Thomas Puerta | Page 4

I am sharing this review to warn others about my experience with Nissan of Clearwater, which was the worst vehicle purchase I’ve ever made. I purchased a 2019 BMW X6 after choosing Nissan of Clea experience with Nissan of Clearwater, which was the worst vehicle purchase I’ve ever made. I purchased a 2019 BMW X6 after choosing Nissan of Clearwater specifically because of their advertised reputation, safety inspections, and customer service awards. I believed I was dealing with a transparent and reputable dealership. That belief was completely misplaced. Before the sale was finalized, a malfunctioning rear liftgate was identified and I was assured it would be repaired. It was not. Ten days after purchase, the vehicle completely shut down in the middle of a busy intersection during rush hour with my children inside. The vehicle could not be shifted into neutral, traffic had to be blocked, and emergency assistance was required. The warranty had not yet activated, and Nissan of Clearwater accepted the vehicle back. While in their possession, BMW (Under Morgan Auto Group) identified multiple safety issues, including four bald tires and rusted, flaking rotors, conditions that were present before the sale and should never have passed inspection and made available for sale. Communication throughout this process was abysmal. I made numerous calls, sent an email to the general manager (which was never answered), and made multiple long trips to get updates. I was repeatedly given conflicting or inaccurate information about parts availability and repair status. After more than two months, the vehicle was returned with assurances that all issues had been resolved. They were not. The liftgate was still broken, and the vehicle later broke down again due to the same issue that Nissan claimed had been repaired. BMW ultimately confirmed that Nissan’s repairs were done incorrectly and had to be redone, despite Nissan of Clearwater making a claim against my service contract, which was authorized so they would be able to complete the repairs. Additionally, although a loaner vehicle was provided, it was not comparable, and I incurred out-of-pocket costs for issues that should have been addressed before the original sale. No meaningful attempt was ever made by management to resolve the situation or follow up, even after negative survey feedback was submitted to Nissan of Clearwater. Miguel Toledo did a solid job servicing the loan. Jeff Williams, although not directly involved in the sales process, was always helpful and went out of his way to help me whenever he was present. I am a 20-year Navy veteran and have purchased many vehicles over my lifetime. This was, without question, the most unsafe, poorly managed, and frustrating dealership experience I have ever had. Nissan of Clearwater does not stand by its word, avoids accountability, and provides unacceptable post-sale service. I strongly advise others to look elsewhere. More

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Very nice and clean. Extremely professional and welcoming when arrived. Highly recommend for any one to visit. Extremely professional and welcoming when arrived. Highly recommend for any one to visit. More

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I recently visited Nissan and it ended up being one of the best car-buying experiences I’ve ever had. From the moment I walked in, the staff greeted me with genuine friendliness—not the pushy sales vibe y the best car-buying experiences I’ve ever had. From the moment I walked in, the staff greeted me with genuine friendliness—not the pushy sales vibe you sometimes expect. My salesperson took the time to really listen to what I needed, walked me through several options, and explained everything clearly without rushing or pressuring me. More

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He was absolutely wonderful to work with, understood our needs and what we were looking for and he made it all happen. Nissan of Clearwater is great needs and what we were looking for and he made it all happen. Nissan of Clearwater is great More

by fla_ladybug74 Verified Customer Verified Customer

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Thomas has a heart of gold and a great smile. We enjoyed working with him We enjoyed working with him More

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Excellent Car Buying Experience! Thomas was absolutely great to work with. He was professional, honest, and made the entire car-buying process smooth and stress-free. He took the ti Thomas was absolutely great to work with. He was professional, honest, and made the entire car-buying process smooth and stress-free. He took the time to answer all my questions, explained everything clearly, and made sure I was happy with my purchase. I truly appreciate his patience and great customer service — I’d definitely recommend him to anyone looking to buy a car! More

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Mr Thomas Puerta is an excellent sale representative I came and ask about the Nissan 2025 that I like and he walk me through the process until purchase was done. I would recommend him to any one to do bu came and ask about the Nissan 2025 that I like and he walk me through the process until purchase was done. I would recommend him to any one to do business with him. His knowledge and expertise in the car industry is top the line. I give him a hard time in making up my mind and he did not look Angry or mad and that is good for business, I am looking for him in the near future to manage this Nissan store. He should get a raise because he execute is job well. More

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I had a great experience working with Thomas. They were knowledgeable, professional, and made the entire process smooth and stress-free. I really appreciated their transparency and follow-up thro They were knowledgeable, professional, and made the entire process smooth and stress-free. I really appreciated their transparency and follow-up throughout the sale. More

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This is my 3rd Nissan purchased from Branden, he is Great to work with! Highly recommend! Ask for Branden for a Vehicle purchase Great to work with! Highly recommend! Ask for Branden for a Vehicle purchase More

by tomasz2427 Verified Customer Verified Customer

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Clearwater Nissan has been great! I highly recommend this location & team of professionals. They are a great service team. I highly recommend this location & team of professionals. They are a great service team. More

by islandrhea Verified Customer Verified Customer

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