Thomas Ostrega | Page 5

Salesman was nice but promised me he would fix running board but neglected to tell me that it had to be done within 30 days so I waited till after my vacation to try and get it in because I was super busy board but neglected to tell me that it had to be done within 30 days so I waited till after my vacation to try and get it in because I was super busy until then but when I get back and made an appointment they told me it would cost $1,500 to fix!! I told them about agreement and they said they couldn't honor the agreement since it was 2 weeks past 30 days.. even after telling them that I didn't know about the 30 day time crunch and salesman even admitted he neglected to tell me about the 30 day time limit! Had I known I would have had it in there immediately! They made no attempt to correct the situation whatsoever. That is a lot of money that was promised to be fixed and then nope. I will never return to this establishment. More

by tcsundance25 Verified Customer Verified Customer

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The salesman made a lot of promises that were not kept. The service dept is grossly incompetent. I was told the door lock would be fixed. After being drug in three times that still has not happened. Jeff p The service dept is grossly incompetent. I was told the door lock would be fixed. After being drug in three times that still has not happened. Jeff pushes the blame for his lack of management on to everyone else. They detailed the vehicle so badly when we bought it that the salesman felt badly enough to have us bring it back in to be done over. The second job was better than the first but still very substandard. We were told they would replace the windshield and asked specifically if the new one would have the Jeep Easter eggs on it.(The grill symbol on top and climbing Jeep in the corner). The salesperson said it would and then they put a cheaper after market windshield in. Not what was promised and devalued the Jeep. On my third trip in to have the door lock fixed I was told that the parts had arrived damaged. My appointment was on a Monday morning. The parts had been in since the previous weak and nobody bothered to call me and tell me so I showed up for nothing. When I asked Jeff why someone couldn’t have called me he did his usual dance of evasion and blame pushing. Now I am still waiting on parts to come in and have to bring it in yet again and I have no faith that they will pull their act together and get this done. Will likely have to go somewhere else or do it myself. Overall I would not recommend this dealership and especially not the service dept. total incompetence. More

by MIKIAGI Verified Customer Verified Customer

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Thom was incredibly helpful throughout my experience of looking for a new car. I ultimately moved in a different direction and he was gracious of the decision I made. I was very impressed throughout the i looking for a new car. I ultimately moved in a different direction and he was gracious of the decision I made. I was very impressed throughout the interaction! More

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I stopped in today to see if there was anything that can be done for me. I was calmly assured that if anyone can help me with my credit situation, it would be this place. I had a pleasant, casual experien be done for me. I was calmly assured that if anyone can help me with my credit situation, it would be this place. I had a pleasant, casual experience and Thom went above and beyond to assure me that everything would be okay. I ended up purchasing a 2018 Grand Cherokee and could not be happier. Throughout the whole process, Thom explained what was happening so I was not left wondering. Everything from the test drive to driving off the lot was such an amazing experience. I would highly recommend Thom for all your vehicle needs. He definetly knows cars, knows hot to meet my needs and wants, and kept it friendly. Credit blemishes and issues are not a problem. Go see Thom and let him sell you a car. More

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Thomas and zyket, did a great job with helping me finance and find a car within my budget. They are willing to give me another chance despite my financial/credit past. Zyket was in training and did an excell and find a car within my budget. They are willing to give me another chance despite my financial/credit past. Zyket was in training and did an excellent job. More

by Laquita1285 Verified Customer Verified Customer

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Thom was amazing! No pressure to purchase something I didn’t like or couldn’t afford. I didn’t need a new car but was curious about a advertisement I had received. If I had anyone else I probably wouldn’ didn’t like or couldn’t afford. I didn’t need a new car but was curious about a advertisement I had received. If I had anyone else I probably wouldn’t have bought my new used car. Thank you Thom for being an honest calm salesman! More

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Wonderful experience without any pressure. Thom was an absolute professional who is very knowledgeable. I would recommend Thom and Michiana Jeep to anyone who is the market for for a new vehicle. Thanks a absolute professional who is very knowledgeable. I would recommend Thom and Michiana Jeep to anyone who is the market for for a new vehicle. Thanks again to the whole team! More

by M Spence Verified Customer Verified Customer

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Everyone was super helpful, very easy-going and no pressure. They made sure they were looking out for us. Definitely going to be back soon. pressure. They made sure they were looking out for us. Definitely going to be back soon. More

by jeremiahc79 Verified Customer Verified Customer

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Thom made my experience easy I was very pleased with the professionalism of Thom. He was honest, which is rare in a car salesman and he did not try to put me in something I did n I was very pleased with the professionalism of Thom. He was honest, which is rare in a car salesman and he did not try to put me in something I did not want, or couldn't afford. I will definitely see him when I am ready for my next vehicle. The finance guy was amazing too!! More

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