Leona Griswold

Covert Chrysler Dodge Jeep RAM Bee Cave responded

We're so grateful for your kind words about Leona and for recognizing her genuine warmth, responsiveness, and cheerful attitude at Covert CDJR Bee Cave. She truly exemplifies the kind of customer-focused care we're committed to providing every single day. We're also thrilled that your service was completed faster than expected and that you were able to pick up your vehicle after just one night instead of multiple days. Your feedback about the appointment system is valuable and something we genuinely appreciate hearing, even when it's constructive criticism, because it helps us understand how our customers view our processes and where there may be room for improvement. You're right that many dealerships have moved toward this model, and your point about the principle behind scheduling appointments is well taken. We'd truly welcome the opportunity to discuss your concerns further and explore how we might better communicate our service timelines in a way that feels more transparent and customer-friendly. Your feedback matters to us, and we're committed to continuously evaluating how we can enhance the experience for customers like you. Thank you so much for choosing Covert CDJR Bee Cave and for taking the time to share both your appreciation and your thoughtful suggestions.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Ms Griswold and everyone at Covert CDJR Bee Cave are genuinely thrilled to hear how much your recall visit meant to you and that our team made you feel welcome from the moment you arrived. The smile you received walking in the door is just the beginning of what we promise every customer, and Ms Griswold's dedication to walking you through the entire process and delivering on our timeline is exactly the kind of service we're committed to providing. We absolutely love when customers decide to extend their trust to us for routine maintenance like oil changes because it gives us the chance to build those ongoing relationships and keep your vehicle running its best. Your kind words about Ms Griswold and your willingness to come back are among the greatest compliments we could receive, and we can't wait to take care of your oil changes and any other service needs you have. Thank you for choosing Covert CDJR Bee Cave and for sharing your positive experience with others.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you so much for taking the time to share your positive experience at Covert CDJR Bee Cave, and we're absolutely thrilled to hear that our team made such a positive impression on you from start to finish. We're especially grateful for your recognition of our young lady salesperson and her exceptional skills in guiding you through the purchase process with honesty, professionalism, and clear communication every step of the way. The fact that you felt there was no pressure, no confusion, and complete transparency in everything we explained to you reflects our core commitment to treating every customer with integrity and respect. We believe that building relationships based on trust and delivering on exactly what we promise is what sets us apart, and your feedback tells us we're delivering on that promise. Your decision to choose Covert CDJR Bee Cave for your vehicle purchase is something we're truly honored by, and we're excited about the opportunity to support you with outstanding service for years to come. Thank you for your business and for being part of our family.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

We're so appreciative of your wonderful review and your enthusiastic recommendation of Ryan at Covert CDJR Bee Cave. His combination of extensive product knowledge and genuine approachability is exactly what makes the vehicle-buying experience enjoyable, and we're proud to have team members like him who make customers feel comfortable and confident throughout the process. Your willingness to recommend Ryan to others speaks volumes about the quality of service you received, and that kind of endorsement is the highest compliment our team can receive. We're grateful for your business and honored to have earned your trust. We look forward to continuing to deliver the knowledgeable, easy-to-work-with service that impressed you so much whenever you visit us again.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for sharing your feedback. We’re glad Cade Watson and Leona Griswold provided a great sales experience, but we’re sorry the administrative process took longer than expected to get your check issued. We understand how frustrating that delay can be and appreciate your patience. Your comments will help Covert CDJR Bee Cave improve the process and provide a smoother experience moving forward.