Thomas Steinbeck

Friendly and professional service staff. Beautiful facility while waiting for the care to be serviced. Beautiful facility while waiting for the care to be serviced. More

by ARDEEN1 Verified Customer Verified Customer

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My experience at Porsche Arrowhead has been really wonderful regarding customer service. I bought a 911 recently out of state that unfortunately had some issues. Although these issues were not a refle wonderful regarding customer service. I bought a 911 recently out of state that unfortunately had some issues. Although these issues were not a reflection on Porsche Arrowhead, they've stepped in to help immensely in solving the problem and accommodating me. Specifically, I would like to say Ruben has been wonderful at communicating. I have worked in the auto industry for over 10 years myself and worked alongside many service advisors, and I would give Ruben 10 out of 10 as far as knowledge and overall genuine concern for his customers and transparency. I look forward to working with him in the future and having Porsche Arrowhead service my vehicle. More

by Rayvn.1stvision Verified Customer Verified Customer

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My vehicle has been in the dealership’s possession since November 5th 2025 following a recall repair. Over the course of nearly three months, I have been given multiple diagnoses and repeatedly informed tha November 5th 2025 following a recall repair. Over the course of nearly three months, I have been given multiple diagnoses and repeatedly informed that the issue was corrected, only for the vehicle to continue stalling immediately upon pickup. Most recently, I was advised that the problem “may have been” related to the battery, and the vehicle is now being treated as completed based on that assumption. However, given the history of repeated failed repair attempts, I do not have confidence that the root cause has been properly identified. I have not yet taken possession of the vehicle, as prior assurances of completion have proven inaccurate. Additionally, Porsche Cars North America (PCNA) was expected to coordinate and oversee this matter due to the extended timeframe and repeated repair failures. Instead, my case has not been meaningfully managed or escalated. I feel my concerns have been disregarded rather than properly addressed, and there has been a clear lack of corporate oversight in resolving this situation. While I was provided a loaner vehicle, this does not offset the financial burden of continuing to make payments on a vehicle that has been unavailable and unresolved for months. This experience does not reflect the standards associated with the Porsche brand. I am requesting immediate corporate review, confirmation of a verified and permanent repair, and appropriate compensation for the extended period my vehicle has been unusable. Due to this experience I or my husband will not consider purchasing another Porsche. More

by ATHLILX Verified Customer Verified Customer

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