Terry Miller

Got an appointment booked easily and had an excellent experience. The staff was very professional and friendly. I would recommend this dealership for all of your ford needs from sales to service!! experience. The staff was very professional and friendly. I would recommend this dealership for all of your ford needs from sales to service!! More

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Very helpful and anticipated my needs before I could even verbalize. Charlie was a great salesman not too pushy but answered all my questions perfectly. verbalize. Charlie was a great salesman not too pushy but answered all my questions perfectly. More

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Knowledgeable and NOT pushy when I bought my 2025 Bronco in February. Answered all my questions and had me in and out in my new ride pretty quick. Do recomend them. Very positive experience when alot of tim in February. Answered all my questions and had me in and out in my new ride pretty quick. Do recomend them. Very positive experience when alot of times it can be a pain buying a new car. More

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Have purchased several vehicles with Todd. He’s honest and trustworthy as they come. Will treat you like family. Great guy! He’s honest and trustworthy as they come. Will treat you like family. Great guy! More

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Greatest place ever to buy your vehicle. Everyone at the store has the same goal. Taking care of customers!! Everyone at the store has the same goal. Taking care of customers!! More

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I have purchased many vehicles in my life but my purchase from Gary Crossley Ford was the absolute best! Zero pressure experience, honest sales and management, 5 star service from start to finish. I was offe from Gary Crossley Ford was the absolute best! Zero pressure experience, honest sales and management, 5 star service from start to finish. I was offered water and snacks as I walked in the door, treated like a long time friend. When people ask me how the experience was I just tell them one thing, I was not Sold a vehicle, I purchased my dream car from my new friends! Free car washes for life, first class service, full access after the sale. The list goes on! If you are in the market then there is only one stop you should make! More

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I’ve worked with Phil Englander at Gray Crossley Ford and he had been an invaluable resource for any Ford we need. From personal vehicles through my commercial fleet, I’ve never left feeling anything but gra he had been an invaluable resource for any Ford we need. From personal vehicles through my commercial fleet, I’ve never left feeling anything but grateful for the experience and service. More

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The service department at Gary Crossley Ford in Liberty, MO is friendly, knowledgeable and places a high value on communication. MO is friendly, knowledgeable and places a high value on communication. More

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Great place to buy and service vehicle! Highly recommend to anyone looking for a vehicle. Highly recommend to anyone looking for a vehicle. More

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Bait and switch. Have some screenshots i can post soon of my correspondence. It’s pretty shady. Josey will inevitably try and sell you a car from his driveway. He’ Have some screenshots i can post soon of my correspondence. It’s pretty shady. Josey will inevitably try and sell you a car from his driveway. He’ll say, I was planing on giving this vehicle to my son, but I want to make things right and sell it to you. Then the personal vehicle josey owns will pop up in your Facebook feed showing he posted it for sale anyway. When you try to go over josey’s head, you’ll inevitably only get to talk to josey. This dude made me feel like he was gonna help me. He never did. Commission, is all good, but it makes some people act very unethical to make a buck. I walked into this dealership interested in a truck that fit my budget of 25k. The truck had a deposit already to be sold to another buyer. Like most dealers they still want your business they showed me another truck that was 5k more than the one I came into see. I told them this vehicle was out of my range. I already hadg my rate and financing locked in through my bank, and a few thousand cash to put down. So I wouldn’t have any surprises. The finance manager told me about this truck and said he could sell it for anything he wants. Wasted several days and hours negotiating just for them to tell me they couldn’t make a deal. Why even get my hopes up? Seems they were banking on me to fall in love and outspend my budget. I missed out on other vehicles because of this. Misleading “deal”. This was the most exhausting car buying experience of my life to not even end up with the truck they offered up to me. I’m bummed out, and no longer feel like shopping for a bit over this experience. Telling me you can sell for anything just to tell me you’re losing money by selling me this truck. Next time don’t tell your customer you can make it work, when you really can’t. So the response below implies you’re getting a response from Gary Crossley himself. The number just takes takes you to an operator who doesn’t know who to transfer the call to. Twice they just connected me back to the nice sales person. This will lead you to showing up in person for your resolution where you’re led back to josey. This will lead to an argument and more xx from him. This guy will just publicly gaslight you the customer. I don’t expect this post to make much traction, but maybe the local news will help with that. More

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