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Terrel Moore
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84 Reviews
84 Reviews
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84 Reviews of Terrel Moore
November 18, 2022
Quick, professional, kind! What more can you ask for?! I look forward to my lexus services and the lounge! What more can you ask for?! I look forward to my lexus services and the lounge! More
by RACHEL.MYUNG.KIM
Verified CustomerOther Employees Tagged: Rebecca Cohen, Aracelis Mendez, John Roscino, Chris Nenning, Stephen Berkowitz, Govaia Larcher, Mike Jaloudi, David Lewis, Marcial Mendoza
Helpful 
October 25, 2022
Great customer service . They knew everything about my vehicle . They were also friendly and prompt . Thank you They knew everything about my vehicle . They were also friendly and prompt . Thank you More
by E073070p
Other Employees Tagged: Melissa Horan, Aracelis Mendez, John Roscino, Chris Nenning, Stephen Jean, Adrian Galeas, Marcial Mendoza, Tyler Figueroa, Daniel Becerra
August 17, 2022
This is my first experience with Lexus and I couldn’t be more pleased to have such a supportive team at Lexus navigating my maintenance needs!!! I am thankful for this team of professionals that always prov more pleased to have such a supportive team at Lexus navigating my maintenance needs!!! I am thankful for this team of professionals that always provide VIP treatment. More
by katie.nivins
Other Employees Tagged: Chris Nenning, Govaia Larcher, Mike Jaloudi
July 07, 2022
The best service, very clean & employees are very friendly & attend. Also everything is on the schedule friendly & attend. Also everything is on the schedule More
by hetarejo
Other Employees Tagged: Chris Nenning, Adrian Galeas
June 07, 2022
Went above and beyond to get the Rear Wheel Dr. , Lexus iOS 300 for me. Went to a few other dealerships and said that they were only sold in the south and Lexus Of Orange County said they could and , Lexus iOS 300 for me. Went to a few other dealerships and said that they were only sold in the south and Lexus Of Orange County said they could and they did and I appreciate that. I would like to say this is my second is 300 a 2005 loved the car and still have it More
by interstate1956
Other Employees Tagged: Melissa Horan, John Roscino, Stephen Berkowitz, Govaia Larcher, Stephen Jean, Adrian Galeas, Marcial Mendoza, Tyler Figueroa, Daniel Becerra
June 02, 2022
This is strictly for the service department. Sales department was great and Lexus makes phenomenal vehicles. Today I learned why the nickname for dealerships is "STEALERSHIPS". Paid close to 2k Sales department was great and Lexus makes phenomenal vehicles. Today I learned why the nickname for dealerships is "STEALERSHIPS". Paid close to 2k for a prepaid maintenance plan through Lexus. Everytime I would try to use it, there was always an excuse why I couldn't. Steer clear of service advisor Micheal Zarfeus. He's an absolute liar, had this man lie to my face on multiple occasions. I asked him initially if the prepaid maintenance plan runs concurrent with Lexus's 2 year complimentary maintenance. He told me no, that the prepaid plan begins after Lexus's 2 year complimentary maintenance. Then at my last service, I wanted things done using my prepaid maintenance plan ( ie: alignment and brakes ) He tells me to wait, that it isn't needed. So fast forward to today, and he tells me that my maintenance plan coverage period is over. He intentionally manipulated me to buy time so that my maintenance plan runs out, and that I would be forced to pay.(technically double pay when I already paid in advance) How messed up is that. I didn't get to use my maintenance plan at alI, that I paid for. I learned my lesson, and will be requesting a refund on the prepaid maintenance plan on our second Lexus. Absolutely despicable. Please do not pay for a prepaid maintenance plan! It's a scam and Lexus of Middletown will not honor it even though it was purchased through them at the time of sale. Will never have any of my vehicles serviced or repaired here ever again. PLEASE LEARN FROM MY MISTAKE! Also since Lexus is basically a Toyota, Toyota will do the same services, with the same parts, at a much lower price. Don't let them trick, lie to you, or manipulate you the way they did to me! More
by Willb115
Other Employees Tagged: Michael Zarfeus
April 22, 2022
From the moment to pull my car into the service department till I check out I receive excellent service! department till I check out I receive excellent service! More
by Mis414
Other Employees Tagged: Robert Stillman, John Roscino, Chris Nenning, Govaia Larcher , I don’t know his name. He greets me in service when I pull in
March 29, 2022
I never thought that I would have a pleasant experience in buying a car but this dealership was an exception. Everything was straightforward. No tricks. Of course you expext them to make profit but it was in buying a car but this dealership was an exception. Everything was straightforward. No tricks. Of course you expext them to make profit but it was all within reason. Highly recommended. More
by verendiam
March 17, 2022
I bought a car from these guys from out of state and they made it such an easy process. Terrel was the salesman working with me and I truly felt like he cared about helping me have the best experience! Such made it such an easy process. Terrel was the salesman working with me and I truly felt like he cared about helping me have the best experience! Such a great team! More
by Atkinson.erin
Other Employees Tagged: Mike Jaloudi
