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Thomas McCarthy

Overview Reviews (80) Inventory (186)

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Thomas McCarthy

Thomas McCarthy | Page 8

Service Advisor

Copeland Chevrolet Hyannis

22 Ridgewood Ave
Hyannis, MA 02601

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3.7

80 Reviews

Overview Reviews (80) Inventory (186)

3.7

80 Reviews

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Employees need five ratings within 24 months before we can calculate an average rating.

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80 Reviews of Thomas McCarthy

August 05, 2022

Dealership Rating

David was a great salesman. He was knowledgeable about vehicle and explained how to use everything. I would definitely buy another vehicle from David again. The process went ver He was knowledgeable about vehicle and explained how to use everything. I would definitely buy another vehicle from David again. The process went very smoothly. More

by JESSCAPE

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: David Easa

Aug 08, 2022 -

Copeland Chevrolet Hyannis responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback. It's great to hear that David provided you with such excellent customer service! Bryan Scarpellini Managing Partner

July 21, 2022

Dealership Rating

Most expensive oil change I've ever paid. Got the least expensive which cost almost $70. And that was with a 10% discount. Will try someone else next time. Service person was nice and persona Got the least expensive which cost almost $70. And that was with a 10% discount. Will try someone else next time. Service person was nice and personable. More

by RICHARDHELEN6

Verified Customer

Recommend Dealer

Other Employees Tagged: May have been Thomas mccarthy

Jul 21, 2022 -

Copeland Chevrolet Hyannis responded

Thank you for your feedback. With constantly rising costs on all materials (including oil), we have consistently shopped local competitors on all services in order to make sure that our pricing is in line. If however our pricing is off, I would love to review. If you wouldn't mind sending me your name or invoice number so that I can review your year, model and engine configuration, I'd love the opportunity to look into that for you and share my findings. Bryan Scarpellini - Managing Partner bryan@countoncopeland.com

Jul 21, 2022 -

Copeland Chevrolet Hyannis responded

Thank you for the information. The 2018 4-clyinder Colorado uses SAW 5W-20 which is a synthetic oil that must meet dexos 1 standards. I called 3 local competitors and received quotes for each that I think you will find interesting. I'll email them to you separately at the email address we have on file should you have any other follow up questions for me. We'd love to earn your continued business and I'm confident you will find that not only do we have higher quality Genuine GM parts but also skilled/trained GM labor yet despite the higher costs on both, we will still be competitive on all repairs and maintenance. Should you not get my email, please let me know and I'll be happy to send it to whatever address is best for you. Thank you again for your time and feedback! Bryan Scarpellini - Managing Partner Bryan@countoncopeland.com

Jul 21, 2022 -

RICHARDHELEN6 responded

Richard Lupo. 4 cyl Chevy Colorado. So only 5 qts oil.

July 13, 2022

Dealership Rating

Employee Rating

Dirty fingerprints left on head liner just paid for a 5 star detail at your dealership I was in for a Air bag recall star detail at your dealership I was in for a Air bag recall More

by JZIELINSKI1956

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Sarah Koumbouris

Jul 13, 2022 -

Copeland Chevrolet Hyannis responded

Thank you for choosing Copeland Chevrolet Hyannis, your feedback and rating mean a lot to us. We're sorry to hear you weren't fully satisfied with your recent experience. Please don't hesitate to reach out if you would like to discuss this issue in more detail, we're always happy to help! Bryan Scarpellini Managing Partner

July 13, 2022

Dealership Rating

Everyone was cordial, helpful and professional. Service was performed in less time than predicted. Parts Manager saw me struggling with their new high tech coffee maker and patiently guided me thro Service was performed in less time than predicted. Parts Manager saw me struggling with their new high tech coffee maker and patiently guided me through it. Think I've found a new place to have my truck serviced. More

by Rick

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Sarah Koumbouris

Jul 13, 2022 -

Copeland Chevrolet Hyannis responded

Rick, thank you for sharing your thoughts about your experience with Copeland Chevrolet Hyannis. We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

July 12, 2022

Dealership Rating

Employee Rating

Prompt service. Good communication. Helpful staff. Itemized paperwork. Good service hours. Fair pricing on repair. Good communication. Helpful staff. Itemized paperwork. Good service hours. Fair pricing on repair. More

by equinox

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Jul 12, 2022 -

Copeland Chevrolet Hyannis responded

Thank you for your business. We appreciate you taking the time to leave us this five-star review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Bryan Scarpellini Managing Partner

July 07, 2022

Dealership Rating

Employee Rating

Knowledge employees. Concise timing. Friendly and precise administration. My questions were answered in a timely manner. Concise timing. Friendly and precise administration. My questions were answered in a timely manner. More

by HNIKKIDOG12

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Sarah Koumbouris

Jul 07, 2022 -

Copeland Chevrolet Hyannis responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let Sarah or Thomas know if we can be of further assistance. Bryan Scarpellini Managing Partner

June 30, 2022

Dealership Rating

Employee Rating

Very nice people I would recommend service there to my friends there at Copeland Chevrolet. friends there at Copeland Chevrolet. More

by DONALDLOBO

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Hephzibah Harris

Jul 01, 2022 -

Copeland Chevrolet Hyannis responded

Thank you, Donald! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Copeland Chevrolet Hyannis. Bryan Scarpellini Managing Partner

June 25, 2022

Dealership Rating

Employee Rating

The service I received on my truck was perfect. Tom at the check in went above and beyond, and listened to what I had for codes, and only fixed the issue. Instead of charging me for something I did Tom at the check in went above and beyond, and listened to what I had for codes, and only fixed the issue. Instead of charging me for something I didn't need. More

by LINEDOGG75

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Jun 27, 2022 -

Copeland Chevrolet Hyannis responded

Thank you so much for your kind words for Tom, and for taking the time to leave us this wonderful feedback! Bryan Scarpellini Managing Partner

June 22, 2022

Dealership Rating

Employee Rating

Everything you would want from a service department. Clean and professional. The service was done in a timely manner. Clean and professional. The service was done in a timely manner. More

by KBENGER

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Hephzibah Harris , Sarah Koumbouris

Jun 23, 2022 -

Copeland Chevrolet Hyannis responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Bryan Scarpellini Managing Partner

June 10, 2022

Dealership Rating

Employee Rating

They are very helpful with getting me an appointment I travel from nantucket and they made it so easy to get a service and even returned my car to the ferry and shipped it back to nantucket travel from nantucket and they made it so easy to get a service and even returned my car to the ferry and shipped it back to nantucket More

by Acksconsetgirl

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Sarah Koumbouris

Jun 10, 2022 -

Copeland Chevrolet Hyannis responded

Thanks for sharing your thoughts about your experience with Copeland Chevrolet Hyannis. We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

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