Terry Dies | Page 4

Our dealer made our experience very quick and easy. We feel the price for our trade-in and purchase of a used vehicle were very fair. We would come here again and have in the past for services. feel the price for our trade-in and purchase of a used vehicle were very fair. We would come here again and have in the past for services. More

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Thank you Terry for your great customer service and patience with us. It was a very nice experience and we did not feel pressured to buy...We love our new used Mercury Milan. patience with us. It was a very nice experience and we did not feel pressured to buy...We love our new used Mercury Milan. More

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One of the first things I said was I am a credit nightmare. Terry Dies never blinked and said we'll make it work. He was an absolute dream to work with. I was apprehensive about the process as I nightmare. Terry Dies never blinked and said we'll make it work. He was an absolute dream to work with. I was apprehensive about the process as I am not a veteran of vehicle buying, and I was at ease with him. In fact, everyone we came in contact with was great - friendly and responsive. Every question was answered and handled well. I am VERY happy with my purchase ( both the actual vehicle and the fact that Terry helped make it happen ). Wilde was by far the best choice. More

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I wasn't really planning on buying a car when I visited the dealership. Until Terry showed me a car that really liked and not much more than I was paying for the one I owned. So I ended up with a c visited the dealership. Until Terry showed me a car that really liked and not much more than I was paying for the one I owned. So I ended up with a car I love!! Thanks Terry =) More

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I knew I wanted a newer Camry with low mileage. Terry was able to show me several in my price range and give me a good trade-in deal on my old Camry. I didn't need to visit any other dealerships. I lov was able to show me several in my price range and give me a good trade-in deal on my old Camry. I didn't need to visit any other dealerships. I love one-stop shopping!! More

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Terry and Mikhail were both great - extremely friendy and helpful. Terry got me the deal I was hoping for and even bought me a Toyota hat. The dealership was bright, cheery and clean. Can't think of a thin helpful. Terry got me the deal I was hoping for and even bought me a Toyota hat. The dealership was bright, cheery and clean. Can't think of a thing to complain about. Wilde will certainly be my dealer of choice the next time I'm looking for a vehicle. More

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I love Wilde Toyota. I always buy my cars here and I love me salesmen. Terry does a excellent job and always get me what I want. I would recommend this dealership to everyone. me salesmen. Terry does a excellent job and always get me what I want. I would recommend this dealership to everyone. More

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It was refreshing to come into a car dealership and be met with a smile and knowledgeable salesperson. Terry directed my husband and myself to the two cars we were looking at and offered us test drives. met with a smile and knowledgeable salesperson. Terry directed my husband and myself to the two cars we were looking at and offered us test drives. His no pressure ways made us more relaxed to make a decision. He gave us some options and gave us a little time by ourselves to discuss what we felt comfortable doing. Overall a great experience. More

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Terry was the WORST sales person I have ever encountered at any dealership - EVER. He bragged that he has been doing this for 17 years, yet proved to me that he should not be working face to face with peop at any dealership - EVER. He bragged that he has been doing this for 17 years, yet proved to me that he should not be working face to face with people in a matter of 30 seconds. We visited Wilde Toyota to purchase a Rav4. I have shopped around for months and was finally ready to sign on the dotted line. I was with my better half and we test drove a 2010 Rav4. I noticed the interior was poorly cleaned, the center of the backseat hat its cloth worn down practically to the sponge in the seat, the right rim was severely gouged, the interior roof had numerous stains that looked like someone spilled chili ON THE ROOF, the headlights had a scuff 1/4 inch think and the length of the entire light, and then my boyfriend found a nail int he rear tire, a bumper clip missing, and numerous cosmetic blemishes on the paint. The sticker price was $19,995. He saw us come back and inspecting the car, but still did not come to us. He was walking around the lot no here near us. He came back to us about 10min later. When I pointed out the issues with the vehicle to Terry, he acted as if I was crazy, but still looked at all what I pointed out. He said, "What do you want?" The only time he said anything positive was when I pointed to the nail. He said, "I have to patch that." With regards to the large scuff in the headlight, he pointed to a different Rav4 near me and said, "See the scuff in that light?" I said, "No, that was is fine." He said, "there's your new light. He asks me again, "What do you want?" I said, "I want a new tire, a clean roof, a non-scuffed headlight, and I want money off that price for buying a car with a very gouged rim and severely worn back seat." He said, "Let's go inside and crunch the numbers." I have a 2000 Camry LE for a trade-in. I was offered $3000. I accepted that, no problem. Then I saw the price of the vehicle hadn't changed - it still showed $19,995. He left AGAIN - said he'd be back "no longer than 5min." 15 minutes later, he came back. I asked about the $19,995 price and he shook his head and said, "No. That's firm. There is a man here to buy that car right now." I asked him, "How much is a new Rav4?" His response was nearly knocked me off my chair - he said, "I sell new cars ma'am, I don't know." Then he said, "I'll give you two 5 more min." My boyfriend and I said, "we don't need 5min. You said we could talk about lowering the sticker price and now you won't. good bye" 1. Never once did you ask me what I was looking for in a vehicle. 2. Never once did he ask what my price range was. 3. Never once did he offer other options for me to look at. What he DID do was: 1. Lost a life-long customer. I was coming back to buy my 4th Toyota from Wilde. 2. Lost a life-long Toyota Loyalist. My family has always purchased Toyota's from Wilde. My mom is on her 4th Toyota, my aunt is on her 6th Toyota, my cousin in on his 2nd Toyota, my boyfriend bought his Solara, My grandma drives a Celica, my best friend drives a Corolla, and this list goes on and on. My whole family drives Toyota's since I can remember - each of them was purchased from Wilde Toyota. 3. Changed my mind and caused me to leave the Wilde parking lot very upset. This caused me to drive right across te street to talk to Honda City. 4. Terry, Having treated me like absolute crap, I wanted to test drive a comprable car to the Rav4 - a Honda CR-V. ---- I put $200 down that very night - on a Honda CR-V with delivery of the vehicle to me in 2 days. I am now the PROUD owner of a HONDA. Yes, a Honda! NO ONE IN MY FAMILY DRIVES ANYTHING EXCEPT A TOYOTA. After my horrible experience with Terry Dies at Wilde, I have passed on this information to everyone in my family. Because of one VERY DISTURBING salesman, Wilde has lost future business from my family. My uncle owns a popular business in the greater Milwaukee area and uses Toyota Tundra's for work trucks. When I told him how I was treated by Terry, he said, "Jack Safro Toyota is closer to us anyways." Bottom - line, it seems as though Terry's poor attitude and unwillingness to talk civil, negotiate, and spend quality time learning about me a a customer - that he has single-handedly lost the business of more than 10 buyers from my family. I will be posting my dissatisfaction on Facebook, Angie's List, here, and many more to hopefully spread the word to AVOID this sales man at all costs. Terry Dies has ruined my love of Wilde Toyota and caused me to purchase the first non-Toyota in our family since 1970. I love my Honda so far, and am very pleased with my decision. I guess I should probably thank Terry for that. More

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The salesman who helped us was nice to start off. He allowed us as much time was needed for us to test drive the vehicles. However, when we were at his desk trying to decide if we wanted to purchase or allowed us as much time was needed for us to test drive the vehicles. However, when we were at his desk trying to decide if we wanted to purchase or not, that's when he pulled the "we have another customer interested in the vehicle" card - more than once. He seemed very annoyed by us taking long to decide and when we finally decided, we gave him the paperwork for the vehicle we were trading in and he saw the lien holder information on the title and hung his head and sighed very loud and said "this is not good, it could take a while". But then we pulled out the letter from the bank which showed the lien was taken off and he said, "oh good, good". We thought it was very strange how he reacted during the time he worked with us. Then we met with someone in finance to go over options to add onto the vehicle. He was very personable and nice (can't remember his name unfortunately). He explained the silver package would cover everything but "general maintenance work" like wiper blades, headlights, tires, etc. We decided to buy the silver package. Less than 3 weeks later, our ABS brakes were not working. They would not fix these for zero cost because the silver package doesn't cover ABS brakes (which we were not aware of when we bought the warranty). If we would have known that, we would have bought the one year newer vehicle that DID include the gold warranty since the vehicle we bought ended up being the same price as the newer one with the better coverage. This whole experience has put a bad taste in our mouth about Wilde Toyota and they have lost a husband/wife team for good - along with all of our family and friends who we have told about this. More

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