Terry Lebo
Service Advisor
Wilson County Motors Chevrolet Buick GMC
903 South Hartmann Drive
Lebanon, TN 37090
3 Reviews
Write a Review3 Reviews of Terry Lebo
September 18, 2026
It all started in 2025 when we stopped in to look at a Corvette on the showroom floor. We were met by PJ. After looking at the one on the showroom floor, we realized it did not have everything we wanted Corvette on the showroom floor. We were met by PJ. After looking at the one on the showroom floor, we realized it did not have everything we wanted in the car, so we discussed ordering one. PJ told us you did not have any allotments, and he could try to find us another car or see if they could find a place with an allotment. We told him we wanted to give your company first choice because they were local. He told us," This company does not care if we sell cars or not". We waited a week and never heard anything from PJ. I texted him and sent him an email; nothing. We started to look elsewhere and found exactly what we wanted. Bought the car, and about 2 weeks later PJ emailed me to tell me he could not find anything and was still looking. I told him not to bother; we already bought one. We should have been done then, but it was time for the transmission fluid change. We were told the first one was free through GM. We took the car in, and after they changed it they charged us over 500 dollars. We told them we were told the first one was free through GM we were told that it is only free if we had the oil changed it would be free. They should have told us that from the start. They did it and then told us we had to pay. We paid it and said we would not be back. We should have held to that, but we did not. We went back up there a couple of weeks ago and talked to Mike about the peeling of the chrome off our wheel. We told him these were chrome wheels; he took pictures and supposedly called GM and said it was covered under the warranty. They ordered the "Chrome wheel"; they called and set up for us to come in today. I am a paramedic and had to arrange for someone to take my shift and lose my day's pay for them to take the car back and keep it an hour, and then Terry called me and told me that Mike (who had been dealing with this) was no longer with the company and that the wheel that was ordered was the wrong wheel and that it is not covered because these are specialty wheels. I told them that we did everything we were supposed to do. It is not our problem that your people do not have attention to detail, getting the wrong wheel covered and ordered. Then, after me losing my shift and money for the day. All Terry can say is sorry. This was a screw-up on your part. I lost 500.00 for my shift for no reason. It is your company's responsibility to fix this. We have a lot of friends in our Corvette club who used to come to you but have stopped due to crappy service. One of the guys brought his car in for an oil change; they did not put the oil filter on correctly, and it leaked oil for several days before realizing it was leaking. It almost locked a 160,000 dollar car engine up due to lack of attention to detail. This is why we are finished with Wilson County Motors. I will drive as far as I have to find another dealership to do the maintenance. More
Other Employees Tagged: Mike (service
July 28, 2025
They do not take care of their customers and make us think we are stupid and have no clue about cars. Customer service is non existing think we are stupid and have no clue about cars. Customer service is non existing More
Other Employees Tagged: Darryl Keckler, Kyle Blalock, Kristen Carroll, Kristen West, Rob Wilson, Logan Gregory

