Rik Shorten

Ryan was a pleasure to work with while my daughter purchased her NX350! He answered all our questions and was not pushy at all, which made the process go very smoothly! Everyone at this dealership purchased her NX350! He answered all our questions and was not pushy at all, which made the process go very smoothly! Everyone at this dealership was friendly and professional. We were greeted by every employee we encountered. She loves her car and we would not hesitate to use Ryan again. More

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Collin was very helpful and professional. Whenever I have a question, he responds promptly to my text. Whenever I have a question, he responds promptly to my text. More

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Ryan was a pleasure to work with. He was responsive, professional and personable. He was able to answer my questions and address my concerns about the NX I ultimately purchased. He co He was responsive, professional and personable. He was able to answer my questions and address my concerns about the NX I ultimately purchased. He continues to answer questions for me anytime I reach out to him. I also appreciated that he wanted me to be happy with my purchase and wasn’t pushy during the process. I highly recommend Ryan More

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I’ve had many vehicles through Lexus of Cleveland and Matt and I couldn’t be more happy. Matt always takes the time and explains everything and makes the process seem less! Matt and I couldn’t be more happy. Matt always takes the time and explains everything and makes the process seem less! More

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We purchased our daughter's first car from Ryan. Ryan was very easy to work with. Answered all of our questions and even came in on his day off to close the deal personally. He truly went above and Ryan was very easy to work with. Answered all of our questions and even came in on his day off to close the deal personally. He truly went above and beyond to ensure our daughter felt special!! More

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Love everything about my Lexus dealer. My third Lexus and I love every car I have owned. My third Lexus and I love every car I have owned. More

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This was the second vehicle that i purchased from Matt, and i believe the 5th from your dealership. Matt has always been available to answer questions helpful with any and all information that i would call and i believe the 5th from your dealership. Matt has always been available to answer questions helpful with any and all information that i would call about. He has always been responsive, reliable and respectful in every way. He is a great person to be part of your team. Thanks Matt More

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I have been buying a car at this dealership for over 15 years. Never disappointed in the professionalism and kindness we have experienced. The service has been excellent and the overall customer service i years. Never disappointed in the professionalism and kindness we have experienced. The service has been excellent and the overall customer service is unmatched. Matt Long has been a personal and professional friend. Great at anticipating our needs and listens to our inquiries.No one better! More

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My experience with Lexus of Cleveland and everyone I worked with was just perfect. Matt was my salesman, Tom from trade ins was great and Rick in finance made the experience great. I had just come in of worked with was just perfect. Matt was my salesman, Tom from trade ins was great and Rick in finance made the experience great. I had just come in off a flight and stopped in but am so glad I did. I brought home my dream car and they put me in tears by treating me like a person. I will be getting service done there even though there is another dealer closer. Highly recommend. More

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The staff at this dealership were all very kind and accommodating. The process to purchase the vehicle was seamless and timely. accommodating. The process to purchase the vehicle was seamless and timely. More

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