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Thomas Prondzinski
Thomas Prondzinski | Page 28
Service Director
Lexus of Arlington
1510 W Dundee Rd
Arlington Heights, IL 60004
448 Reviews
448 Reviews
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448 Reviews of Thomas Prondzinski
June 01, 2021
Tom and his staff are EXCELLENT! They always take time to explain everything to me. They make me feel like a valued customer and keep me informed of the status of the service repair. Providing a loaner is so explain everything to me. They make me feel like a valued customer and keep me informed of the status of the service repair. Providing a loaner is so extremely helpful and appreciated. Time and time again you provide the best service experience I ever encountered. Thank you Tom! More
by SILVANA.TOSIC
Verified Customer
May 27, 2021
Lexus is always accommodating to my schedule and has a loaner car available if needed. Always kind and on time The waiting area is always clean and very comfortable. loaner car available if needed. Always kind and on time The waiting area is always clean and very comfortable. More
by Bdferron
Other Employees Tagged: Haresh Trivedi
May 26, 2021
Anthony Landi, Tom Prondzinski both worthless service director and service manager. After buying over 3 cars from this dealer all brand new I never knew Id get such bad customer service! I almost died wh director and service manager. After buying over 3 cars from this dealer all brand new I never knew Id get such bad customer service! I almost died while driving a car they fixed and touched before! They touched the driveshaft and the axel+hub! Apparently it was all fixed until few miles later the car has a major mechanical issue that blew all the airbags out and injured me severely! THE CAR HAS WARRANTY and they are denying it because apparently it was abused😂. WHERE IN THE OWNERS MANUAL DOES IT SAY TO KEEP THE CAR UNDER A SPECIFIC RPM OR SPEED?!! If you ever look this dealer up or try to buy a car from them just DON’T. I currently am not working and still in pain! No LOANER WAS GIVIN ! NO UPDATED NEWS ! FAKEST ADVISERS YOU WILL TALK TO! Stay away from these scammers! Once they sell You a car they can careless... main manager still wont call me back after nearly 15 requests! Would never give them a star rating! More
by Jacek
Other Employees Tagged: Haresh Trivedi, Marcin Ajdukiewicz, Marcin Wierzba , Rob Kennedy, Tim Webb
May 26, 2021
Very helpful with service. Made the process very easy even dealing with external insurance company for payment towards repairs made to the vehicle. Would highly recommend. even dealing with external insurance company for payment towards repairs made to the vehicle. Would highly recommend. More
by dylank28
May 21, 2021
I have taken my car to Lexus of Arlington for service since purchasing my GS 350. All those I’ve met are friendly and helpful. Service has been to my Satisfaction . Also, waiting area is very nice. Wi since purchasing my GS 350. All those I’ve met are friendly and helpful. Service has been to my Satisfaction . Also, waiting area is very nice. Will continue taking my car to Lexus of Arlington More
by KINDOF2
Other Employees Tagged: Haresh Trivedi , Rob Kennedy, Tim Webb
May 21, 2021
Very good representation of the Lexus brand in Illinois. Newer large format dealership campus. Energetic friendly multi lingual sales and service staff. Customer oriented service department. Competitive pr Newer large format dealership campus. Energetic friendly multi lingual sales and service staff. Customer oriented service department. Competitive pricing. More
by ADSRGR8
Other Employees Tagged: Alex Castro, Haresh Trivedi, Marcin Ajdukiewicz , Rob Kennedy, Dennis Schorle
May 21, 2021
Pleasant experience, very friendly and professional employees, very nice dealership, great location. I will recommend this facility to my family and friends. I’m very happy. employees, very nice dealership, great location. I will recommend this facility to my family and friends. I’m very happy. More
by Joemama
Other Employees Tagged: Haresh Trivedi , Rob Kennedy, Tim Webb
May 19, 2021
Great service, as always. Tom is the best. He is totally professional and courteous. Always keeps me apprised of the status. Look forward to seeing him again. professional and courteous. Always keeps me apprised of the status. Look forward to seeing him again. More
by RJLIGOCKI
Other Employees Tagged: Haresh Trivedi , Rob Kennedy
May 14, 2021
Friendly, helpful, no pressure, timely, and care looks great at pickup. I’ve had this car for 16 years and it looks and runs like new. That tells you how they and I take care of this car. Would buy again great at pickup. I’ve had this car for 16 years and it looks and runs like new. That tells you how they and I take care of this car. Would buy again there. More
by S
