Terry West
Terry West at Eddy's Toyota of Wichita

Terry West | Page 4

Service Manager

Eddy's Toyota of Wichita

7333 East Kellogg
Wichita, KS 67207

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4.7
53 Reviews

Employee Video

4.7

53 Reviews

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53 Reviews of Terry West

April 11, 2025

Dealership Rating
Employee Rating

They are always helpful and pleasant even if I don't have an appointment. Appreciate the complementary coffee and popcorn. More

by rwms2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2025

Eddy's Toyota of Wichita responded

We're delighted to hear that you enjoy the service and amenities at Eddy's Toyota! Our team is always here to help, whether or not you have an appointment. Thanks for sharing your experience with us!

April 10, 2025

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Employee Rating

I think Eddys Toyota is fair at least they try to be more fair than some of the other dealerships. Some tried to take advantage of seniors it’s just that I am a senior in age, but my mind and heart is young. More

by Dianna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 10, 2025

Eddy's Toyota of Wichita responded

Dianna, we're glad to hear you felt treated fairly at Eddy's Toyota. We strive to provide a respectful and honest experience for all our customers. Thank you for sharing your thoughts!

April 02, 2025

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Employee Rating

Jose (Eddy's Toyota Service) is wonderful to work with as he cares about the service he provides to his customers! He is always pleasant to work with and I know he cares about assisting me regarding all of m More

by courtnymlls45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 03, 2025

Eddy's Toyota of Wichita responded

We're delighted to hear that Jose has been providing such exceptional service at Eddy's Toyota! It's great knowing you feel well taken care of and can trust our team with your vehicle needs. Thank you for sharing this feedback, Courtny!

March 16, 2025

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Had car ready as said in check and car was clean and ready to go More

by Kent1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 17, 2025

Eddy's Toyota of Wichita responded

Thank you for your confidence in Eddy's Toyota! We appreciate your business, Kent.

February 21, 2025

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Employee Rating

Service customer interactions was less than to be desired. Not rude, just impersonal. Drove into the vast entry/ exit lobby and I m the only customer. More

by jamesmarscott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 24, 2025

Eddy's Toyota of Wichita responded

James, thank you for sharing your feedback. We aim to provide a welcoming and personal experience for all our customers, so it's disappointing to hear that we fell short during your visit. If there's anything specific you'd like us to address or improve upon, please feel free to reach out. Thank you, Ashley Cummings - Corporate Customer Relations Manager - 316-652-2122

October 18, 2023

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Employee Rating

Don't leave things in your seats, mechanicor driver will move it. Service is below par. This dealer does not cover warranty items, either. More

by Vic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 19, 2023

Eddy's Toyota of Wichita responded

Hi Vic, we are truly sorry for your negative experience at our dealership. We value you as our customer and would greatly appreciate the opportunity to discuss this with you further. Would you mind reaching out to our Customer Relations Manager, Ashley, at 316-652-2122? We take our customers' complaints very seriously. We look forward to hearing from you soon. Eddy's Toyota | (316) 652-2222 | 7333 E Kellogg Dr. Wichita, KS 67207

June 09, 2023

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Employee Rating

If you don’t diagnose your problem they charge $120 even if you pay for them to fix it I told them fluid leak. $120 anyway. New radiator - $900 plus the $120 More

by JR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 09, 2023

Eddy's Toyota of Wichita responded

Hi JR, We're so sorry we let you down during your recent visit with us. Thank you for sharing your feedback. We've taken your review to heart and would love the opportunity to speak with you. Can you call our Customer Relations Manager, Ashley, at 316-652-2122? Customer satisfaction is very important to us and we look forward to speaking with you soon. Eddy's Toyota | (316) 652-2222 | 7333 E Kellogg Dr. Wichita, KS 67207

Jun 09, 2023

JR responded

Most places charge for diagnostic which is understandable. Not eddys. 119.95 to diagnose. Even if you spend $900 on the repair you do you keep the 119.95. Good way to cheat customers out of extra money. How many times a day does someone come in and can’t name exact work to be done. Many. Each getting 119.95 plus tax.

December 02, 2022

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Employee Rating

Scheduled two things to do in one day, got to Eddy’s early they got us in to Service Department didn’t make us wait till our time. We live west of Wichita by getting us in early to Service Department we More

by Bruce McAnally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 02, 2022

Eddy's Toyota of Wichita responded

Hi Bruce, thank you for trusting us with your service and we are glad you had an excellent experience! Thank you for your kind words. We look forward to working with you again for your next service at Eddy's Toyota. Eddy's Toyota | (316) 652-2222 | 7333 E Kellogg Dr. Wichita, KS 67207

August 10, 2022

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Employee Rating

I am very please with the service department. My car was over heating. The problem is now fixed. . More

by Jozette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 28, 2022

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Employee Rating

I didn't have an appointment, check engine light came on on way to work. They were able to get my car in diagnosis the problem and got it fix in a day. They also gave me a ride. To and from work. Thanks More

by Prius
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 29, 2022

Eddy's Toyota of Wichita responded

Hi Prius, thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations! It’s our pleasure to help customers like you. Have a wonderful day! Eddy's Toyota | (316) 652-2222 | 7333 E Kellogg Dr. Wichita, KS 67207

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