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Terry West
Terry West at Eddy's Toyota of Wichita

Terry West | Page 4

Service Manager

Eddy's Toyota of Wichita

7333 East Kellogg
Wichita, KS 67207

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4.6
51 Reviews

Employee Video

4.6

51 Reviews

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51 Reviews of Terry West

April 02, 2025

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Employee Rating

Jose (Eddy's Toyota Service) is wonderful to work with as he cares about the service he provides to his customers! He is always pleasant to work with and I know he cares about assisting me regarding all of m More

by courtnymlls45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 03, 2025

Eddy's Toyota of Wichita responded

We're delighted to hear that Jose has been providing such exceptional service at Eddy's Toyota! It's great knowing you feel well taken care of and can trust our team with your vehicle needs. Thank you for sharing this feedback, Courtny!

March 16, 2025

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Employee Rating

Had car ready as said in check and car was clean and ready to go More

by Kent1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 17, 2025

Eddy's Toyota of Wichita responded

Thank you for your confidence in Eddy's Toyota! We appreciate your business, Kent.

February 21, 2025

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Employee Rating

Service customer interactions was less than to be desired. Not rude, just impersonal. Drove into the vast entry/ exit lobby and I m the only customer. More

by jamesmarscott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 24, 2025

Eddy's Toyota of Wichita responded

James, thank you for sharing your feedback. We aim to provide a welcoming and personal experience for all our customers, so it's disappointing to hear that we fell short during your visit. If there's anything specific you'd like us to address or improve upon, please feel free to reach out. Thank you, Ashley Cummings - Corporate Customer Relations Manager - 316-652-2122

October 18, 2023

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Employee Rating

Don't leave things in your seats, mechanicor driver will move it. Service is below par. This dealer does not cover warranty items, either. More

by Vic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 19, 2023

Eddy's Toyota of Wichita responded

Hi Vic, we are truly sorry for your negative experience at our dealership. We value you as our customer and would greatly appreciate the opportunity to discuss this with you further. Would you mind reaching out to our Customer Relations Manager, Ashley, at 316-652-2122? We take our customers' complaints very seriously. We look forward to hearing from you soon. Eddy's Toyota | (316) 652-2222 | 7333 E Kellogg Dr. Wichita, KS 67207

June 09, 2023

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If you don’t diagnose your problem they charge $120 even if you pay for them to fix it I told them fluid leak. $120 anyway. New radiator - $900 plus the $120 More

by JR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 09, 2023

Eddy's Toyota of Wichita responded

Hi JR, We're so sorry we let you down during your recent visit with us. Thank you for sharing your feedback. We've taken your review to heart and would love the opportunity to speak with you. Can you call our Customer Relations Manager, Ashley, at 316-652-2122? Customer satisfaction is very important to us and we look forward to speaking with you soon. Eddy's Toyota | (316) 652-2222 | 7333 E Kellogg Dr. Wichita, KS 67207

Jun 09, 2023

JR responded

Most places charge for diagnostic which is understandable. Not eddys. 119.95 to diagnose. Even if you spend $900 on the repair you do you keep the 119.95. Good way to cheat customers out of extra money. How many times a day does someone come in and can’t name exact work to be done. Many. Each getting 119.95 plus tax.

December 02, 2022

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Employee Rating

Scheduled two things to do in one day, got to Eddy’s early they got us in to Service Department didn’t make us wait till our time. We live west of Wichita by getting us in early to Service Department we More

by Bruce McAnally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 02, 2022

Eddy's Toyota of Wichita responded

Hi Bruce, thank you for trusting us with your service and we are glad you had an excellent experience! Thank you for your kind words. We look forward to working with you again for your next service at Eddy's Toyota. Eddy's Toyota | (316) 652-2222 | 7333 E Kellogg Dr. Wichita, KS 67207

August 10, 2022

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I am very please with the service department. My car was over heating. The problem is now fixed. . More

by Jozette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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July 28, 2022

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I didn't have an appointment, check engine light came on on way to work. They were able to get my car in diagnosis the problem and got it fix in a day. They also gave me a ride. To and from work. Thanks More

by Prius
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jul 29, 2022

Eddy's Toyota of Wichita responded

Hi Prius, thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations! It’s our pleasure to help customers like you. Have a wonderful day! Eddy's Toyota | (316) 652-2222 | 7333 E Kellogg Dr. Wichita, KS 67207

July 16, 2022

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Employee Rating

Very professional and provided service within timeframe they quoted. No attempt to upsell. I would go back. More

by Paknauff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jul 18, 2022

Eddy's Toyota of Wichita responded

Hi Paknauff, thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next service appointment. Until then, we’re here if you need anything! Eddy's Toyota | (316) 652-2222 | 7333 E Kellogg Dr. Wichita, KS 67207

July 08, 2022

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Employee Rating

Always can count on Toyota service dept . They also provide refreshments while you wait ! I will always go back ! Thank You Toyota! More

by daughtry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jul 11, 2022

Eddy's Toyota of Wichita responded

Hi Daughtry, thank you for the kind review. It's makes so happy for you to say "Always can count on Toyota service dept!" We look forward to working with you again for your next service at Eddy's Toyota! Eddy's Toyota | (316) 652-2222 | 7333 E Kellogg Dr. Wichita, KS 67207

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