Tim Branch | Page 2

Chuong and his service team always does a great job. Highly recommend this bmw location Highly recommend this bmw location More

Report | Print

The service here is always excellent Reesh has always been the best. His attitude and attention to details are flawless. Reesh always gives wan explanation of all the services needed. been the best. His attitude and attention to details are flawless. Reesh always gives wan explanation of all the services needed. More

Report | Print

The Arlington BMW team was quick efficient and save me a bunch of time money and effort and made it hasslefree to come in and trade a vehicle off and get into the vehicle I wanted and I will be going there bunch of time money and effort and made it hasslefree to come in and trade a vehicle off and get into the vehicle I wanted and I will be going there for every future vehicle in my future More

Report | Print

The service is great. The intake team is professional and responsive. I love Arlington BMW! The intake team is professional and responsive. I love Arlington BMW! More

Report | Print

Customer service was exceptional, communication was clear, and repair time greatly exceeded all expectations today. clear, and repair time greatly exceeded all expectations today. More

Report | Print

Here’s your message translated into clear English: ⸻ While I was driving my car, it suddenly overheated and went into neutral. The car automatically stopped, and from there I had it tow English: ⸻ While I was driving my car, it suddenly overheated and went into neutral. The car automatically stopped, and from there I had it towed to BMW of Arlington. They charged me $260 for an inspection. After the inspection, they initially told me that several parts like air filters and other components needed to be replaced, and they gave me an estimate of around $4,000–$5,000. Then, after some time, they changed their statement and told me that the engine itself was completely damaged and needed to be replaced. After that, I went to the showroom, where they again insisted that the engine was damaged and needed replacement. They then offered me $7,000 for my car as a trade-in and strongly pushed me to buy another electric car. I felt like they were trying to manipulate and pressure me a lot. A showroom is supposed to provide good service to customers, not exaggerate or create problems that may not even exist just to take advantage of them. This kind of behavior is very wrong and damages BMW’s reputation. Employees who act like this for their own small benefit will never grow in the long run. They were trying to manipulate me into selling my car and buying another one, which I strongly object to. I have a serious complaint about this situation. ⸻ If you want, I can also make it more formal so you can submit it as an official complaint. More

Report | Print

Excellent service from sales to service department. Service manager Reesh was quick to recommend needed service, provided concierge level service, and a quick turn around. Service manager Reesh was quick to recommend needed service, provided concierge level service, and a quick turn around. More

Report | Print

BMW of Arlington is the best always a great experience when I visit the dealership when I visit the dealership More

Report | Print

Reesh at the Service Dept. is great to work with. He’s knowledgeable and extremely professional. He’s my go to person when I need service or advice on my BMW. is great to work with. He’s knowledgeable and extremely professional. He’s my go to person when I need service or advice on my BMW. More

Report | Print

I was treated with courtesy and a friendly greeting. Greg Ross was the sales representative went out of his way to find the car I wanted. Sales ManagerNick Palenzuela was what every business wants. He Greg Ross was the sales representative went out of his way to find the car I wanted. Sales ManagerNick Palenzuela was what every business wants. He was affable,friendly, a great negotiator to arrive at a mutually acceptable deal. Thanks to both. The financial transaction was handled professionally with a smile. Client advisor was another outstanding member of the staff. Truly I had a great and pleasant experience buying my BMW330i. More

Report | Print