Thomas Middleton
Thomas Middleton at Ira Lexus Danvers
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Thomas Middleton

Service Valet

Ira Lexus Danvers

101 Andover Street Route 114
Danvers, MA 01923

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5.0
8 Reviews
5.0

8 Reviews

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8 Reviews of Thomas Middleton

April 19, 2024

Dealership Rating
Employee Rating

Greeters were welcoming, service was prompt and thorough. Brendan DeAngelis was very helpful. I miss seeing fresh flowers on the reception desk. That was a classy touch that set Lexus above the competitors’ More

by poolelyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian DeAngelis

Apr 20, 2024

Ira Lexus Danvers responded

It's fantastic to hear that you had a positive experience with our greeters and service team, and we appreciate your feedback about the fresh flowers on the reception desk. We're always looking for ways to enhance our customers' experience, and your input is valuable to us. Thank you for choosing us, and we look forward to serving you again in the future!

April 19, 2024

Dealership Rating
Employee Rating

This is a fantastic dealership! The service all around is amazing and Brendan is always a pleasure to work with. We wouldn’t take our car anywhere else. More

by JSW
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Brendan Deangelis

Apr 20, 2024

Ira Lexus Danvers responded

It's fantastic to hear that you had a great experience and that Brendan provided pleasant assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 15, 2024

Dealership Rating
Employee Rating

The service provided by Ira Lexus, and Danvers is the best I have ever received anywhere. It is easy to make an appointment as soon as the next day, and loaner cars are easily available if needed. They a More

by cemcmg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brendan DeAngelis

Apr 17, 2024

Ira Lexus Danvers responded

We're thrilled to hear about your exceptional experience with our service department at Ira Lexus of Danvers! Our team works hard to make scheduling appointments easy and convenient, often accommodating next-day appointments. We understand the importance of providing loaner cars when needed and ensuring a seamless and friendly experience from start to finish. It's fantastic that your work was completed as quoted and that our team took the time to review any recommendations with you beforehand. We appreciate your kind words and look forward to continuing to provide top-notch service for all your automotive needs!

March 30, 2024

Dealership Rating
Employee Rating

Excellent. And Cassidy as contact was great to work with. Car issue completely resolved. Thank you. More

by Joezuccola
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Apr 04, 2024

Ira Lexus Danvers responded

It's fantastic to hear that you had an excellent experience and that Cassidy provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

March 20, 2024

Dealership Rating
Employee Rating

Clean organized prepared for the visit. Honest and informative Staff are always pleasant Cars are always ready as explained More

by pm.vath.fnp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cassidy

Mar 22, 2024

Ira Lexus Danvers responded

Thank you for sharing your positive experience! We're glad that you found our dealership clean, organized, and prepared for your visit. Providing honest and informative service is important to us, and we're pleased to hear that our staff met your expectations.

February 08, 2024

Dealership Rating
Employee Rating

Brendan is my go to guy there, always gets me in and out quickly. Tells me about issues with my car, answers all my questions. Does an outstanding job. More

by tconnors.1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 10, 2024

Ira Lexus Danvers responded

Thank you for your positive feedback about Brendan! We're thrilled to hear that he is your go-to guy, always ensuring a quick turnaround, providing information about your car's issues, and addressing your questions. Your satisfaction is our priority, and we appreciate your recognition of Brendan's outstanding job. We appreciate your business and look forward to serving you again.

February 06, 2024

Dealership Rating
Employee Rating

The service representative Am Cassidy was great and very helpful. He is a real gentleman More

by ncatinazzo
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: An Cassidy

Feb 09, 2024

Ira Lexus Danvers responded

It's fantastic to hear that you had a great experience and that Am provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 26, 2024

Dealership Rating
Employee Rating

Excellent customer service team including Brendan, Larry, Tom, Kyle great helpful attitude one of the best around More

by Domenic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brendan Deangelis, Larry Herman

Jan 26, 2024

Ira Lexus Danvers responded

We're thrilled to hear about your positive experience with our customer service team, especially Brendan, Larry, Tom, and Kyle. Their helpful attitude is greatly appreciated, and we're honored to be recognized as one of the best around. Thank you for your kind words and continued support!

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