We actually worked with a girl who Tiffany was trying and
she was excellent. She explained everything and was very pleasant.
she was excellent. She explained everything and was very pleasant.
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by mhopkins88
Verified Customer
Verified Customer
Service Price Transparency
Mar 24, 2026 -
Byers Ford responded
Thank you for your kind words. We are glad to hear Tiffany provided a pleasant and informative experience. We truly appreciate your support 😊
Service advisor is great.
Service department needs to dig in and really take the time to diagnose issues that customers say are happing. I am starting to question this deale
Service department needs to dig in and really take the time to diagnose issues that customers say are happing. I am starting to question this dealerships abilities based on this and previous experiences.
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by beck
Verified Customer
Verified Customer
Service Price Transparency
Mar 16, 2026 -
Byers Ford responded
Thank you for your feedback. We are glad to hear your service advisor has been great, but we are sorry to hear your experience with diagnosis has been frustrating. We take concerns like this seriously and appreciate you bringing it to our attention. Please reach out with more details so our team can look into the matter further.
Byers' service team is on time and provide you with
options for additional service as needed.
options for additional service as needed.
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by KMEDWA
Verified Customer
Verified Customer
Service Price Transparency
Mar 16, 2026 -
Byers Ford responded
Thank you for the great feedback. We are so glad to hear our service team was on time and kept you informed of any additional service options as needed. We truly appreciate your support. 😊
I paid $1500 to have my water pump and timing belt
replaced. Then my air conditioner didn’t work a week later, when it had work 3 days prior to the “repair”. I was told the tech struggled getting the
replaced. Then my air conditioner didn’t work a week later, when it had work 3 days prior to the “repair”. I was told the tech struggled getting the crank pulley off so the job took two days. After spending this amount of money I was told by the assistant service manager it was just “sucky timing” and now I have to pay $1900 to replace the air conditioning compressor, a less than $500 part. Also since then I’ve have the engine stumbling at idle after driving, which it did not do prior to this service. I called and left a message for the asst mngr and have received no call back. Your labor price is way too expensive and the quality of the repairs is lacking. I have lost all confidence in the service department and Ford in general. I understand I have an older vehicle with higher mileage, but it has not had any problems until now and we have owned it since new. If this is the level of service we can expect this will be our last Ford product!
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by eambrose71
Verified Customer
Verified Customer
Service Price Transparency
Mar 10, 2026 -
Byers Ford responded
Thank you for sharing your feedback. I am very sorry to hear about the issues with your air conditioning and engine idle following your recent water pump and timing belt service. I also deeply apologize that your phone call was not returned. We value your long-term loyalty to Ford and understand your frustration regarding the recent repair costs and the customer service you received.
I would like to personally review your vehicle records with our technicians to better understand what happened during your visit. Please reach out to us directly at the service center so we can discuss your concerns and work toward a proper resolution.
Mar 10, 2026 -
eambrose71 responded
The resolution would be to have the dealership own the mistake they made and repair the vehicle. I still have had no return contact to address my concerns. Seriously thinking about taking it to another dealership for the repairs and then having Byers foot the bill as I am losing confidence in their ability to repair the items that they caused in the first place
Always been very helpful and responsive i appreciate the
application used to summarize work and the level importance
application used to summarize work and the level importance
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by mattgaberell
Verified Customer
Verified Customer
Service Price Transparency
Mar 04, 2026 -
Byers Ford responded
Thank you for your 5-star review! Your support means the world to us, and we’re thrilled to hear you had such a wonderful experience. We're always here if you need anything and look forward to assisting you again in the future
Thanks ?
? ???? to “ Please say a little more. Just 13 more words… ”
? ???? to “ Please say a little more. Just 13 more words… ”
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by mholdren54
Verified Customer
Verified Customer
Other Employees Tagged:
Tiffany Marks
Feb 27, 2026 -
Byers Ford responded
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to know you had a great experience with us. Your support means the world to our team, and we can't wait to serve you again soon!
Great communication throughout the process .
Good work and flexibility on scheduling. They were fairly priced as well
Good work and flexibility on scheduling. They were fairly priced as well
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by walkerr38
Verified Customer
Verified Customer
Service Price Transparency
Feb 25, 2026 -
Byers Ford responded
Thank you so much for your kind words! We're thrilled to hear that our communication and flexibility made the process smooth for you. Fair pricing and quality work are what we strive for, and it's wonderful to know we hit the mark. We truly appreciate your business and look forward to working with you again.
They did a great job and kept me updated on my car.
They got me in and out in a timely manner.
They got me in and out in a timely manner.
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by Hhart97
Verified Customer
Verified Customer
Other Employees Tagged:
Tiffany Marks
Feb 20, 2026 -
Byers Ford responded
Thank you so much for the kind words! We're thrilled to hear that we kept you informed and got you back on the road quickly. Your satisfaction means the world to us, and we appreciate you taking the time to share your experience. We look forward to serving you again!
Good communication and service.
They took care of the recall as well as another issue that I had.
They took care of the recall as well as another issue that I had.
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by Pmaynard19
Verified Customer
Verified Customer
Other Employees Tagged:
Tiffany Marks
Feb 20, 2026 -
Byers Ford responded
Thank you for your 5-star review! Your support means the world to us, and we’re thrilled to hear you had such a wonderful experience. We're always here if you need anything and look forward to assisting you again in the future
Outstanding Tiffany always does a great job of
accommodating my needs. Communication is always on point.
accommodating my needs. Communication is always on point.
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by justahg
Verified Customer
Verified Customer
Other Employees Tagged:
Tiffany Marks
Feb 18, 2026 -
Byers Ford responded
We’re so glad to hear Tiffany continues to take great care of you and keeps communication on point. Providing a smooth and accommodating experience is what we’re all about. We truly appreciate your continued trust in our team!
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