Thomas O'Shea | Page 9

Very good Despite a small hiccup our experience purchasing a preowned Honda was very good. I don't like playing games and this dealer was straight forward in a Despite a small hiccup our experience purchasing a preowned Honda was very good. I don't like playing games and this dealer was straight forward in all aspects. They were accommodating with resolving a smoke odor from the previous owner so I could purchase it. Would recommend them to anyone wanting a used car. More

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CPO Honda is awesome The team at the pre-owned Honda dealership are excellent. They were very helpful, friendly and patient. I got a great deal on a beautiful car! The team at the pre-owned Honda dealership are excellent. They were very helpful, friendly and patient. I got a great deal on a beautiful car! More

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What a disappointment My last review was typed when I was real upset, so let me take a crack at it again and be fair. For one, these are good, decent people - *way* more My last review was typed when I was real upset, so let me take a crack at it again and be fair. For one, these are good, decent people - *way* more decent than your run-of-the mill dealership. They're New Yorkers - on the move, and can be blunt at times, but that's not a bad thing. The team knows their stuff. I went in on a Saturday at 10AM. Unfortunately, the place was overwhelmed by midday. They sold 26 cars that day. What sucked for me and got me so upset was that I ended up spending 8 hours at the place, and missed a broadway show I got tickets for my girlfriend and me to enjoy. (My view is that once you're in the middle of a car deal, you can't just get up and leave - you've gotta see it through.) In the team's defense: Joe, the lead sales manager, walked around and personally gave people water bottles, pizza, bags of cookies, etc. The guy was red in the face, hustling after every deal, every customer. I was actually about to leave the dealership, shake hands with the finance guy, and tell him that I loved my experience but that we couldn't come to terms on a deal. He sat me down with the same Joe that passed food around, who then cranked out a deal for me that there is *no way* he could have made *any* money on. Now, am I telling you to go there and squeeze these guys for everything they're worth? No. But what I am saying is that I know sales, and I know when someone really gives a crap about your personal situation versus when they're looking at you as one step closer to a quota. Joe genuinely cared. He saw how far we drove out (from Bayonne, NJ), he saw how long we were sitting down, how upset my girlfriend looked, he saw it all, and he made it up to us with a deal that probably did his business no good, but kept a customer happy. On to my sales guy, Navrick. Navrick was polite, informed, and didn't lay the pressure on us one bit. He gave us space when we asked for it, he was patient when I was difficult, and he did the best he could to follow up with us after we were past his stage in the process (he must have had at least 4 other clients lined up after us). He and I had a slight misunderstanding in communication after that day, but he escalated it to the proper parties and the problems were solved. My final take? The dealership is a special place, and #1 for a reason, no doubt. Before you go there, make sure you have several hours of time set aside - a lot of other people are catching on to their talent, and it gets crowded as a result. I ended up having a personal issue after the day was done and Joe called me as soon as he found out and made sure it was taken care of. In a few years, I'm going to be in the market for a certified Pilot, and even though things were rough the first time around, I can see that these guys deserve my business, and at least the chance to earn yours. I'll probably just schedule an appointment on a less busy day; if they took care of me as well as they did on a day like that, then I'm sure the service will be even better on a regular day. More

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Excellent experience. Super happy My fiancé and I were looking at vehicles online and decided to visit Honda of New Rochelle to see a Jeep he was interested in. When he saw it there he My fiancé and I were looking at vehicles online and decided to visit Honda of New Rochelle to see a Jeep he was interested in. When he saw it there he didn't like it. So we went and spoke to one of the salesperson (Thomas O'Shea) and he showed us some cars that fitted the description my fiancé gave. After a test drive we were ready to leave because we decided to look somewhere else but the Thomas ask us to follow him to see one more. We fell in love with the Crosstour. It had everything my fiancé was looking for. Sal ( one of the managers) worked out with our low down payment and low credit score until we got approve. We were more than pleased. I appreciate the fact that Thomas wasn't pushy trying to sales us something we didn't want and he did an amazing job finding a car with all the features my fiancé asked for. I greatly recommend Honda of New Rochelle, make it your first visit if you are car shopping, you will most likely find what you want there. More

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POOR Customer Service I walked around the lot for almost 30 minutes before Thomas O'Shea approached me. I had an internet list of 5 or 6 cars to see, along with their info I walked around the lot for almost 30 minutes before Thomas O'Shea approached me. I had an internet list of 5 or 6 cars to see, along with their info. Thomas seemed less than happy to have to locate the keys/vehicles on the list, seemed bored with my questions and unhappy when I requested CarFax reports on two vehicles. Most importantly, though, as we sat at his desk, Thomas was obviously joking and making faces at one of his buddies behind me. I would have walked out then, but I'd really fallen for one of the cars (he did not know it), so I ignored the infantile behavior and said I'd think about it. When I left a phone message the next day (he was off), that I wanted to take a test drive he didn't return my call. The day after that, I left a message with a receptionist and he finally called. When I noted that he did not return my call, he so rudely asked what I wanted that I said that I now wanted nothing from him and hung up. I really wanted the car that he'd shown me, but his rudeness turned me off so badly, that I went to another dealership. At Tarrytown Honda, I had such a great experience that I purchased my car that same day. More

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A great experience Thomas O'Shea was very helpful and pleasant to work with. The financial managers also helped make the process as easy as possible. We had our 2 smal Thomas O'Shea was very helpful and pleasant to work with. The financial managers also helped make the process as easy as possible. We had our 2 small kids in tow, but despite this distraction all the staff were understanding and friendly. More

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I can recommend Thomas O'shea for his work at Honda of New Rochelle. As an expat who has just moved to the US I had no credit rating, Thomas listened to me and my situation and provided me with the car of New Rochelle. As an expat who has just moved to the US I had no credit rating, Thomas listened to me and my situation and provided me with the car I wanted. I bought the car in January but deliberately left writing the review until later on as I wanted to see how the customer service was after the purchase. He met my expectations and gave me concise advice which I was unable to get at other dealerships. If you are looking for someone who is smart and can deliver then go to Thomas. More

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Thomas O'Shea took very good care of my family and me. Being a buyer from out of town, I had found the exact the car I wanted on the internet. Honda of New Rochelle's no haggle pricing policy, made me. Being a buyer from out of town, I had found the exact the car I wanted on the internet. Honda of New Rochelle's no haggle pricing policy, made it very easy for me to make the journey to New York for my car. They even registered my car in my home state saving me a lot of hassle at the DMV. Thomas was very professional and friendly. He even picked us up from the train station. I would recommend working with Thomas to buy your next car. More

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Thomas O'Shea was the agent I worked with. He was incredibly bright and friendly as well. Thomas kept my Father and I abreast as to the status of the proceedings and never did i get the impression th incredibly bright and friendly as well. Thomas kept my Father and I abreast as to the status of the proceedings and never did i get the impression that i was being hustled or that my business was unimportant. On the contrary, the purchase of the automobile, which took awhile because I had recently lost my credit card, was an altogether enjoyable experience. More

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Thomas O'shea was our Sales Consultant. He created a comfortable shopping experience for us. There were many things to cover and he made sure that our questions were all answered. He forgot none of our comfortable shopping experience for us. There were many things to cover and he made sure that our questions were all answered. He forgot none of our requests and was very successful in accomplishing them for us. His thorough followup on anything that remained demonstrated that his goal was to be our guide through the whole buying process. Well done Thomas. Thank You More

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