Terry McDowell | Page 17

There aren’t many things I dread more than buying a car. Dental work on a lion would come close. You could imagine my surprise when I realized I actually enjoyed chatting with Terry, and by the end of the p Dental work on a lion would come close. You could imagine my surprise when I realized I actually enjoyed chatting with Terry, and by the end of the process I had fun. The deal Terry made was below market average, and he was just as straightforward as he was hilarious. The next time anyone in my family or I are looking for a Ford, he’s our guy! More

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Terry has been great to work with. He is upfront , truthful and transparent. Highly recommend him to friends and family! He is upfront , truthful and transparent. Highly recommend him to friends and family! More

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These guys are a dime a dozen! Great service, they helped my family into a great vehicle, overall..... these guys are tough to beat. Thank you GOScH. We appreciate you guys Great service, they helped my family into a great vehicle, overall..... these guys are tough to beat. Thank you GOScH. We appreciate you guys More

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I’ve known Terry McDowell at Gosch Ford Temecula for decades. He has helped me buy cars for years. He makes you feel welcome and confident to buy a car. No high pressure hype! Great guy, great personali decades. He has helped me buy cars for years. He makes you feel welcome and confident to buy a car. No high pressure hype! Great guy, great personality. He’s a perfect fit for this business. Highly recommend! More

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Had a GREAT experience with Terry McDowell at Gosh …ask for him by name for the friendliest and best deals. He makes the stressful decision to buy a car so much easier ! Thanks Terry ! Janet Flowers for him by name for the friendliest and best deals. He makes the stressful decision to buy a car so much easier ! Thanks Terry ! Janet Flowers More

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Best car buying experience ever and totally worth the drive. If you have never been here make it a MUST and ask for Terry McDowell drive. If you have never been here make it a MUST and ask for Terry McDowell More

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It’s in a great location right off the freeway, very easy to get to. to get to. More

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As an out of town customer, I had set up a Rental from Gosch Ford Temecula. Initially when I called, I spoke with Terry McDowell, and he got me on the right path to getting the reservation set up. Upon Gosch Ford Temecula. Initially when I called, I spoke with Terry McDowell, and he got me on the right path to getting the reservation set up. Upon arriving with my 2 daughters in tow, (in town from OH), nothing about our reservation was going smooth. Our reserved Vehicle was not available, there was an issue with the CSR, as his Customer Support skills were lacking. Being that I was on vacation, and stuck, I reluctantly had to settle on a much lessor vehicle, and I was going to have to wait for it to arrive. Frustrated, and some what on edge, I went into the main show room to take a load off, and low and behold, my daughters and I were approached by a smiling face looking to see if he could be of any service. After introducing himself, I told him that he had actually helped me a few weeks back, and he remembered me immediately. I explained everything that I was going though and he was not happy at all. Terry was getting more upset than I was as I continued to explain, and almost out of a movie, a young lady walked in waving keys to a Suburban, (exactly what I was supposed to have reserved), looking to find out where she needed to go to turn it in. Terry expertly handled the situation, and was able to assure the young lady that he would get it all taken care of, and then we headed out the the rental area. Terry made sue to let the gentleman know, that my original reservation needed to be honored, and at the original rate that was quoted, and requested that cleaning the Suburban become his highest priority. I never felt more seen, and vindicated. I was able to show my daughter that both, keeping calm in the face of poor customer service was necessary, as we can't help how someone reacts to us, but if we engage negatively then we are just as wrong. Further, when the opportunity to correct the situation arises, then we know we did the right thing. I ended up feeling somewhat defeated initially, but left there with my head held high thanks to Terry McDowell's professionalism, quick jump into action, and knowledge of how his company works. I will never forget that day, and beginning of out 12 day vacation in CA. Thank you for all you do Terry! If you find yourself at Gosch Ford Temecula, and you have the privilege to work with Terry McDowell, you will not be disappointed. Thank you from my family to yours! More

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Everyone was very helpful and got our new purchase done fast. Super easy process. Thanks to Connie and Terry fast. Super easy process. Thanks to Connie and Terry More

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Terry McDowell is always very pleasant and helpful he has always attended to our needs and made us feel like we were the only clients in the world. we don’t even live in Temecula but it’s always been worth t always attended to our needs and made us feel like we were the only clients in the world. we don’t even live in Temecula but it’s always been worth the 50 mile drive for the service that we get from everyone here at Gosch Ford Temecula OK More

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