Terry Brown | Page 4

Just not a good place to spend your money. Go somewhere else where they are doing things with integrity and honesty. Thai place is not that. Go somewhere else where they are doing things with integrity and honesty. Thai place is not that. More

by Choralife Verified Customer Verified Customer

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My experience was fast and easy! Really nice team and professional. Would recommend to anyone who is looking Really nice team and professional. Would recommend to anyone who is looking More

by kellie.ann.1216 Verified Customer Verified Customer

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I’ve been in the market for a Ram truck for a few months. Went online to build truck I was looking for. Nationwide there was one available near me. Two hour drive took me to Sierra CDJR of Monrovia. My exper Went online to build truck I was looking for. Nationwide there was one available near me. Two hour drive took me to Sierra CDJR of Monrovia. My experience was kinda strange? To this day I still can’t tell you who my sales person is/was? I dealt with several different salespeople with different titles at the dealership throughout process which is confusing. Anyway had truck sent to dealership approved ORW for lift kit/tires to be installed. After a week truck was ready for pick up. Dealership/salesperson knew my estimated arrival time and was suppose to have truck detailed and ready to go. I arrived and truck was parked out front, so assumed it was good to go. Well after signing two documents I was ready. Turned around and truck was being driven around back? After a little while I asked and was told it was being fueled and tags installed? Why this hadn’t been done prior I’m not sure? Anyway after 45min to an hour truck comes back and had DEF spilled all over side! Salesman overfilled it and did horrible job trying to clean it off. Now def mix all over side and tire of my new $96,000 truck! Not to mention the original detail job was not done well at all. Not too happy bringing my brand new truck home and having to wash off def spill. Also forgot to mention that when I asked about the bed plugs for the 5th wheel, I was first told those are separate and don’t come with the truck. Are you kidding me! At this price I have to buy bed plugs. Well luckily that was misinformation. They did come with the truck. Anyhow, I feel that there were too many players involved in my sale and I still don’t know who officially sold me the truck? Not to happy with detail job or def spill on my new truck. Wife ordered new jeep cherokee and it’s being shipped to another dealership. All in all I got the truck I wanted with the tires/wheels, and lift I chose under warranty so that was a bonus. Just wish things had gone a little smoother at the end. Communication was really good during buying process which was helpful. More

by videolee73 Verified Customer Verified Customer

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The best car buying experience EVER ! Anthony Rubio, Guillermo Hernandez and Terry Brown were all phenomenal to work with. EXCELLENT customer service, they went out of their way to be mo Anthony Rubio, Guillermo Hernandez and Terry Brown were all phenomenal to work with. EXCELLENT customer service, they went out of their way to be more than accommodating for me and my wife ! It’s good to see how this dealership excels in customer service versus the amount of cars they sell ! It was the best car buying experience, thanks again ! More

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Went above and beyond to get the car done timely and got me home and back so I didn't have to wait all morning long. Answered questions, made it comfortable and gave me information to get information for po me home and back so I didn't have to wait all morning long. Answered questions, made it comfortable and gave me information to get information for possible refund for service. More

by ibtsom Verified Customer Verified Customer

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Paul and Hansel were great did everything possible to get me into a new car me into a new car More

by moniquegutierrez74 Verified Customer Verified Customer

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It was and amazing experience and And they treated us very well, in happy with my new car Thank you very well, in happy with my new car Thank you More

by KEKA0530 Verified Customer Verified Customer

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Dealer take care of customers ande they done a good job no problems at all no problems at all More

by alejandro7589a Verified Customer Verified Customer

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It was excellent and very efficient. Will be back . It didn’t take so long to service to be done with my car . Will be back . It didn’t take so long to service to be done with my car . More

by danny.estrada3270 Verified Customer Verified Customer

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Both Anthony and Gilbert were awesome. I appreciate the transparency and honesty which his hard to find in sales. They made the transaction smooth. I appreciate the transparency and honesty which his hard to find in sales. They made the transaction smooth. More

by Mr. Jacobs Verified Customer Verified Customer

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