Teresa Volz | Page 2
Customer Service Representative
Apple Ford
8800 Stanford Blvd.
Columbia, MD 21045
Dealership Experience
14 yrs, 10 mos
Industry Experience
25 yrs, 3 mos
47 Reviews
Write a Review47 Reviews of Teresa Volz
August 06, 2018
Five stars is an understatement These two are unbeatable and memorable. Their presence while attending or conversing with you is unlike what you find in customer service anymore. Alt These two are unbeatable and memorable. Their presence while attending or conversing with you is unlike what you find in customer service anymore. Although I have not experienced any reasons for disappointment during any of my visits, sales, or phone calls, these two stand out and are impossible to overlook. Find a reason to have their attendance during your visit; you will be pleased. More
Other Employees Tagged: Kevin Ford
July 31, 2018
Customer for Life I popped in to see if I could get a price that I could haggle another Ford dealership with. When Jeff Erlich told me about the Customer for Life opti I popped in to see if I could get a price that I could haggle another Ford dealership with. When Jeff Erlich told me about the Customer for Life option, I was sold. He was very eager and accommodating to my needs. I had a new car 2 days later. More
Other Employees Tagged: Jeff Erlich , Rob Saunders
July 03, 2018
As close to pleasant as buying a new car can be. Buying a new car ranks right next to having a root canal in my book but my recent experience with buying a new Escape proved me wrong. My salesman, J Buying a new car ranks right next to having a root canal in my book but my recent experience with buying a new Escape proved me wrong. My salesman, Jeff Erlich, was courteous and helpful, with no high pressure, During our test drive, he showed nerves of steel. My experience with the finance manager was positive, as well. I owned my old Escape for nine years and was pleased with it I absolutely love the new one. More
Other Employees Tagged: Jeff Erlich, Chris Bailey
June 18, 2018
This was the best experience purchasing a vehicle. I drove down to Apple Ford today, David F. had called me Monday evening, and I told him that I would come down today. He was busy with a customer and I drove down to Apple Ford today, David F. had called me Monday evening, and I told him that I would come down today. He was busy with a customer and took me to Neville D. Neville was great and so was every one that had a part in the sales process. David took me to Neville, Mike, and Teresa were great. David and Neville filled the truck with fuel, put the tags on, and helped me get my belongings out of my trade. Everyone was fantastic. Thanks to all of you. More
Other Employees Tagged: David Froyman, Neville Dick, Mike in finance, Theresa Volz
August 07, 2017
Great place to do business I was in the market for a SUV. I need to be able to tow jet skis. I spoke with Chip Doetsch. We discussed a 2017 fully optioned Black Ford Explorer Sp I was in the market for a SUV. I need to be able to tow jet skis. I spoke with Chip Doetsch. We discussed a 2017 fully optioned Black Ford Explorer Sport with twin turbo V6. The vehicle was ready when I arrived. After a roadtest, a deal was struck. My Explorer was detailed, paint sealed and paperwork signed. I was on my way home in short order. I got a great trade allowance on my 2016 Mustang GT, plus incentives and discounts. This is my second vehicle purchase from Apple Ford and I have always gotten top notch service. More
Other Employees Tagged: Chip Doetsch, Robert Koser, Jeff Erlich, Chris Bailey
July 12, 2017
Friendly, curteous, knowledgeable Had a very positive experience. This is the 2nd car bought at Apple Ford. Would recommend this dealership to others. Hope the Service department is fa Had a very positive experience. This is the 2nd car bought at Apple Ford. Would recommend this dealership to others. Hope the Service department is faster than when I had my prior Ford back in 2007-2011 More
Other Employees Tagged: Daniel Ortiz
July 11, 2017
smooth, efficient, friendly and accommodating The entire car-buying process was done smoothly and efficiently. Our salesman, Ed Karn, was very friendly and accommodating and he answered all of ou The entire car-buying process was done smoothly and efficiently. Our salesman, Ed Karn, was very friendly and accommodating and he answered all of our questions and provided options for us to consider. Ed followed up with us during the entire process, and he also followed up with us after we had bought our vehicle just to see how we were liking it. We would strongly recommend Apple Ford, and more specifically, Ed Karn. More
Other Employees Tagged: Ed Karn , Michael in finance (don't remember last name)
October 26, 2016
worked hard to earn and keep my business The dealer and sales representative (Bob Koser) worked with us to find the car that we wanted. They worked to make sure the car was ready when we arri The dealer and sales representative (Bob Koser) worked with us to find the car that we wanted. They worked to make sure the car was ready when we arrived and helped us understand the features of the vehicle. More
Other Employees Tagged: Robert Koser
April 16, 2016
New truck purchase Worked with Jeff Erlich in sales. He was very thorough in going over the main features of the F-150 I was interested in. There was no rush to get th Worked with Jeff Erlich in sales. He was very thorough in going over the main features of the F-150 I was interested in. There was no rush to get the test drive done and start negotiating. He was engaged, friendly, and knowledgable. Jeff presented himself as eager to please and highly motivated. Jeff was a pleasure to work with from start to finish. More
Other Employees Tagged: Jeff Erlich , Tim Colbert
July 26, 2015
No pressure, enjoyable car buying experience Steve made my car buying experience enjoyable and easy going. The whole dealership was a delight to work with, and having been back for the free car w Steve made my car buying experience enjoyable and easy going. The whole dealership was a delight to work with, and having been back for the free car washes it promises, it seems it's just as enjoyable to be a customer as to be a potential customer. Thanks to Steve and Apple Ford for giving me faith back into how buying a car should be! More
Other Employees Tagged: Steve Meyer , Phil Englebert