Tiana Dela Cruz

Earnhardt Chrysler Jeep Dodge Ram responded

It’s wonderful to hear such positive feedback about Tiana! Our team strives to provide exceptional service, and it’s great to know that her dedication made a difference for you. Your recommendation means a lot to us! Regards, Luke Morris Service Director luke.morris@earnhardt.com

Earnhardt Chrysler Jeep Dodge Ram responded

We're so glad to hear about your smooth experience! It's wonderful that Chynna provided great service during your visit. Our team strives to make every step as seamless as possible. We look forward to seeing you again soon! Regards, Luke Morris Service Director luke.morris@earnhardt.com

Earnhardt Chrysler Jeep Dodge Ram responded

Thank you for your loyalty over the years! It's fantastic to hear you’ve had such positive experiences with our team, especially with Tiana. We appreciate your support and look forward to continuing to serve you and your modified vans! Regards, Luke Morris Service Director luke.morris@earnhardt.com

Earnhardt Chrysler Jeep Dodge Ram responded

We're thrilled to hear you had such a positive experience with Tiana! Our team strives to provide excellent service, and it’s great to know you enjoyed the waiting room amenities. Thanks for the recommendation! Regards, Luke Morris Service Director luke.morris@earnhardt.com

Earnhardt Chrysler Jeep Dodge Ram responded

We are truly sorry to hear about your disappointment, however, we would like to take a moment to clarify some aspects of the service visit. Your daughter was the person who handled all aspects of the vehicle during this transaction. She agreed to have her vehicle examined, was the primary point of contact for all communications, and fully consented to the proposed plan of execution. We understand that sometimes miscommunications can occur, but we did follow the proper steps to ensure everything was addressed. Additionally, before your departure, we all reached an agreement that your daughter, wife, and you felt was fair regarding the services rendered. The decisions were made with mutual understanding, and we all agreed the outcome was fair to all parties involved. Once again, we apologize if there has been any confusion or if you feel upset with the decisions made by your daughter during the service process. We truly hope that you can find a resolution and trust that we always aim to provide the best possible service to our valued customers. Thank you for your understanding. Regards, Josh Utley Service Manager josh.utley@earnhardt.com

Earnhardt Chrysler Jeep Dodge Ram responded

We're thrilled to hear that Tiana consistently delivers top-notch service. Our team takes pride in addressing all your needs, and your feedback means a lot to us. Looking forward to continuing to support you! Regards, Luke Morris Service Director luke.morris@earnhardt.com

Earnhardt Chrysler Jeep Dodge Ram responded

Thanks for the fantastic feedback, Nando! We're thrilled to hear that Tiana is making such a positive impact with her support. Your satisfaction means the world to us, and we’re here to ensure you always have a great experience! Regards, Luke Morris Service Director luke.morris@earnhardt.com

Earnhardt Chrysler Jeep Dodge Ram responded

We’re thrilled to hear about your positive experience with Tiana! Our team always strives to provide exceptional service, and it’s great to know she made such an impact. Thanks for the recommendation, and we look forward to helping you and your wife again in the future! Regards, Victoria Smith victoria.smith@earnhardt.com

Earnhardt Chrysler Jeep Dodge Ram responded

Thank you for sharing your positive experience with Tiana! We're thrilled to hear that she provided you with helpful and friendly service, keeping you informed every step of the way. We appreciate your feedback and look forward to serving you again in the future. Regards, Luke Morris Service Director luke.morris@earnhardt.com

Earnhardt Chrysler Jeep Dodge Ram responded

Sean, Thank you for taking the time to share your feedback. I wanted to touch base regarding your recent visits to our service center. During your previous visit, we were able to identify the primary issue with the catalytic converter system, which was documented in the Power Train Control Module. Unfortunately, the component was not covered under your extended service contract from the manufacturer (not Earnhardt’s). Regarding your transmission concern, we weren't able to replicate the issue during your last visit. However, upon your recent request, we conducted further investigation, per your authorization, and found that the transmission did require additional attention. Regrettably, your extended warranty declined coverage for the necessary repairs. Nevertheless, your warranty did reimburse you for the remainder of the contract. As per your decision to not proceed with further repairs at that time and to have the vehicle reassembled, we completed the reinstallment and refill of the transmission components. Please note that these costs were not covered by your extended warranty. We remain committed to resolving the main issues you are experiencing with your vehicle. If you would like to proceed with replacing the catalytic converters and addressing the transmission concern, please do not hesitate to contact us. We are here to assist you. Thank you for your understanding and continued trust in our service. We look forward to hearing from you soon. Regards, Josh Utley Service Manager josh.utley@earnhardt.com