Thomas Pottenburgh Pottenburgh | Page 4

Efficient, friendly and streamlined approach Not a high pressure situation here. They listen to your needs from the type of vehicle you are interested in and the do their best to make it happen f Not a high pressure situation here. They listen to your needs from the type of vehicle you are interested in and the do their best to make it happen financially. More

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Extremely positive experience. I recently purchased a RAV IV limited from Lia Toyota in Colonie, NY. To preface, I deplore car shopping. Honestly, it scares the heck out of me and I recently purchased a RAV IV limited from Lia Toyota in Colonie, NY. To preface, I deplore car shopping. Honestly, it scares the heck out of me and I hate when I have to face buying another vehicle. I am please to say, however, that the process of purchasing the RAV was quite different. The sales person, Tom Pottenburgh, was awesome. He is down to earth, a family man and he really knows the products. He wasn’t pushy and remained calm but efficient. There wasn’t a snag. Really great experience. I would and will recommend others to this dealership and will definitely suggest they ask for Tom. More

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Tomas Potterburgh moved very fast to get the auto I needed Did not waste my time in the purchase moved quickly to close the deal and deliver the auto. They realized some people do not require time to purchase Did not waste my time in the purchase moved quickly to close the deal and deliver the auto. They realized some people do not require time to purchase a car. More

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Top notch customer service Top notch dealership! Tom Pottenburgh and Vince Nguyen are the best! Toyota should be proud to have such great brand ambassador’s! They turned what co Top notch dealership! Tom Pottenburgh and Vince Nguyen are the best! Toyota should be proud to have such great brand ambassador’s! They turned what could have been a very negative experience into a remarkable,stress free purchase. I typically do not go on and give reviews whether good,bad or indifferent. I feel the need to commend these two employees for their hard work and dedication. They made sure I was informed throughout every step of the process,which can be downright terrifying. They have earned a customer for life and I will send anyone in the market for a new or used vehicle to Lia Toyota simply because of these two employees. More

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Specialized in customer service Thomas Pottenburgh is a shining example for outstanding customer service. I highly recommend Lia Toyota of Colonie to everyone to visit for their aut Thomas Pottenburgh is a shining example for outstanding customer service. I highly recommend Lia Toyota of Colonie to everyone to visit for their automotive needs. More

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Pleasant experience From my initial entry into the showroom to the purchase of my vehicle, every staff member encountered was congenial and helpful. I worked with Thomas From my initial entry into the showroom to the purchase of my vehicle, every staff member encountered was congenial and helpful. I worked with Thomas Pottenburgh to find a truck that met my needs...he simplified the entire experience with his extensive knowledge of the Toyota product line. I did purchase a Tacoma SR5 ( my third)— sincere thanks to Tom! More

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Worst Experience of Trying to Purchase a Car My name is TJ Serson. I visited Lia Toyota yesterday to test drive a 2018 Chr. Tom Pottenburgh is the salesperson I dealt with. This man shoul My name is TJ Serson. I visited Lia Toyota yesterday to test drive a 2018 Chr. Tom Pottenburgh is the salesperson I dealt with. This man shouldnt be selling vehicles. The test drive was awful he knew nothing about the car I would ask a question and kept being told “I dont know, but I can find that out” and was never told anything. I felt as if I couldnt even get a great feel for the vehicle because I was rushed. I wanted to take a look at how everything worked, yet instead it was just a 5 minute test drive with a clueless person. Next I would like to address that I am currently a Lia customer I purchased lease at Lia Honda. After going for the test drive I wanted to get some numbers. I didnt even get numbers. Instead I was told when I have money to come back. This really was the worst experience of my life. My lease is ending soon and all I wanted was to explore my options and was told to xxxx off. I will be making sure my view point of this dealership goes viral. Maybe you will enforce your sales people to treat customer with respect, and not to focus on what they look like instead making sure they like the car and see what ways we could move forward. And it would he nice to get a response from a manager, it has been over a week with no response or apology. More

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Great customer experience Tom gave my wife and I the best customer service experience we had ever received when buying a car. He listened to our concerns and expectations in ou Tom gave my wife and I the best customer service experience we had ever received when buying a car. He listened to our concerns and expectations in our search for the right car for our needs and price range. His suggestion of the Corolla was spot on. Thank you Tom for making us loyal Toyota owners that will go tell anyone we know looking for a car to visit Lia Toyota More

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