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Terrence R
Terrence R at O'Steen Volkswagen

Terrence R

Sales Manager

O'Steen Volkswagen

11401 Philips Hwy
Jacksonville, FL 32256

4.7
64 Reviews
4.7

64 Reviews

Write a Review

64 Reviews of Terrence R

June 21, 2025

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Employee Rating

This is the only place that I will buy or lease a car. They are fair and professional and the service is top notch. More

by style.framing_7t
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Leo Hill , Al Miller

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June 17, 2025

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A great car experience! It was easy and pretty fast! Everyone was honest and upfront with us. We would definitely buy another car from here! More

by emereysmith
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jacob Z

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Jun 17, 2025

O'Steen Volkswagen responded

Thank you for the wonderful review! We're so happy to hear that your car-buying experience was smooth, fast, and honest—just the way it should be. We truly appreciate your trust and kind words, and we’d be thrilled to help you again when you're ready for your next vehicle. Enjoy your new car!-AS

June 04, 2025

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It was the easiest transaction I’ve done. 90% was done before we even got there. More

by rrjs68
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jacob Z

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Jun 04, 2025

O'Steen Volkswagen responded

Thank you for the great feedback! We're so glad to hear that the process was smooth and efficient for you. Making your experience easy and hassle-free is always our goal, and it's great to know we hit the mark. We appreciate your business and look forward to helping you again in the future!-AS

May 24, 2025

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Great experience with O’Steen VW! Highly recommend them to anyone shopping for a new vehicle!! More

by tiff
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris N, Leo Hill, Andrew L

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May 26, 2025

O'Steen Volkswagen responded

Tiff, Thank you for the great review! We're so glad to hear you had a positive experience with us at O’Steen VW. 🚗✨ We truly appreciate your recommendation and are here anytime you need us — whether it’s for your next vehicle, service, or just a quick question. Thanks again for choosing O’Steen Volkswagen!-AS

April 13, 2025

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Quan and the team was very helpful and make my transaction seamless! I will return More

by Chefshanks1017
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Quan R

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Apr 14, 2025

O'Steen Volkswagen responded

Thank you for the great review! We're so glad to hear that Quan and the team made your transaction smooth and seamless — that's exactly what we aim for! 🙌 We truly appreciate your kind words and can’t wait to welcome you back when you're ready. Thanks again for choosing us! -AS

March 11, 2025

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Quan was very knowledgeable and helpful. He took his time to show us exactly what we were looking for and answered all of our questions. Quan and his manager worked to find the perfect vehic More

by Asteero77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris N, Quan R

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Mar 11, 2025

O'Steen Volkswagen responded

Thank you so much for sharing your experience! We're thrilled to hear that Quan was able to assist you in finding the perfect vehicle and answer all your questions. We appreciate your feedback and hope you enjoy your new vehicle! /MM

March 08, 2025

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The staff is friendly & kind that made our lease return & new Atlas purchase very easy. More

by insurejohnryan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marquis B

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Mar 10, 2025

O'Steen Volkswagen responded

Thank you for your kind words! We're so glad to hear that our team made your lease return and new Atlas purchase a smooth and easy experience. We appreciate your business and look forward to assisting you again in the future! /MM

March 06, 2025

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I visited the dealership to see if I could trade a 3 week old Honda CRV b/c it was too big and the dash board too complicated for me. I left with a VW Taos More

by pattykoch17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jacob Z

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Mar 06, 2025

O'Steen Volkswagen responded

Thank you so much for your wonderful 5-star review! We're thrilled to hear that we were able to help you find the perfect fit with the VW Taos. It's great to know that we could assist in making your transition from the Honda CRV smooth and easy. If you ever need anything in the future or have any questions about your new vehicle, don’t hesitate to reach out. Enjoy your new ride! 😊🚗 *AS

February 24, 2025

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Employee Rating

Jakob was amazing! He and the Sales Manager Mr. Matt got me the exact car I wanted!! Mr. Justin in Service was amazing as well and Mr. John in Parts and Julie the Recep More

by Bilbrey.justin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chuck Wrye, Chris N, Justin B, Marc T, Jacob Z, Matthew D, Marquis B , John Scoville, Julie Smith, Trey Miller, Andrew Limbrick, Ana G, Quan, Kelvin

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Feb 24, 2025

O'Steen Volkswagen responded

Thank you so much for sharing your experience! We’re so happy to hear that Jakob, Mr. Matt, Mr. Justin, Mr. John, and Julie made your visit enjoyable and helped you find the perfect car. It’s wonderful to know you felt like part of the family during your time with us! We’ll be sure to pass along your kind words to the team. If you need anything else, don’t hesitate to reach out. Enjoy your new car! 😊 *AS

February 24, 2025

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Employee Rating

Worked with me to find a car that met our family’s needs. When they didn’t have one, the reached out to other dealerships. More

by Bari F
Recommend Dealer
Yes

Other Employees Tagged: Justin B, Marquis B

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Feb 24, 2025

O'Steen Volkswagen responded

Bari, Thank you so much for your kind review! We're thrilled to hear that we could help you find a car that fits your family’s needs. Let us know if you ever need anything else! /MM

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