Terri Scott | Page 12

Town East Ford responded

Thank you for your 5-star review! We're thrilled to hear that we were able to efficiently complete the factory recall on your 2018 Ford Escape in just 1.5 hours. Providing prompt and efficient service is important to us, and we're glad that we could meet your expectations. If you ever need anything else or have any questions, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future!

Town East Ford responded

Thank you for your review! We're thrilled to hear that you received awesome fast service at Town East Ford. Providing excellent care to our customers is our priority, and we're delighted that you're willing to drive from Fort Worth for our service. We'll be sure to pass along your appreciation to David and the rest of our team. If you ever need anything else or have any questions, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future!

Town East Ford responded

Thank you for taking the time to share your feedback with us regarding your recent experience. We sincerely apologize if your visit did not meet our 5-star expectations. At Town East Ford, we strive to provide exceptional service and aim to exceed our customers' expectations with every interaction. We regret that we did not deliver an outstanding experience for you during your visit. Your feedback is important to us as we continuously work to improve our services. We would appreciate the opportunity to discuss your concerns further and address any specific areas where we can improve. Please feel free to reach out to Lance Smith at jsmith02@vtaig.com. Lance is dedicated to ensuring our customers are satisfied and would be happy to discuss your experience in more detail. We value your business and hope to have the opportunity to serve you better in the future.

Town East Ford responded

Thank you for your review! We're delighted to hear that you had a great experience at Town East Ford. Providing prompt service and keeping you informed about your car's status are priorities for us, so we're glad that our team got right on the job and called you when your car was ready. If you ever need anything else or have any questions, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future!

Town East Ford responded

Thank you for your review! We're thrilled to hear that you had an excellent experience at Town East Ford. Providing great service and being helpful to our customers is what we aim for, so we're delighted that our crew met your expectations. Attention to detail and top-notch service are important to us, and we're glad that you noticed and appreciated it. If you ever need anything else or have any questions, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future!

Town East Ford responded

Thank you so much for your fantastic review! We're thrilled to hear that your car is running great and that Erica Reeves provided such exceptional service. We’re proud to have her on our team, and your kind words will certainly be shared with her. Your loyalty means a lot to us, and we look forward to continuing to serve you at Town East Ford. Thank you for your support!

Town East Ford responded

Thank you for your review! We're thrilled to hear that your car was ready sooner than expected and that the air conditioning system is working well. It's great to know that our employee provided wonderful service. We appreciate your feedback and look forward to serving you again at Town East Ford!

Town East Ford responded

Thank you for your fantastic review! We’re thrilled to hear that you had a great experience with our team at Town East Ford. Professionalism and a friendly atmosphere are what we strive for, and it's wonderful to know we met your expectations. We appreciate your recommendation and look forward to serving you and anyone you refer to us in the future. If you need anything else, please feel free to reach out.

Town East Ford responded

Thank you for your loyalty and kind words! We're thrilled to hear that Town East Ford is your go-to place for vehicle service and that Shannon, your service advisor, consistently provides excellent service. It's wonderful to know that Shannon understands your needs and challenges and handles them professionally. We appreciate your business and look forward to continuing to serve you at Town East Ford!

Town East Ford responded

Thank you for sharing your experience! We're thrilled to hear that Raul provided you with exceptional service. It's fantastic to know that he was proactive in ensuring your appointment went smoothly, from reaching out beforehand to providing you with a timeline and offering transportation options while your car was being serviced. We'll be sure to pass along your kind words to Raul — he's a valuable member of our team. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!