Thomas Mack | Page 4

Service experience last two visits Service dept at Naperville Cadillac has had issues the last two times I needed service. The first issue was a mistake installing my air cleaner in my Service dept at Naperville Cadillac has had issues the last two times I needed service. The first issue was a mistake installing my air cleaner in my 2015 SRX. I discovered it luckily by turning my blower to hi before I left the service area only to hear a buzzing sound. Had to wait while it was re-installed. Just recently, had an oil change among other issues with a brand new XT-4. When I started it to leave, the check engine light was on only to find someone had left the oil cap off! This shoddy work is unacceptable on vehicles costing over 50,000.00! The work I had done oil change rotation of tires and global reset because battery drained, took two and a half days because no one called me since my advisor took off sick. I was told, when I had to call for an update, that the paperwork takes over two hours to complete. Again, unacceptable. More

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Great service visit on a new vehicle. Thomas Mack was the most professional auto service representative I have ever had. I purchased my vehicle in another town and Naperville Cadillac is o Thomas Mack was the most professional auto service representative I have ever had. I purchased my vehicle in another town and Naperville Cadillac is outstanding. More

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Customer Service I would like to thank Thomas Mack for his exceptional level of service as always. All issues were addressed. I really appreciate Cadilac of Napervill I would like to thank Thomas Mack for his exceptional level of service as always. All issues were addressed. I really appreciate Cadilac of Naperville thank you . More

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5 Star Service Dealership From entrance to finalizing our purchase of a 2018 CT6 was a great experience. And not only that all the service & responses have been white glove ev From entrance to finalizing our purchase of a 2018 CT6 was a great experience. And not only that all the service & responses have been white glove ever since. Salesman was great, knowledgeable & there was no pressure to buy. The service dept. staff have been equally good. Would recommend highly to anyone! More

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Service Center was excellent! I broke down but was able to pull into Cadillac of Naperville and have my car serviced there. They took it in immediately and the service was excellen I broke down but was able to pull into Cadillac of Naperville and have my car serviced there. They took it in immediately and the service was excellent. Thomas made everything quick, easy and painless. He was very helpful and accommodating and kept me updated throughout the day. The part I needed had to be ordered but they still had my car fixed and ready to pickup the same day. They have a nice waiting area and offered coffee and refreshments. I couldn't be happier with the service and customer service I received! More

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Great Always providing good Service, especially available whenever we need. Clearly explain the situation along with the solution and cost since the beginni Always providing good Service, especially available whenever we need. Clearly explain the situation along with the solution and cost since the beginning. No surprises at the end. Great team. Thanks. More

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Warranty work The employees are pleasant and easy to do business with. Tom in the service department is great. Thank you for your help it is appreciated. The employees are pleasant and easy to do business with. Tom in the service department is great. Thank you for your help it is appreciated. More

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