Terry (TJ) Layman | Page 15

Above expectation in service and willingness to help Terry Layman at Huffines Dodge went above and beyond my expectations to make sure my needs and wants were satisfied. He listened well, was not pushy , Terry Layman at Huffines Dodge went above and beyond my expectations to make sure my needs and wants were satisfied. He listened well, was not pushy , and presented several solid alternatives. He left the choice to me and delivered solid service after the sale. Could not ask for more effort and satisfaction in my dealings with him. A class guy in a class dealership. More

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Exceptional Expereince, EVERYTIME! Whenever its time to upgrade our cars, we always go and see Terry Layman at Huffines. We appreciate his expertise in knowing the right car for us whil Whenever its time to upgrade our cars, we always go and see Terry Layman at Huffines. We appreciate his expertise in knowing the right car for us while explaining clearly the benefits and features of each car, so you always feel confident in your choice. He is quick to address any concerns and overall makes the car buying experience easy and enjoyable. We are on our 8th car purchase from him (and Huffines) and we have never been disappointed. Keep up the good work!! More

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Started great, then some issues...GM stepped in & made right Started as probably the most pain free, quick and simple auto buying experiences I've ever had. I recently purchased a 2015 Ram 1500 from the their Started as probably the most pain free, quick and simple auto buying experiences I've ever had. I recently purchased a 2015 Ram 1500 from the their used car division. Terry Layman was very helpful and very patient. They were never pushy and never tried to convince me to buy today. Everything was on my time frame. Great communication with out any unwanted contacts. After the sale, there were a few small issues they had to take car of on the truck. They got it in, took care of everything, and got it back with everything done to my expectations. Then I discovered a hail damage repair spot and a couple of small issues. I tried to communicate these things with Terry, and we exchanged a couple of e-mails & texts, but no progress. Then he stopped responding to e-mails. I assumed that they had their money and were done with me. I wrote an honest descriptive review of the whole experience on Google, dropping my original good review of 5 stars down to 2. A few days later General Manager Steve Baine called me and discussed the issues. He was very surprised that Terry had dropped the ball the way he did and offered to take care of all issues. He put me in touch with Used Car Manager Greg Birdsall, who arranged a loaner truck and got all the issues addressed. I've kicked my Google review and this one back up to 4 stars. The only reason it's not 5 is that the whole experience should have been handled differently from the beginning. Issues with the truck that occurred while the truck was in Huffines possession should have been brought to my attention. Terry should have taken care of his customer after the sale. I think, at some dealerships, there is a bit of a disconnect between the new car department and the used car department. Used cars present a unique challenge in customer service as there is a greater likelihood there will be issues after the sale. I still have mixed feelings with Huffines used car department, but my thanks to Steve and Greg for stepping up to the plate and addressing the problem. I think it shows that Huffines does have a commitment to customer service, just more so at the Management level than with the used car salesmen. Ultimately, if there is a problem, they will make it right. More

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New Mom of a Ford Mustang,, Thanks Huffines ! The car online I went to see was not there and the website had not been updated. They did manage to win me over and sell me a car when I had intended The car online I went to see was not there and the website had not been updated. They did manage to win me over and sell me a car when I had intended to buy elswhere. It was a good experience very professional quick turnaround. I was happy with the experience. Previously I bought from Nissan in Corinth never again. James Woods was a go to as well but I have to say the overall experience was best at Huffines More

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Great service, friendly people, good feeling I went in looking for Accords and Civics, but the one I had inquired about had been sold (and I had not read the email from Terry telling me that, so I went in looking for Accords and Civics, but the one I had inquired about had been sold (and I had not read the email from Terry telling me that, so I showed up anyway). They didn't have any of those cars in my price range, but Terry mentioned that they had a Jeep Compass in my budget. He was honest and not at all pushy or aggressive; my dad and I both got a good feeling from him. He was very knowledgeable about the car, and he told us all about Huffines' commitment to value and integrity. From the very beginning, we felt at ease there (which I did not expect because of hearing horror stories of used car dealerships/salesmen). He printed the Carfax for us and took us on a good test drive; it was several minutes long, and we got up to about 65mph. Terry was very personable and friendly. The purchasing process was great as well. We were handed over to Israel for the financial stuff. I expected to be there for hours, but it actually did not take long at all. The longest part was trying to get ahold of Chase bank to inquire about my loan, but I ended up financing with one of the dealership's lenders anyway because they gave me a better rate! Huffines exceeded my expectations and made the stressful car buying experience stress-free. More

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First purchase from Huffines This was my first purchase from Huffines. I was pleased by everyone that my wife and I felt with from the sales side to the financing. Both were not This was my first purchase from Huffines. I was pleased by everyone that my wife and I felt with from the sales side to the financing. Both were not pushy at all and easy to talk to. Very laid back and I would recommend friends and family to Huffines Dodge. More

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Best Customer Service EVER Working with Huffines was by far the best experience ever purchasing a vehicle. Terry Layman was the most knowledgeable and considerate salesperson w Working with Huffines was by far the best experience ever purchasing a vehicle. Terry Layman was the most knowledgeable and considerate salesperson we have ever worked with. He paid close attention to details and what our parameters were with the purchase. He went above and beyond to make our experience the best it could possibly be. I would HIGHLY recommend anyone and everyone seeing Terry when considering a vehicle from Huffines. More

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Easy to deal with, fair price...too easy to buy from though I dealt with Terry and was originally looking for a Jeep or truck for my son as his first car. We found a great Jeep at a competitive price and decid I dealt with Terry and was originally looking for a Jeep or truck for my son as his first car. We found a great Jeep at a competitive price and decided to buy. I was contemplating buying a replacement car for my diesel truck and that decision was made a bit easier when Huffines offered me a better price on my trade than I had gotten previously. I ended up finding a pretty special sports car and before the week was out, I had purchased 2 very nice vehicles at what I felt were very competitive prices. My experience with Terry and the buying process was very fun and definitely 5 star. I didn't really set out to buy 2 cars in a week, but in the end, I'm pretty happy with the deals I made and the vehicles in my driveway. More

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2014 Challenger R/T Review First contact with dealer was via my message to them following an ad on Cars.com. I was contacted via telephone by Terry Layman within 60 minutes of t First contact with dealer was via my message to them following an ad on Cars.com. I was contacted via telephone by Terry Layman within 60 minutes of the original message, and he was able to answer most of my questions on the phone. Since I was looking for a performance car, I asked a couple of questions he had to research, but he did that within another hour and sent me the answers. We saw the car the next day, and purchased it on the spot. Terry was there throughout the process, and was as professional and friendly as a customer could expect. He allowed us to test-drive the car by ourselves for as long as we wanted, and we noted a couple of things that were subsequently fixed before we took delivery. Only delay was in processing the paperwork, which took about an hour, and considering that we paid cash (no financing required), that was longer than it needed to be. Overall, it was a painless purchase that was done very well. Price is "no-haggle", which meant that we probably paid more than some other customers, but it was worth it to get the sale done quickly. More

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Great car buying experience! Terry Layman gave me just the right amount of information regarding the car I was interested in, put together a fair deal (including trade-in), and fo Terry Layman gave me just the right amount of information regarding the car I was interested in, put together a fair deal (including trade-in), and followed up when I discovered a problem the next day. Jeff Bockemehl made the financial and coverages part of the deal easy to understand and was VERY quick completing the paperwork. My wife is due to trade in her car in the spring......WE'LL BE BACK! G. Earl Dorber Lewisville, Texas More

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