Thomas Eckert

Gave me just the information I needed to make good choice. Would highly recommend them choice. Would highly recommend them More

Helpful 0

Report | Print

Great experience. We did the leg-work remotely and took care of the whole test drives/selection/purchase/financing in about 2 hours. We did the leg-work remotely and took care of the whole test drives/selection/purchase/financing in about 2 hours. More

Helpful 0

Report | Print

Luther Brookdale Toyota had the exact vehicle model and features I wanted. It was available, and the sales teamprovided a seemless process to get my trade-n value and get me on the road in my new SUV. features I wanted. It was available, and the sales teamprovided a seemless process to get my trade-n value and get me on the road in my new SUV. More

by MARKP02 Verified Customer Verified Customer

Helpful 0

Report | Print

We've purchases many vehicles over the years, and this was by far the best experience when working with the staff at Luther Brookdale Toyota. Tom Hunter took the time to help in our final purchase decisio was by far the best experience when working with the staff at Luther Brookdale Toyota. Tom Hunter took the time to help in our final purchase decision and provided valuable insights into the Highlander we decided to buy. We were also very pleased with the contact we had with Edvin, Thomas, Brittany, and Amanda. We'll be back when it's time for us to buy another vehicle! More

Helpful 0

Report | Print

Great no pressure experience with Alex. So far so good with the new Toyota Tundra. So far so good with the new Toyota Tundra. More

Helpful 0

Report | Print

The staff is always very friendly, the dealership is laid out nicely and always very clean. Pleasant. out nicely and always very clean. Pleasant. More

Helpful 1

Report | Print

Typical dealership, which if you have any experience with dealerships you know is not a good thing. First salesperson I worked with was below average. Had to talk to a manager about changing to a different s dealerships you know is not a good thing. First salesperson I worked with was below average. Had to talk to a manager about changing to a different salesperson. Second salesperson was better and communicated at an acceptable level. Ordering process was substandard and needs to be updated to an electronic online process that customers can access to understand where their vehicle is in the process. Had limited interaction with service department but seemed typical as well. Everyone I worked with could have been more knowledgeable about the features and options in the vehicle I purchased. All this being said, this dealership is still better than some of the other higher volume ones in the area that use deceptive tactics to increase the sales price of the vehicle you are purchasing. At least this dealership only upcharged $300 on the vehicle I bought instead of over a thousand like some of the others were going to. More

Helpful 0

Report | Print

Very friendly and courteous service. I would highly recommend to anyone looking for a vehicle. We had an easy process. I would highly recommend to anyone looking for a vehicle. We had an easy process. More

Helpful 0

Report | Print

The experience was very easy. Staff was very friendly and accomodating. I had never traded in a vehicle and this first experience was effortless. Staff was very friendly and accomodating. I had never traded in a vehicle and this first experience was effortless. More

Helpful 0

Report | Print

I have used this dealership for service for many years. I took my 06 Tacoma in because my truck would not shift into 4x4 lo or hi. After an hour service writer tells me truck needs a new transfer case. I took my 06 Tacoma in because my truck would not shift into 4x4 lo or hi. After an hour service writer tells me truck needs a new transfer case. The cost a little over $5000 dollars. No thanks. I took my truck to local independent mechanic and was told it is a small a small electric motor near the front differential was bad. Removed and replaced for around $300! I had a similar thing happen about 5 years ago at Luther Toyota. The service manager assured me it was a mistake by a service writer and would never happen again. How does it go? Fool me once shame on you, fool me twice shame on me! More

Helpful 0

Report | Print