Darryl Keckler

Buying the suv was no problem. But they have the worst service department. I have ever been to. The service department manager is lost he doesnt have a clue as to what his job is. But they have the worst service department. I have ever been to. The service department manager is lost he doesnt have a clue as to what his job is. I have had the suv in several times to correct a glass that did not fit. When I picked it up they a put a six inch scratch on the GMC Acadia. Will never buy a new car there again. More

Helpful 0

Report | Print

My check engine light came on November 1st, 2021, took my car to the only place that I trusted, which is Wilson Co. Motors. They installed a SL-N-Cover and R&R Valve Cover. Check engine light came back on No car to the only place that I trusted, which is Wilson Co. Motors. They installed a SL-N-Cover and R&R Valve Cover. Check engine light came back on November 30th, 2021, took my car back to Wilson Co. Motors, this time they said I needed a SL-N-Valve, R&R Purge Valve. My check engine light came back on in late December. Wilson Co. Motors could not get my car in for at least a week. I was able to get an appointment with a different company. It was actually needing an Intake Manifold and a PCV Pipe that had been duct tape from the service dept at Wilson Co. Motors. I contacted the owner of Wilson Co. Motors, who requested that I email a picture of the part and he would look into it and get back to me. I emailed the picture and a few days later the shop foreman contacted me and said that the service tech had duct taped the part to save me money. I received a check in the yesterday for $120.98. I was not looking to save money; I was looking to have my car fixed right. I spent $1,559.32 within two months because of duct tape! I have lost my trust in the service dept at the dealership. More

Helpful 7

Report | Print

This is THE WORST dealership I’ve ever been too. And it’s not even close.! My wife & I took our Yukon Denali in on a Tuesday. Monday came around (6 days later), and we still hadn’t heard from them. Then FINA not even close.! My wife & I took our Yukon Denali in on a Tuesday. Monday came around (6 days later), and we still hadn’t heard from them. Then FINALLY the employee (‘Kyle’) reaches out, but only AFTER we called the service dept to figure out why they didn’t update us in 6 friggin’ days!!! THEN ‘Kyle’ lies to me about when they look at the car. Of course I caught him in a lie, and he immediately got on his bike to back peddle. AND let’s not forget that a week prior, you charged me $600 and didn’t even fix the problem. So I had to bring it back. Horrible customer service. Will be taking my business (literally 15 miles out of my way) to the downtown dealership. I’m also getting ready to post on every single page I can about how crap this dealership is. It’s truly astonishing. P.S. this isn’t the first time we’ve taken our vehicle to you. It’s like the 5th or 6th. (check your system). So if you’re thinking I’m just another crazy ‘Karen’, I’m not. You guys just suck that bad. Btw, my uncle is an executive at GM, so it’ll be easy to skip the queue and contact whomever is over your head regionally. looking fwd to it. More

Helpful 10

Report | Print

Here is what you get at Wilson County Chevy for customer service. Me: Beware of how they use your vehicle when you take it in for work. Tracked my new 65k truck through the Chevy app. Watched them drive a service. Me: Beware of how they use your vehicle when you take it in for work. Tracked my new 65k truck through the Chevy app. Watched them drive all over Nashville for 4 hours running errands and delivery parts. Returned my truck to me with unnecessary additional miles and a quarter tank of diesel. Service manager took no responsibility for the use of my vehicle. Very poor customer service. Refused to return my calls. Filed an official complaint with GM. Sad that this is the way they treat a new customer purchasing a high end vehicle. Mitchel Bone: I am very sorry you are displeased but your comments are not accurate. At your request, we had a body shop repair scratches on two doors at our expense. The owner of the body shop did stop at other dealerships that were on the way to his shop but he did not deliver parts. Regardless, we agree with you that he should not have made those stops and apologized. Our sales manager even offered to compensate you for the miles on your vehicle when he called you last week. Customer satisfaction is our highest priority and sincerely apologize that you feel we did not provide that to you. We wish you all the best. · Reply · 23m Tim Wright Mitchel Bone no sir, you are not accurate. I purchased the vehicle under the conditions that the scratch on the driver side door be fixed. That is when the paint shop (your contractor) painted the wrong side of the truck. It went in for a second time to be corrected and that is when they made 5 stops with MY VEHICLE. Your sales manager and yourself among other employees would not return my call forcing me to leave work and drive to the dealership to find out why my truck was being used for your business needs. You were even kind enough to use 3/4 of my diesel and not refill it. Once again you have missed the mark here. Your sales manager was told to mail me a check for reimbursement of the mileage and fuel and my time. More

Helpful 3

Report | Print

Poor Service - Service Manager Lied I brought my car in for a steering problem. I was informed that it was a bad recall part that had been changed just under a year before and that they I brought my car in for a steering problem. I was informed that it was a bad recall part that had been changed just under a year before and that they could not redo a recall. That was a lie. It had been less than a year (just barely) so they could have replaced the part under warranty by GM. I had an extended warranty but they would not cover it because it was under warranty by GM. The service manager refused to help and tried to charge me $2700 for a part still under warranty. I then took the car to Serra Chevrolet in Madison and they worked with GM to get the gear box replaced free of charge because it was under warranty. I would recommend Serra highly. I will not use Wilson Co as it is a sorry excuse for a dealership again warn that others be very leery. However, I will highly recommend Serra Chevrolet as they made it right. They actually care about the customer. I will be talking to GM Customer Care again tomorrow as they follow up on the issue. They are the ones that told me to get my car from Wilson Co. and take it to Serra. That was a good call. More

Helpful 4

Report | Print

Brandon Vaden is the guy to see about buying a car. So friendly and honest and extremely helpful during the process! Made it a lot less stressful was very easy to work with! Will definitely be going back friendly and honest and extremely helpful during the process! Made it a lot less stressful was very easy to work with! Will definitely be going back for all of our family members cars! More

Helpful 0

Report | Print

Vehicle purchase I have dealt with several dealers and salespersons but salesman Brandon Vaden was one of the nicest to deal with. He made me a stranger feel comforta I have dealt with several dealers and salespersons but salesman Brandon Vaden was one of the nicest to deal with. He made me a stranger feel comfortable in dealing for a vehicle In my,opinion Wilson,County,Motors is first classs. If they weren't they could not have lasted since 1927. More

Helpful 0

Report | Print

The service department is inept. THE SUMMARY: They performed unnecessary work and that work was done so poorly that my life was put in danger. THE STORY: I arrived for my 8am appoin THE SUMMARY: They performed unnecessary work and that work was done so poorly that my life was put in danger. THE STORY: I arrived for my 8am appointment 12/03/18, an informed, educated consumer. This, they were not expecting from a woman, a middle aged woman. Two weeks prior, I had an issue with my brakes feeling spongy on my ‘16 Suburban. The following day I had it thoroughly inspected by my trusted local mechanic who found nothing wrong with any component of the entire braking system. Two week later a recall notice came out for other Chevrolet models citing the exact issue I had. I then called Chevrolet Recall Division to report that I had experienced the same symptoms. I wanted them to be aware in case I had an accident and also, possibly, add Suburban to the recall. The fix for the other vehicles in the recall was to have the brakes bled. Chevrolet ended the interview suggesting that I have a dealer look at it. I called a friend at Wilson County Motors, gave him the back story, and he set up my appointment. When I arrived, DJ, had no record of my appointment and had no clue who my friend was that set up the appointment. I honestly thought I must have been at the wrong dealer. When my friend arrived he explained that I was having issues with my brakes and had an “uneasy” feeling. That is not the case. I was simply there at the insistence of Chevrolet to have my brakes bled. That’s all. DJ explained that my brakes failed an inspection, I had a slit in the pipe leading to the brake pump, and need to replace both. I asked him if he had run this by his supervisor as this was going to be expensive and not what I had asked to be done. He danced around my question saying he had talked to the warranty supervisor. They did the work, I paid over $600, and I drove away knowing I had been taken. When I got home, my car smelled like burning oil. I immediately called DJ and asked for a computer report showing the diagnostics run in my car showing what inspection it failed. He couldn’t even tell me what had been done much less produce any proof. He had completely forgotten that he told me I had a defect in the pipe. The next morning I called Darryl Keckler, Service Director, to try to get this print out of exactly what was done. My message to him was passed on to DJ. Still no results. I went to get in my car and noticed a trail of oil behind it, backed out of the garage, and saw a massive puddle of oil. I drove to my local TRUSTED mechanic immediately. He was absolutely shocked at what he saw. I had oil spewed all underneath my car all the way to the rear differential. He said it’s a wonder it hadn’t caught fire with me in it. He had checked the very parts they replaced two weeks earlier-they did not need to be replaced. Period. Wilson County Motors had not only done completely unnecessary work, but had failed to bolt on the gasket, putting my life in danger. THE CONCLUSION: Wilson County Motors paid my mechanic for his work and refunded my charges after a week of hounding them. I continued to demand proof of what tests were run on my car necessitating the work. THEY NEVER COULD PROVIDE ME ANY EVIDENCE OF FAILING A DIAGNOSTIC TEST ON MY BRAKES. I also asked to see the slit in the pipe they replaced. I never heard back from them. THE TAKEAWAY: Avoid this service department. There are honest dealers out there-ask around. More

Helpful 5

Report | Print