Theresa West | Page 2

Glenn Polk Buick GMC of Gainesville responded

Thank you, Mike! I'm glad you had such a positive experience with our service team. It's great to hear Theresa provided the kind of professional, friendly communication that makes taking care of your vehicle easy and stress free. I'm also pleased we were able to get you back on the road quickly while treating you with the respect you deserve. We truly appreciate your business and look forward to seeing you again at your next service visit.

Glenn Polk Buick GMC of Gainesville responded

Thank you for the wonderful review! I'm so glad Theresa continues to take great care of you. She truly cares about her customers and works hard to make every visit smooth, efficient, and hassle free. I'll be sure to share your kind words with her. We appreciate your trust and look forward to seeing you again the next time you need us.

Glenn Polk Buick GMC of Gainesville responded

Thank you for this incredible review. The fact that you travel from Oklahoma because of the trust you've built with Paulo and Chad is truly humbling and means more to us than you know. Paulo's professionalism and communication, combined with Chad's technical expertise, are a great example of what we strive to provide every customer. Taking the time to explain repairs, answer questions, and earn a customer's confidence is just as important as completing the repair itself. Thank you for your continued loyalty and for trusting us with multiple vehicles. We never take that trust for granted, and we look forward to helping keep you safely on the road for many years to come.

Glenn Polk Buick GMC of Gainesville responded

Thank you for your feedback, Ed. I'm glad to hear you were pleased with the quality of the work, but I completely understand your frustration regarding the credit card surcharge. The fee itself should never come as a surprise. We recently implemented this new payment process, and while customers always have the option to avoid the surcharge by paying with cash, check, or debit card, we clearly did not communicate those options as well as we should have during your visit. That's on us, and I apologize for that experience. We are already reinforcing this process with our team so every customer is informed in advance and can choose the payment method that works best for them. Thank you for bringing this to our attention. Your feedback is helping us improve, and we appreciate the opportunity to earn your business.

Glenn Polk Buick GMC of Gainesville responded

Thank you, Marty. We truly appreciate your continued trust and support. It is great to hear that you are enjoying the text update feature. We know how important it is to stay informed throughout the service process, and we are always looking for ways to make the experience more convenient and transparent for our customers. Thank you for choosing us, and we look forward to serving you again in the future.

Glenn Polk Buick GMC of Gainesville responded

Thank you for the review. I am thrilled to hear you had such a great experience with our service department. Outstanding service is what we strive to provide every customer, and I am glad Theresa and our team delivered that for you. We appreciate your trust in us and look forward to helping you keep your vehicle running its best for many years to come.

Glenn Polk Buick GMC of Gainesville responded

Thank you, Todd. Theresa will be delighted to hear your kind words. Great customer service is about more than just completing the work—it's about building trust, communicating well, and making customers feel valued. It sounds like Theresa consistently delivers on all of those things. We appreciate your continued confidence in our team and are grateful for the opportunity to take care of your vehicle.

Glenn Polk Buick GMC of Gainesville responded

Thank you for the review. I am glad our service team was friendly and helpful and that we completed your repairs as promised and within the estimated cost. We know how important clear communication and keeping commitments are to our customers. I also appreciate the feedback about the waiting area chairs. We purchased this facility a few years back and we are looking to build an entirely new facility, hopefully soon!! We are always looking for ways to improve our customers' experience, and comments like yours are helpful. Thank you for your patience and for giving us the opportunity to earn your business.

Glenn Polk Buick GMC of Gainesville responded

Thank you, Brent. I am glad you found the scheduling process easy and that our team got you checked in promptly and completed the work in a timely manner. We know communication is important, so I am happy to hear the service text updates helped keep you informed throughout the process. Thank you for trusting us with your vehicle, and we look forward to serving you again in the future.