Teresa Smith
Teresa Smith at Thomas Cumberland Subaru

Teresa Smith | Page 2

Service Advisor

Thomas Cumberland Subaru

10325 Mt Savage Rd NW
Cumberland, MD 21502

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54 Reviews
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54 Reviews

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54 Reviews of Teresa Smith

October 25, 2023

Dealership Rating
Employee Rating

The dealership is easy to work with! They will help you get the car that you want! More

by Adrienne
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Kara Owens

Dec 04, 2023

Thomas Cumberland Subaru responded

Thank you so much for your kind words! We're so glad that you enjoyed your experience with us. We hope to see you again soon!

September 17, 2023

Dealership Rating
Employee Rating

Would give no stars if I could. Offer pick up service they cant execute, happened to us not once but twice! Wont be a third time. Was my go to for tires, service and car purchases b More

by Wanda H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jaxon Milburn , Not sire of his name but the man with the limp did what he could for me!

September 14, 2023

Dealership Rating
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Teresa was the best ! !!! Very friendly, courteous. She rocks ! She made me feel very important. More

by eyecu3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 22, 2023

Thomas Cumberland Subaru responded

We're so grateful for your kind words and 5-star review! Your feedback helps us to continue providing our customers with the best possible experience. Thank you for being a loyal customer!

July 21, 2023

Dealership Rating
Employee Rating

I would like to 1st say Thank you to Wayne he went above and beyond to help me get my car order. I absolutely love my Subaru Crosstrek. This is my sixth Subaru and he made everything go smoothly. Kept me More

by snipe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Wayne Kifer

Jul 24, 2023

Thomas Cumberland Subaru responded

We're so grateful for your positive feedback about our customer service. We know that it's important to our customers to feel valued and supported, and we're always working to improve our service.

June 19, 2023

Dealership Rating
Employee Rating

I had an exceptional experience working with Zach Lease. His knowledge, patience, and professionalism were outstanding. He walked me through every step of the process and made the entire proceeding feel inc More

by Demetri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Zach Lease

Jul 06, 2023

Thomas Cumberland Subaru responded

Thank you for taking the time to leave us this great review! At Thomas, we strive to provide our customers with an upfront, transparent, and hassle-free car buying experience. We appreciate your business and hope to see you again in the future!

May 16, 2023

Dealership Rating
Employee Rating

I purchased by first Hyundai 10 years ago and have received excellent service in that time. More

by sll
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nate Hoffman

March 17, 2023

Dealership Rating
Employee Rating

Very happy with this dealership they listen to you and will get to the bottom of your concerns More

by mdlou
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nate Hoffman

Mar 28, 2023

Thomas Cumberland Subaru responded

Thank you for this great review! At Thomas, we strive to provide our customers with an upfront, transparent, and hassle-free car buying experience. We sincerely appreciate your business!

October 18, 2022

Dealership Rating
Employee Rating

Bailey was great to deal with. He was friendly, patient, knowledgeable, cooperative and willing to go the extra mile with helping us to get the car we wanted. More

by Rpyles
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michelle Folk , Bailey Hansel

Dec 12, 2022

Thomas Cumberland Subaru responded

Thank you for this great review! We sincerely appreciate your business and hope to see you again in the future. Welcome to the Thomas family!

May 11, 2022

Dealership Rating
Employee Rating

Buying our new car was a great experience. The staff was friendly and very helpful. Their knowledge of the Hyundai Santa Fe that we purchased was second to none. Thanks for the great no hassle More

by gray04
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patrick Yoder, Michelle Folk, Nate Hoffman , Johna Brown, Shelly Gray, Bailey Hansel, Wayne Kifer, Kyle Leedy, Mike Mace

May 11, 2022

Thomas Cumberland Subaru responded

We really appreciate this fantastic review! We are so glad to hear that you had such a great experience with us. Thank you for choosing Thomas!

March 10, 2022

Dealership Rating
Employee Rating

Had a great experience working with the group. Michelle, Patrick, and Chris Carpenter, went out of their way to make sure everything went smoothly. And they are there for me after the sale as well More

by merk220
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patrick Yoder, Michelle Folk , Benny Buckbee, Chris Carpenter

Mar 23, 2022

Thomas Cumberland Subaru responded

We appreciate this positive review! We are thrilled to hear that so many members of our Thomas Team were able to assist you in finding your perfect vehicle! Thank you for your business. We hope to see you again for your future automotive needs.

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