Thomas Soveg | Page 2

Great service I've been going to Toyota Santa Monica for over 10 years, and have always received consistent excellent service. I dealt with Thomas Soveg in my last I've been going to Toyota Santa Monica for over 10 years, and have always received consistent excellent service. I dealt with Thomas Soveg in my last visit, and he was very helpful. More

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terrible When I made an appointment the other day, a guy told me it will take 3-4hours to do my recall service. I went there this morning, the service guy sai When I made an appointment the other day, a guy told me it will take 3-4hours to do my recall service. I went there this morning, the service guy said it's gonna take all day TODAY(just today?). I do not understand. 1. what is the point of making my appointment ? 2. the guy took my appointment didn't know what he was talking about? That would be a issue. 3. When I asked Thomas that you do loaner if it takes all day which I had no idea, he said no. What am I suppose to do all day? Besides, it is RECALL service, it's not like I bring my car for my issue. I am very upset about this. I had to leave since Obviously I am not free all day for waiting my car to be fixed for the recall. I wish I knew it was going to take all day, I would organize my day before hand. You totally wasted my time came all the way from Malibu. What you could do better? Noriko Smith - Under Stuart Smith's account More

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Thomas Soveg helped diagnose an issue with my car's ECU for transmission. Thomas Soveg along with Gary Benson and Phil Walker explained the potential scenarios of repair. All three were candid and su ECU for transmission. Thomas Soveg along with Gary Benson and Phil Walker explained the potential scenarios of repair. All three were candid and supportive if I wanted to get a second opinion. I had never gone to the dealership before for service. I am getting a new car and if it is a Toyota I would be open going to the dealership for service! ~ Elizabeth More

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Thomas made every effort to get my car looked at as soon as possible, because I had to take my sister to a pre-op. He also got me a rental car right at the dealers. He is professional, kind and explains e as possible, because I had to take my sister to a pre-op. He also got me a rental car right at the dealers. He is professional, kind and explains everything related to the car's problem and what they found in detail, including showing me the battery test results. I will ask for him every time as my service writer. The dealer did not find anything wrong with my battery or alternator and they did not charge me for their time. More

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I had my Prius serviced today. It is a used Prius and this was my first time getting it serviced. Tom was great to work with and I appreciate his concern for customer service. this was my first time getting it serviced. Tom was great to work with and I appreciate his concern for customer service. More

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