Terence Anderson II

I never imagined I would be so disrespected by a company with such a strong reputation as I was at the KIA dealership in Daytona. I bought a car on October 31st, and upon returning home to Clermont, the car with such a strong reputation as I was at the KIA dealership in Daytona. I bought a car on October 31st, and upon returning home to Clermont, the car began to malfunction and lose power, at which point the engine light came on. Upon arriving home, I reported the problem to the salesperson, even knowing the car was out of warranty. The salesperson saw the message the next day and replied that after speaking with his manager, I should bring the car back for analysis by the company's mechanic. Following this response, I drove for two hours, understanding that even though the car was out of warranty, the company had offered to resolve the problem that arose shortly after leaving the dealership. To my dismay, the salesperson told me I would have to pay for the diagnostic because it was extremely comprehensive and few dealerships had that computer. I then asked to speak to the manager, and the salesperson returned, saying I wouldn't need to pay unless I wanted the service done. They made me wait 4 hours and when I asked how much longer it would take, the maintenance manager said it would be better to get the diagnosis done at Auto Zone because the information would be the same. I felt like a fool, missing work, driving 2 hours each way, paying for fuel and tolls, only to be made to wait and then told that after complaining because the computer was super detailed. I wouldn't recommend this dealership to anyone, as they have no respect for the customer. More

by pedrodiaspereira Verified Customer Verified Customer

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The staff was incredibly helpful and very knowledgeable. Philip was so understanding to what I needed and very helpful. He didn’t try to sell me on anything, he listened to what I needed and focused on that Philip was so understanding to what I needed and very helpful. He didn’t try to sell me on anything, he listened to what I needed and focused on that. I will be recommending everyone go here More

by reedymatthew30 Verified Customer Verified Customer

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Love Kia personnel. They are always friendly, they keep me updated and are always there to answer my questions. They are always friendly, they keep me updated and are always there to answer my questions. More

by Dot.Simmons Verified Customer Verified Customer

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Kia dealership has solved all my issues and concerns, and I feel a lot better about my decision of purchasing a car from them. Thank you so much for everything. I feel a lot better about my decision of purchasing a car from them. Thank you so much for everything. More

by rosaleemendez431987 Verified Customer Verified Customer

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Everything was awesome. They were courteous and kind. I love my experience and I love my car. They were courteous and kind. I love my experience and I love my car. More

by IMTOOHAPPY2014 Verified Customer Verified Customer

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Friendly, on schedule, proficient. Complete! All of these things, as a time of concern? Are the exact things I needed. Thanks Complete! All of these things, as a time of concern? Are the exact things I needed. Thanks More

by FACILCHANGE Verified Customer Verified Customer

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Failed to keep promises. Stole my good license plate. Issued new tag instead of transfer of good tag. Obnoxious manager(John from Rochester). TERRIBLE after sales communi Stole my good license plate. Issued new tag instead of transfer of good tag. Obnoxious manager(John from Rochester). TERRIBLE after sales communication and followthru. Attempted to push thru new deal after an agreed and confirmed deal was sealed with a handshake with Victor. Entire information available upon request. Love the car. Should have purchased elsewhere. More

by jallevin Verified Customer Verified Customer

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Terence in sales was great! Very patient and professional. Made the car buying process easy. James ( Jimmy) Zeimet in the service department was friendly and courteous. Overall Very patient and professional. Made the car buying process easy. James ( Jimmy) Zeimet in the service department was friendly and courteous. Overall it was a positive experience. More

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Always do a excellent job clean and comfortable waiting lounge they keep you informed about the work and a complementary wash lounge they keep you informed about the work and a complementary wash More

by rcblind Verified Customer Verified Customer

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I had a very good experience with my salesman. He answered all my questions. He was very helpful. He answered all my questions. He was very helpful. More

by c.lewis Verified Customer Verified Customer

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