Terra Harris | Page 2

Sales take really long, even for cash deals. Service isn't commiserate with non-dealer services, it's worse. I have had problems booking services, communication during service, and repeated fail Service isn't commiserate with non-dealer services, it's worse. I have had problems booking services, communication during service, and repeated failures to address concerns. I had a different and better experience when it wasn't Faricy but Pikes Peak. When I drive it off the lot, the spare was loose, I had to pull over and tighten the bolt. The front-end body issues have been mentioned many times but no solution or estimate has been provided. Bolts have been left loose after work and repairs. Service does not communicate during service. Records of inspections are not provided during service (only after). I, personally, don't want communication about my car to be on at drop off and pick up. Aspen Auto provides superior service. More

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Quick and friendly service. Provided additional suggestions for service but no pressure to do them immediately. Great experience. Provided additional suggestions for service but no pressure to do them immediately. Great experience. More

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I had my vehicle serviced and everyone was so polite and knowledgeable. I didn't feel pressured at all with the suggestions that were made. Great job! knowledgeable. I didn't feel pressured at all with the suggestions that were made. Great job! More

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I live this dealership! From the car buying experience (great deal, no hassle) to the routine maintenance through the service department, the employees truly care. My last From the car buying experience (great deal, no hassle) to the routine maintenance through the service department, the employees truly care. My last visit was for an oil change. My technician was Terra and she was terrific. Great attitude, made me feel welcome. We talked about some car matters and she went above and beyond to answer my questions and tell me the “why” behind the service recommendations. So professional and friendly. Made me feel good just talking to her. More

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Terra was great. Oil change and tire rotation performed in a timely manner. Staff was very professional and courteous! Oil change and tire rotation performed in a timely manner. Staff was very professional and courteous! More

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They get things done! I like the easy communication between the person you drop your car off with throughout the service. You can easily text them and get a quick response I like the easy communication between the person you drop your car off with throughout the service. You can easily text them and get a quick response. More

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Terra was very friendly and helpful. Went over all the items that were checked and completed. Was in and out in about 40 minutes Went over all the items that were checked and completed. Was in and out in about 40 minutes More

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The communication is great and so are the people doing it. Bought my car there before the switch but they still treated me like I was a return customer. it. Bought my car there before the switch but they still treated me like I was a return customer. More

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Terra was very friendly, kept me informed, and returned phone calls promptly. It was easy to get an appointment, accommodated my schedule. phone calls promptly. It was easy to get an appointment, accommodated my schedule. More

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The service was quick, and everything was explained well by the service representative. The price was reasonable. by the service representative. The price was reasonable. More

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