Christian Rupp

Although I pass several dealership's on the way to Covert several things cause me to choose the extra drive. The Covert facility is first class and the employees are all very friendly and helpful. My several things cause me to choose the extra drive. The Covert facility is first class and the employees are all very friendly and helpful. My last two cars have proven the sales people to have been very knowledgeable of the brands they represent. Brandy for the GMC Yukon and Anita for the Jeep Rubicon answered all questions.. More

by 3alarmranch Verified Customer Verified Customer

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We had some miscommunications at the start but we worked though it and they did a great job all in all. though it and they did a great job all in all. More

by Holly Johnson Verified Customer Verified Customer

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Extremely Disappointing Experience – Buyers Beware of Covert CDJR Bee Cave This was, without question, one of the most disappointing and frustrating dealership experiences I have ever encountered. Covert CDJR Bee Cave This was, without question, one of the most disappointing and frustrating dealership experiences I have ever encountered. I sent my daughter to Covert CDJR Bee Cave to purchase her first vehicle on her own. She found a 2022 Jeep Renegade Trailhawk that she liked, with an agreed purchase price of $19,000. She was prepared to put $6,500 down, nearly 32% of the vehicle's purchase price. Unfortunately, what should have been an exciting milestone for her turned into an experience that left me questioning this dealership's sales and financing practices. She was quickly ushered into the finance department, where they initially presented her with a monthly payment exceeding $400, along with GAP insurance. Fortunately, she called me before proceeding. I advised her to walk away unless they could get the payment closer to $300 per month. The dealership then came back with a payment of $325 per month. My daughter was excited, believing they had worked with her to make the vehicle affordable. She was once again rushed into finance to complete the paperwork. Thankfully, I caught the problem before she took possession of the vehicle. I asked her to confirm the loan term. Based on the $19,000 purchase price and her substantial down payment, I had estimated a loan term of approximately 48 months at the payment they quoted. Instead, the finance manager informed her that the loan was for 75 MONTHS! Let that sink in. 75 payments of $325 = $24,375 Plus her $6,500 down payment = $30,875 That's nearly $31,000 for a used Jeep with a $19,000 agreed purchase price! At that point, I immediately got on the phone with the dealership manager and demanded that the contract be canceled and my daughter's down payment returned in full. Rather than promptly resolving the situation, they initially delayed the process. Eventually, they returned her down payment, and she left without the vehicle. What bothers me most is that this was a young woman purchasing her first car independently. She trusted the dealership to treat her fairly and explain the financing clearly. Instead, the focus appeared to be entirely on getting her to agree to a monthly payment without adequately emphasizing the length and total cost of the loan. A lower monthly payment does not mean a better deal when the loan is stretched out to 75 months. I have purchased numerous vehicles over the years, and I have rarely been this disappointed in a dealership's handling of a transaction. I would strongly caution anyone considering purchasing a vehicle from Covert CDJR Bee Cave to carefully review every number, every added product, the interest rate, the loan term, and the total amount they will ultimately pay before signing anything. Based on my experience, I would not recommend this dealership to anyone, especially a first-time buyer. What should have been an exciting first-car purchase for my daughter turned into a lesson in why you should never blindly trust a dealership's financing department. More

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The dealership got the truck exactly how I wanted it and followed through in the whole process. followed through in the whole process. More

by gavinloftus Verified Customer Verified Customer

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Obi, Jack and Christian were so amazing. They were patient with us and showed us all options. This was the best dealership I've have ever bought from. They were patient with us and showed us all options. This was the best dealership I've have ever bought from. More

by mctaggartjerri213 Verified Customer Verified Customer

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Try’s to not do the work listed, never fixes issues. Managers are horrible, lie on reports Managers are horrible, lie on reports More

by FARRAH ABRAHAM Verified Customer Verified Customer

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Amazing team at this dealership. Told them what I’m looking for and what I would like my payments to be. Had my new car at the end of the day without any problems. Told them what I’m looking for and what I would like my payments to be. Had my new car at the end of the day without any problems. More

by jade13hsmith Verified Customer Verified Customer

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Communicated for over a week, made an appointment to see a vehicle, drove 1.5hrs to make the deal to find out it wasn't on the lot. Still did the deal with the understanding the truck would be delivered to a vehicle, drove 1.5hrs to make the deal to find out it wasn't on the lot. Still did the deal with the understanding the truck would be delivered to me the next afternoon. Rearranged my schedule, no delivery or communication the day of delivery. Following day, was told the truck was at their lot and they would fuel it up and asked to deliver at 1pm, rearranged my day again and at 3pm was texted the vehicle still wasn't in their possession and it might take 2 more days to get it, but the manager wanted to make it right so offered a free tank of gas if I was ever in the area on him. I asked for the manager to call me...no call...so I called him 1 hr later to figure out what was going on. The lack of communication, poor communication and lies forced my hand to ask to terminate the contract...6hrs waisted driving and doing the deal, rearranging my schedule 2 days in a row with no viable outcome. I would highly not recommend working with Dylan Dunford in sales or Regen Shein as a sales manager. More

by cwgoetz Verified Customer Verified Customer

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I inquired about a vehicle for my girlfriend Lori, Ali called me back and made the process So Easy. I absolutely feel like I was treated fair on the trade in and they made the whole process seamless. I wo called me back and made the process So Easy. I absolutely feel like I was treated fair on the trade in and they made the whole process seamless. I would highly recommend these guys !!! More

by dugas17 Verified Customer Verified Customer

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Everyone I dealt with was great and the transaction was as smooth as I have ever had at any dealership. as smooth as I have ever had at any dealership. More

by tommy61 Verified Customer Verified Customer

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