Terra Harris | Page 3

Service was quick and complete. Nice interaction with staff and good atmosphere. Will be comming back Nice interaction with staff and good atmosphere. Will be comming back More

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Terra was absolutely amazing! She walked me through the whole process and made every aspect of it very easy. She explained all the services provided and was incredibly complete wi She walked me through the whole process and made every aspect of it very easy. She explained all the services provided and was incredibly complete with her work. More

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Easy to get in and don't have to wait long. Staff very nice and friendly. Staff very nice and friendly. More

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Service department presented as disorganized and lacking systems that allow for efficient communication between agents, technicians and Kia. It took an entire month for my car to be assessed for warranty co systems that allow for efficient communication between agents, technicians and Kia. It took an entire month for my car to be assessed for warranty coverage only to learn that if they had asked one question in the beginning, the answer would have been obvious. There were several encounters where I dropped off the car for more testing and then picked up car over the course of a month and either my keys couldn’t be found or my car couldn’t be located in the lot. The female agent was kind and communicated optimally once I expressed concern over the lack of updates. The male service agent was condescending and even sarcastic. I will not return for service and will try Phil Long Kia even though the drive is further. More

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Faricy KIA recently replaced the transmission in my Sorrento. I am so pleased with the result. There was good communication throughout the process, they honored my warranty,and they did it in the time Sorrento. I am so pleased with the result. There was good communication throughout the process, they honored my warranty,and they did it in the time specified. More

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Very easy to find and appointment that worked. Just got an oil change and rotate tires (if needed). The paperwork said they did all the safety checks I really like to have done. Just got an oil change and rotate tires (if needed). The paperwork said they did all the safety checks I really like to have done. More

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Faricy Kia was a nice dealership, staff was nice and very helpful for my recommended services. helpful for my recommended services. More

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I’ve always had great interactions here, they’ve never tried to oversell me on anything and are genuine when meeting my concerns about my vehicle. The waiting area is also very nice! It definitely helps t tried to oversell me on anything and are genuine when meeting my concerns about my vehicle. The waiting area is also very nice! It definitely helps to have access to a little massage chair while waiting to hear back about your car. They just did a full inspection on my car I purchased from them, as I’m moving out of state, and took all my worries and concerns seriously. I’ll actually miss them! More

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These folks are great. Now that they are a Faricy dealer, things are goint to improve greatly - I can already sense that. I took both my KIAs in for oil changes this week Now that they are a Faricy dealer, things are goint to improve greatly - I can already sense that. I took both my KIAs in for oil changes this week, and the Service Department is getting expanded, they are adding more techs, and it made me keenly aware that the old management didn't see things that were needed in the past. All of the service folks are happy about the new management, and that makes ME happy. I had bought a few Jeeps off Faricy inthe past, and they are great to work with. I am really glad they now own the KIA dealership we have used for a long time. If I could give these folks 10 ratings here, I would!!!! More

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Took my car right away and found the problem. Part came in fast and they called to get it done. Part came in fast and they called to get it done. More

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