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Thomas McCarthy
Thomas McCarthy at Copeland Chevrolet Hyannis

Thomas McCarthy | Page 7

Service Advisor

Copeland Chevrolet Hyannis

22 Ridgewood Ave
Hyannis, MA 02601

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4.3
84 Reviews
4.3

84 Reviews

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84 Reviews of Thomas McCarthy

December 05, 2022

Dealership Rating
Employee Rating

Very friendly and helpful staff, got my truck fixed extremely fast would recommend this dealership to anyone who owns and chevy More

by Geoffreyreilly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Scarpellini, Hephzibah Harris , Sarah Koumbouris

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Dec 06, 2022

Copeland Chevrolet Hyannis responded

Thank you for your business and this review, Geoffrey. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Bryan Scarpellini Managing Partner

November 23, 2022

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Employee Rating

Attentive courteous helpful thoughtful professional timely polite inquisitive punctual Receptive suggestive friendly funny out going More

by Santa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 25, 2022

Copeland Chevrolet Hyannis responded

Thank you so much for your excellent review! We are so glad that Thomas had the opportunity to work with you, and we are thrilled that you found your experience with us here at Copeland Chevrolet Hyannis to be a positive one. Please don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

November 14, 2022

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Employee Rating

Tom and the team at Copeland do a great job taking care of our fleet repairs. More

by D Schumacher MW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Scarpellini , Sarah Koumbouris, Don Donahue

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Nov 14, 2022

Copeland Chevrolet Hyannis responded

Thanks for sharing about your experience with Copeland Chevrolet Hyannis. We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

November 12, 2022

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Employee Rating

Never on time with scheduled 8am service to work truck , last visit was told by tech would probably cost $ 150 to replace broken glass in mirror driver side , asked for quote and on return was told $ 850 , More

by DJFITZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bryan Scarpellini, Hephzibah Harris , Sarah Koumbouris, Jason Tech 5 stars

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Nov 14, 2022

Copeland Chevrolet Hyannis responded

We're sorry to hear about your experience and would love to get to the bottom of it. If you would be so kind as to share your information, I'd love to access your records and investigate how someone looked up incorrect parts information on your mirror so that we may counsel with them. I apologize for this miscommunication and look forward to having a chance to look into it more thoroughly. Bryan Scarpellini - Managing Partner bryan@countoncopeland.com

November 06, 2022

Dealership Rating
Employee Rating

In the service center. Everyone was very courteous. Service was done in a timely manner and they had me on my way quickly. More

by JAPM72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Nov 06, 2022

Copeland Chevrolet Hyannis responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Copeland Chevrolet Hyannis, we look forward to having you as a valued customer for many years to come! Bryan Scarpellini Managing Partner

October 30, 2022

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Employee Rating

Service department was awesome. Helpful and nice with good communication I had two recalls they took care of very quickly! More

by h-dyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Oct 31, 2022

Copeland Chevrolet Hyannis responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Bryan Scarpellini Managing Partner

October 08, 2022

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Employee Rating

I was very satisfied with the service and the time involved in servicing my vehicle. More

by RMARTIN401
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Oct 08, 2022

Copeland Chevrolet Hyannis responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Bryan Scarpellini Managing Partner

October 06, 2022

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Employee Rating

The service was very professional with strong communication. The team was very considerate of my needs. More

by JTS1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Oct 07, 2022

Copeland Chevrolet Hyannis responded

Thank you for choosing Copeland Chevrolet Hyannis. We appreciate your business and look forward to having you as a valued customer for many years to come! Bryan Scarpellini Managing Partner

September 04, 2022

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Employee Rating

Did not put my valve stem caps back on after tire rotation. Grease marks on the side of my drivers door. More

by rcorreia05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hephzibah Harris

Print
Sep 06, 2022

Copeland Chevrolet Hyannis responded

Thank you for your feedback. I apologize and would like to replace any missing valve stem caps and clean any grease on the vehicle. Please let me know what day is best and we can work to pick up and drop off the vehicle so you don't have to stop by. Bryan Scarpellini-Managing Partner bryan@countoncopeland.com

September 04, 2022

Dealership Rating
Employee Rating

When purchasing my Toyota Tundra through Copeland I was sold on adding a remote starter and I was promised a free oil change. When I came to pick up my truck, the remote starter was not installed. They tol More

by Bobpenney777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Hephzibah Harris , David Easa

Print
Sep 06, 2022

Copeland Chevrolet Hyannis responded

Bob, We're sorry to hear about your experience. i see that it looks like the oil filter housing had to be replaced on the Tundra. Having had experience with Toyota, I know that they had an issue with those housings and at times had to replace them. That said, I'm happy to take care of the associated charges since you purchased the Tundra just under 5 months ago. Please reach out to me at your convenience so that I can help you process that. Thank you for your patronage and I look forward to connecting with you soon. Bryan Scarpellini - Managing Partner bryan@countoncopeland.com

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