Terry Kaufman | Page 3

I have had my car in there 3 times in the last 2 months. Still not fixed, and I have had to pay $300.00 for nothing. I am having to drive my car with the Sam problems, and I am afraid to drive it. If an Still not fixed, and I have had to pay $300.00 for nothing. I am having to drive my car with the Sam problems, and I am afraid to drive it. If anything happens to myself or my daughter while driving it, I will hold you responsible. Also each time I have to take it in for the same thing, they make me wait weeks before getting it in. More

by MICHELLED2959 Verified Customer Verified Customer

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had low beam out and was able to get it repaired within 3 hours great job hours great job More

by DBAZICK42 Verified Customer Verified Customer

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They went above and beyond to get the vehicle in for service when i didn't have a scheduled appointment. Was somewhat disappointed when the low tire indicator came on the next day. Tire pressures did no service when i didn't have a scheduled appointment. Was somewhat disappointed when the low tire indicator came on the next day. Tire pressures did not get readusted when rotatation was done. Front and rear tires have different inflation specs. More

by PROAIR Verified Customer Verified Customer

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Great dealership and great people to work with. It makes dealing with vehicles much easier. It makes dealing with vehicles much easier. More

by CARLWERSTEIN61 Verified Customer Verified Customer

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They were very helpful in every way and took care of my car right away car right away More

by KIRKMCMULLEN Verified Customer Verified Customer

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Terry was very helpful and professional. I will be coming back to Monroe Dodge when my lease ends in June 2024. I will be coming back to Monroe Dodge when my lease ends in June 2024. More

by Brian Verified Customer Verified Customer

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A grand experience all the way around. The care if my Jeep was at my level, they cared as if it was theirs. The care if my Jeep was at my level, they cared as if it was theirs. More

by dupontstevie2 Verified Customer Verified Customer

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Dealership and entire staff are professional, courteous, friendly and there is no place i would rather trust with my auto needs. friendly and there is no place i would rather trust with my auto needs. More

by MIKEGAYNIER Verified Customer Verified Customer

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The work done on our vehicle was done correctly, unfortunately, it took way too long to do the job. After making an appointment one month in advance, and dropping off the car early in the morning, unfortunately, it took way too long to do the job. After making an appointment one month in advance, and dropping off the car early in the morning, it should not have taken just over two weeks to change front 2 struts and do a transmission flush. I felt like I was being lied to about the status of our vehicle and reason it was taking so long.These parts should be commonly stocked at any reasonable dealerships parts department. Also, this repair was done way before the UAW strike, so there should be no supply chain issue excuses. I’m assuming our repair was kind of put on the back burner because it was warranty work and not full retail price work. I was communicating with a representative from the dealership, asking why it took so long to complete the work and that person said they would get back to me with the reason and they never did any follow up with me. For these reasons, I’m honestly not sure I would recommend the dealership to my friends. More

by flyboyforcjs Verified Customer Verified Customer

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Monroe Jeep gives me the confidence knowing the job will be done correctly the first time. People like Juliana Link has answered my questions professionallyy in giving me confident in their provided servi be done correctly the first time. People like Juliana Link has answered my questions professionallyy in giving me confident in their provided service. Service department manage Terry Kaufman has the answers when called upon! Thank you Monroe Jeep a long time customer! More

by vrkuhr Verified Customer Verified Customer

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