Terry Kaufman | Page 4

The work done on our vehicle was done correctly, unfortunately, it took way too long to do the job. After making an appointment one month in advance, and dropping off the car early in the morning, unfortunately, it took way too long to do the job. After making an appointment one month in advance, and dropping off the car early in the morning, it should not have taken just over two weeks to change front 2 struts and do a transmission flush. I felt like I was being lied to about the status of our vehicle and reason it was taking so long.These parts should be commonly stocked at any reasonable dealerships parts department. Also, this repair was done way before the UAW strike, so there should be no supply chain issue excuses. I’m assuming our repair was kind of put on the back burner because it was warranty work and not full retail price work. I was communicating with a representative from the dealership, asking why it took so long to complete the work and that person said they would get back to me with the reason and they never did any follow up with me. For these reasons, I’m honestly not sure I would recommend the dealership to my friends. More

by flyboyforcjs Verified Customer Verified Customer

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Monroe Jeep gives me the confidence knowing the job will be done correctly the first time. People like Juliana Link has answered my questions professionallyy in giving me confident in their provided servi be done correctly the first time. People like Juliana Link has answered my questions professionallyy in giving me confident in their provided service. Service department manage Terry Kaufman has the answers when called upon! Thank you Monroe Jeep a long time customer! More

by vrkuhr Verified Customer Verified Customer

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The dealer at dodge was vear good to let me what going on with car. with car. More

by finn1952 Verified Customer Verified Customer

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Terry and JJ worked hard to ensure my Jeep was thoroughly checked and that the service was under warranty. They helped make a stressful situation much easier than expected. checked and that the service was under warranty. They helped make a stressful situation much easier than expected. More

by BryGuy333 Verified Customer Verified Customer

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They did everything and a timely manner managed. They had great service. Got me in and out of there fast. They had great service. Got me in and out of there fast. More

by Celliott429 Verified Customer Verified Customer

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If you need anything car/ truck related monroe dodge is the place to go! Great people and service! the place to go! Great people and service! More

by mopardr05 Verified Customer Verified Customer

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Fast and efficient. friendly staff. Clean waiting room. Explains everything up front. Highly recommend! Julianna is great friendly staff. Clean waiting room. Explains everything up front. Highly recommend! Julianna is great More

by beck.cress Verified Customer Verified Customer

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The intake person listened to my problem description and set the vehicle up to be inspected and fixed within a very short time. I was satisfied. I did pay a small fee for the work which may have been covere set the vehicle up to be inspected and fixed within a very short time. I was satisfied. I did pay a small fee for the work which may have been covered by the insurance I paid for when leasing the vehicle? More

by mary.windels2 Verified Customer Verified Customer

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Service was great, Jamie and service manager Roy were great , always call me and we’re willing to help, loaner vehicle was great, service was great, will return to dealer, I pass two other dealers to go great , always call me and we’re willing to help, loaner vehicle was great, service was great, will return to dealer, I pass two other dealers to go to Monroe dodge Jeep, thanks for great service. More

by tgross077 Verified Customer Verified Customer

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vehicle was fix when they said it would be. I was surprised when I got to my vehicle and found it had been cleaned inside and out. I was surprised when I got to my vehicle and found it had been cleaned inside and out. More

by dmjroe Verified Customer Verified Customer

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