Terry Dies

I don't enjoy writing bad reviews, but my experience with salesperson Terry Dies was the worst experience compared to the other dealerships we visited. Terry was decent up to the moment he learned we were lo salesperson Terry Dies was the worst experience compared to the other dealerships we visited. Terry was decent up to the moment he learned we were looking for a used car for around $10,000. Then, his tone shifted. He was extremely rude, arrogant, unhelpful, and condescending. Among many disparaging comments, he even said he wouldn't call us back. That is not customer service! Seems like he's just after the big bucks. While he did take us to see one car in the lot, he was unhelpful and rude in answering our questions and describing the features. The comments Terry made were unacceptable. All customers should feel appreciated and respected. Because of Terry Dies, Wilde Toyota lost our business. After leaving, I went down the street to Russ Darrow Mazda and had a much better experience. More

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Have always gotten a fair price from helpful people. Terry Dies is a real gentleman Terry Dies is a real gentleman More

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Very friendly staff. Easy to work with. Wait time for part work was kinda long. All in all very good Easy to work with. Wait time for part work was kinda long. All in all very good More

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I came in on 10/25/22 looking to test drive some used cars. Terry immedicably approached me asking what he could do for me. I stated, I'm not buying a car today, but I would like to test drive some used cars. Terry immedicably approached me asking what he could do for me. I stated, I'm not buying a car today, but I would like to test drive some used cars. He asked, "do you have pictures?", I stated, yes, I have some, but I would like to see what you have to offer. We walked over to his desk; he sat down, and I informed him of my price range. The cars I was showing him were slightly over a price range and he stated, "I don't recommend you test drive cars that are over your price range because if you like it then you can't have it". I stated, okay, well I know there are a few in my price range that I would like to test drive. I said, my mom was here on a Sunday, doing some research for me and taking pictures. He states, "do you need your mom here in order to buy a car?". I said, no, she did some research for me, and if you're asking if I need my mother here to buy a car, the answer is no. I then was looking again in my phone for pictures I had previously taken, not realizing that some pictures were from other dealerships. He looked at the pictures, stated, "this is another dealership, guess you're just gonna go there after here, so what would you like to do?". I stated, I would like to test drive some cars. As he was getting up to walk and get the car he stated, "when do you plan on buying a car?" I stated, I'm not sure, probably before the end of the year. He then said nothing and walked away. he brought out a car, came over and said I need your driver's license and stated, "I'm not going to bring out any more cars because if you don't plan on buying a car in the next week, here is no point". I test drove the car for less than five minutes, crying the entire time, came back, asked for his card and stated I guess I'll wait until I feel comfortable buying a car. I left Wilde Toyota crying and made the decision that I will not be returning to purchase a vehicle from this business. I have never felt so looked down on in my entire life. He was the rudest person and clearly didn't listen to me at all. I felt very uncomfortable talking to him and he gave me zero customer service. I bought my first car from Wilde Toyota a few years back and I'm very disappointed at how terrible my service was there this time around. I will not be returning solely because of him. Terry Dies, if you are reading this, thank you for reminding me why I became a registered nurse. I work with people who have attitudes just like you, and I get treated poorly more than I deserve. and for zero reason. I am trying to help YOUR salary by giving you MY business and you reminded me that no one deserves to be treated as xxxxty as you treated me. I help people for a living just like you, and you could definitely learn a lesson or ten from me on how to properly deal with a situation effectively to get a great outcome. You are an unfriendly human, and i hope this message opens your eyes. More

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Wilde Toyota was the only dealership in the state of Wisconsin that was selling pre-owned Rav4 Hybrids at a reasonable cost and seems to have a solid operation put together allowing for a quick and smoo Wisconsin that was selling pre-owned Rav4 Hybrids at a reasonable cost and seems to have a solid operation put together allowing for a quick and smooth car purchasing process. More

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I’m not one to leave poor reviews because I work for a living in the sales industry. To anyone reading this my sales rep treated me very poorly. I was 19 buying my first car and he never listened to any o living in the sales industry. To anyone reading this my sales rep treated me very poorly. I was 19 buying my first car and he never listened to any of my concerns or anything I had to offer before interrupting me and telling me anything I wanted to hear. They lied to my face through the whole experience. Took out the floor mats when I bought the car and when I asked if they came with them, they lied to my face and said it didn’t. This place is horrible. Save your money and go somewhere else! More

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Overall great experience!!! My sales associate, Terry Overall great experience!!! My sales associate, Terry Dies, was extremely helpful, accommodating and straight forward with me and NOT at all pushy! Overall great experience!!! My sales associate, Terry Dies, was extremely helpful, accommodating and straight forward with me and NOT at all pushy!!! He kept me informed throughout the entire process and easily made me feel welcomed and comfortable. My finance manager, Veljo, was extremely personable and considerate. He was very informative and straight forward as we went over the financing and paperwork. I would definitely recommend both of these guys, OVER and OVER again!!!! More

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Terry was all business and could have spent a bit more time building rapport. He came with me on the test drive and could have explain more about the function buttons (ECO mode, Power mode, What is the B time building rapport. He came with me on the test drive and could have explain more about the function buttons (ECO mode, Power mode, What is the B stand for on the drive stick, etc) I came home and had to study the owners manual to figure out how to direct the defrost for my front windows, how to turn off heated seats, etc. I can't expect a full demo, just a quick review would have been nice. He did go the extra mile to make it easy for me to purchase the car. No worries. More

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Terry Dies made the used car buying experience a pleasure. Well done Terry!! Appreciated all the personal attentiveness to walking my transaction through the dealership. pleasure. Well done Terry!! Appreciated all the personal attentiveness to walking my transaction through the dealership. More

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My husband and I went to this dealer because we wanted to check into Toyotas, we have been VW people thusfar but wanted to try a different make this time around. The salesman we had was pushy in telling us check into Toyotas, we have been VW people thusfar but wanted to try a different make this time around. The salesman we had was pushy in telling us we had to make a decision today on a used vehicle because if we don't it will be gone. He also would not give us the trade in value on our car unless we chose a vehicle. When I mentioned that we do not generally buy the first day of looking at vehicles - he asked us "why are you here?" "why are we doing this?" "Come back when you want to buy!" We are grateful for the variety of vehicles that were available for us to climb in and drive to see what works for us. We did leave thinking we really like the Rav4 but were not willing to make a decision that day which we conveyed to Terry and he told us he knew an hour ago we were not going to buy. His loss. We may have bit the bullet had he given us a trade in value and just not been so rude. We took our business elsewhere and purchased a vehicle today- 2 days later and the first vehicle we climbed in. We did not do much thinking because we like the dealer and the salesman. More

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