Thomas Jackson

My salesman, Tony, was great. Really enjoyed talking with him. He sold the car without even selling it. He just exudes honesty and genuineness. My points of dissatisfaction are as Really enjoyed talking with him. He sold the car without even selling it. He just exudes honesty and genuineness. My points of dissatisfaction are as follows: 1) I paid cash for the car, and as soon as the manager realized I was paying cash, he jacked the price up $1000. 2) I couldn't learn the cost of the extended warranty until I'd committed to buying the car--manager said it was a procedural thing--finance covers warranties. 3) My bank has a limit on the amount that can be charged on a debit card. It was too late to go get a certified check by the time the deal was closed. I had already tendered my trade-in, and I asked if the dealership would cover an uber for me to go home and return the next day with a certified check. They wouldn't do the uber, which I thought was odd given the service department always covers ubers when I bring cars for service. In the end, they allowed me to run my debit card for as much as the bank would authorize and complete the transaction the next day (as long as I left my Amex number---LOL). This resulted in a $5000 balance which I called and had run early the next morning. I found management's treatment of me during this portion of the sale a little uncomfortable--like they believed I was shady. Given this is the third new car I've purchased from Palmer, and that I had just paid $3000 for service on my trade-in, I felt they had no reason to doubt I would return with the balance. I've purchased new cars from other dealers where I came back the next day with the whole deposit (Subaru, Ford...) My final point is management pulled my credit report even though I paid for the car in cash. This is pretty minor, but it was an unnecessary hard inquiry. More

by DANIEL_BURKE Verified Customer Verified Customer

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The whole Dodge team was amazing, we drove out with car with ease, very helpful and accommodating staff! with ease, very helpful and accommodating staff! More

by linda.grizzle Verified Customer Verified Customer

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Tony and Thomas were the best part of this deal. When I had questions or needed clarification, neither one had any issues answering me. Both were very kind and throughout. I don’t even live in GA an When I had questions or needed clarification, neither one had any issues answering me. Both were very kind and throughout. I don’t even live in GA and they made this deal seamless. More

by Taniyah Sanchez Verified Customer Verified Customer

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This place was everything plus some. They were: Helpful Responsive Thoughtful Accommodating Fun Respectful Excited They were: Helpful Responsive Thoughtful Accommodating Fun Respectful Excited More

by ABOWMAN481 Verified Customer Verified Customer

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Great service. Team was very helpful and helped my experience to be easier than expected. Team was very helpful and helped my experience to be easier than expected. More

by LESJPOLLAK Verified Customer Verified Customer

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My wife and I have purchased many vehicles in the past from other dealers, and we will only be going back to Palmer from here on out. Thanks to my sales rep and finance manager, my wife is a happy lady. from other dealers, and we will only be going back to Palmer from here on out. Thanks to my sales rep and finance manager, my wife is a happy lady. More

by DANIELDPACK Verified Customer Verified Customer

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Painless experience, pricing was fair and the sale process was fast. A few miles out of my way but I will probably utilize the service dept in the future based on a positive experience. process was fast. A few miles out of my way but I will probably utilize the service dept in the future based on a positive experience. More

by ANDREWMAY974 Verified Customer Verified Customer

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My wife and I have been treated like family since we first walked into Palmer Dodge. Every step of the way from our research to our order to our purchase was made easy. Thank you for taking care of us! first walked into Palmer Dodge. Every step of the way from our research to our order to our purchase was made easy. Thank you for taking care of us! More

by david_beals Verified Customer Verified Customer

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Thomas was super easy to deal with. Very friendly and attentive. I would recommend him again Very friendly and attentive. I would recommend him again More

by MATT.OLSON.GA Verified Customer Verified Customer

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Thomas was very helpful, when I am in the market for another vehicle, I will reach out to Thomas. another vehicle, I will reach out to Thomas. More

by ZGYZBS Verified Customer Verified Customer

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