"Pinnacle top notch"
Pinnacle is knowledgeable, caring and works for the customer. Our sales rep Mitch heims could not have been better to work with. No pressure but just trying different ways to make it work for all.
"No follow through"
I purchased a Certified Pre-owned vehicle on July 30. Was traveling thru from Texas on a 3 week vacation. The auto is equipped with Navigation system for which there was not an operating manual available. The salesman, Terry Roach, promised he would have one sent to me. Several weeks ago he told me this again. Today is October 11 , 2 and 1/2 months later and still NO NAVIGATION OPERATING MANUAL. Problems with the system that I need the book to figure out. I also sent him an email message 3 weeks ago with some questions about the "repair maintenance coverage" that I purchased along with 2 others questions. The papers I was given at purchase DO NOT delineate how long this coverage is for.
2. In review of the sales invoice, I noticed that I was charged $399.00 for ZACTEK which was previously installed on the vehicle and paid for by first owner. In the email I asked for a refund of this fee since that is double charging not to mention the fact that Pinnacle cannot honor this option since I don't live in Arizona, but Texas. Only good at Pinnacle Nissan. This was NOT told me until the next day after the sale and I had failed to notice to the sales agreement. WANT A REFUND.
3. Can't remember what it was.
After the fact and sale ended and I continued on my trip, found out that the Cell phone blue tooth needed many adjustments, no previous information had been cleared out - was very difficult to use. The navigation system not as easy as 1-2-3 as told to me.
We did have some major mechanical trouble the first day on the freeway on our way out of town. The salesman, dealer manager and service manager DID come to our rescue and hopped to repair as quickly as possible. And they were very helpful getting older car unloaded and luggage loaded into the newly purchased car. But I believe, considering past dealers I have dealt with, that this one gets a 2 or 3 star. This is my 6th Nissan, my second certified pre-owned and I am still having troubles, some minor but irritating. I NEED THAT NAVIGATION MANUAL AND THE BLUE TOOTH PHONE TO WORK PROPERLY FOR SAFETY REASONS, IF NOT THE CONVENIENCE THAT I PAID FOR. And, no one told me when I was purchasing thru this dealer that the "Mechanical Protection Plan" had a deductible if not taken to Pinnacle Nissan for repair. And this will cost me $50.00 plus to cancel since I didn't get the card and plan information until after the 30 day option was up. and WOW what it does not cover!!! It would cost them less to print what it does cover. Plus the card they sent me says it expires in 3 years. The one I had thru Fred Haas Nissan in Houston covered it for 6 years or 100,000 miles for the same amount. "MPP Road America" IS NOT WORTH IT.
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