what makes the vehicle-buying experience enjoyable, and we're proud to have team members like him who make customers feel comfortable and confident throughout the process. Your willingness to recommend Ryan to others speaks volumes about the quality of service you received, and that kind of endorsement is the highest compliment our team can receive. We're grateful for your business and honored to have earned your trust. We look forward to continuing to deliver the knowledgeable, easy-to-work-with service that impressed you so much whenever you visit us again.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

closeup.cross_08, thank you so much for sharing your excellent experience! We are delighted to hear that all the information was presented clearly and was easy to understand throughout the process. 🚗✨ We truly appreciate your kind words about Teo Salgado and Tara Cavanagh. It is wonderful to know that Teo provided professional, positive, and polite service and made such a great impression. Thank you for choosing Covert CDJR Bee Cave—we look forward to serving you again in the future! 😊

Covert Chrysler Dodge Jeep RAM Bee Cave responded

We appreciate you taking the time to share your feedback, and we're sorry to hear about your experience following your vehicle purchase. We understand your frustration regarding the trade-in payoff process and the difficulty reaching our team. We take your concerns about communication and the status of your trade-in payoff very seriously, as these are important matters. We want to clarify that we would not have been in business for over 117 years by cheating, stealing, or lying to our customers. If your payoff was delayed, there was a specific reason, and we have detailed records of numerous attempts made by our team to contact you to discuss and resolve the matter. However, we were unable to connect with you to move forward. We're happy to share this evidence publicly if needed in our defense.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for taking the time to share your honest feedback with us and we are glad to hear that you found our sales team friendly and that you were able to drive away with a great deal. We also want to acknowledge your comment about the initial offers during the negotiation process because that is the kind of candid feedback we genuinely appreciate receiving. While it is never easy to hear that we did not put our best foot forward right out of the gate, we believe there is always room to grow and your experience will be shared with our team as a valuable opportunity to do better. We truly value your business and hope that the overall outcome left you feeling good about your purchase. Thank you again for giving us the chance to earn your trust.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for sharing your experience with us. We are glad to hear the process went smoothly and that our team made a positive impression. Teo will appreciate knowing his professionalism and knowledge helped make your visit a great one. Providing clear guidance and excellent service is always our goal. Thank you for choosing Covert CDJR Bee Cave, and we look forward to assisting you again in the future.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for sharing your experience with us. We are glad to hear your visit was very good and that the car buying process felt more comfortable and straightforward. Teo will appreciate the kind words about his relaxed and helpful approach, as creating a pressure free environment is important to us. Everyone at Covert CDJR Bee Cave truly values your trust and looks forward to assisting you again whenever you need us.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for sharing your experience with us! We’re thrilled to hear that Teo Salgado and our finance department provided you with excellent service during your visit to Covert CDJR Bee Cave. Teo and the rest of our team strive to make every step of the process smooth and enjoyable, and it’s wonderful to know they met your expectations. If there’s anything more we can do to assist you, please don’t hesitate to reach out. We truly appreciate your feedback and look forward to serving you again in the future!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your feedback! We’re delighted to hear that Teo provided you with a professional and engaging experience. However, we’re a bit confused by the 5-star comments alongside the 1-star rating and wonder if it might have been a mistake. Your satisfaction is important to us, and we’d love to understand any concerns you may have. We look forward to seeing you again soon!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Ryan, Thank you for your wonderful review! We’re pleased to hear that everyone at Covert CDJR Bee Cave was attentive to your needs and provided professional service. It’s our goal to ensure that every customer receives the attention and care they deserve. If you or your husband have any more questions or need further assistance, please don’t hesitate to reach out. We look forward to serving you again in the future!