Tim Branch
Tim Branch at BMW of Arlington

Tim Branch | Page 5

General Manager

BMW of Arlington

1105 East Lamar Boulevard
Arlington, TX 76011

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4.2
52 Reviews
4.2

52 Reviews

Write a Review

52 Reviews of Tim Branch

September 19, 2025

Dealership Rating
Employee Rating

Great customer service. Oil change was good and I got my car back nice and clean. More

by Lnguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Debbie Wilson , Mateo

Sep 21, 2025

BMW of Arlington responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 13, 2025

Dealership Rating
Employee Rating

My BMW advisor is the best hands down… the customer service is a #1. Awesome More

by APeyton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Debbie Wilson , Marcie Duckworth

Sep 15, 2025

BMW of Arlington responded

Hi, your wonderful feedback and rating mean a lot to us. We hope to see you soon!

September 11, 2025

Dealership Rating
Employee Rating

Good experience in the beginning but lost connection when I asked about wrong key to sales rep More

by mheineman29
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Debbie Wilson

Sep 17, 2025

BMW of Arlington responded

Hello, I’m sorry to hear you had a negative experience. That’s not the standard we expect. Please reach out so we can understand what happened and resolve it quickly. I appreciate you bringing this to our attention. Sincerely, Brad Bemis Sales Manager  bbemis@group1auto.com (817) 436-5718

September 10, 2025

Dealership Rating
Employee Rating

Best service yet! My car was picked up and serviced at. BMW of Arlington, left me with a brand new electric BMW to drive . I had an oil change brake fluid changed and More

by karentp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Debbie Wilson

Sep 12, 2025

BMW of Arlington responded

Hi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 07, 2025

Dealership Rating
Employee Rating

STAY AWAY FROM THESE SCAMMERS! The used car dealership claimed the timing belt was replaced and claimed their BMW mechanic would replace the motor mounts to make with good OEM moun More

by Robert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Debbie Wilson , Bernie

Sep 11, 2025

BMW of Arlington responded

We take all concerns very seriously and would like to clarify a few points. At BMW of Arlington, all repairs and inspections are performed by certified BMW technicians using OEM parts, and we document all work completed. We never authorize or perform part-swapping with non-OEM components. We understand how frustrating it can be when a vehicle doesn’t meet expectations after purchase, and we regret that you feel your experience did not align with our standards. We would like the opportunity to review your service history and inspection records in detail. Please contact our management team directly so we can work with you to address your concerns. Our goal is always to ensure transparency, professionalism, and confidence in every purchase and service experience. Tim Branch General Manager tbranch@Group1Auto.com

September 06, 2025

Dealership Rating
Employee Rating

I am writing to express my utmost satisfaction with the recent service provided for my vehicle. The entire experience was exemplary, and I feel compelled to commend your team for their professionalism and More

by luan.nguyel7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Debbie Wilson

Sep 12, 2025

BMW of Arlington responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 05, 2025

Dealership Rating
Employee Rating

Great service, kept me informed as my car was being serviced! I'll be back! More

by Mitch C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Debbie Wilson , Manolis Arapis

Sep 07, 2025

BMW of Arlington responded

Hi Mitch, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 04, 2025

Dealership Rating
Employee Rating

Car was there over a week and when I was call to pick it up, I drove less than 5 miles and the same light came back on and I spent $1200. No happy More

by theidealbookkeeper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Debbie Wilson

Sep 07, 2025

BMW of Arlington responded

We’re sorry to hear that the issue returned so soon after your visit, especially after the investment you made. That’s certainly not the experience we aim to provide. We’d appreciate the opportunity to make this right—please reach out to us directly at cnguyen@group1auto.com so we can assist you further. Chuong Nguyen Service Manager

August 29, 2025

Dealership Rating
Employee Rating

Great experience so far from the sales of my vehicle to the service that I have received thus far. The associates have taken care of me well and are very helpful and understanding. More

by luis.esquivel1183
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Debbie Wilson

Sep 02, 2025

BMW of Arlington responded

Thank you for the wonderful review! We are thrilled to hear that our team has provided you with excellent service and support. It's our pleasure to take care of you and your vehicle. We look forward to continuing to provide exceptional service in the future!

August 28, 2025

Dealership Rating
Employee Rating

As always the service at BMW Arlington was exceptional. We are driving two cars purchased there. More

by Bizpower46
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Debbie Wilson

Sep 14, 2025

BMW of Arlington responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

Aug 28, 2025

Bizpower46 responded

Everything good!

Aug 28, 2025

Bizpower46 responded

Everything good

Aug 28, 2025

Bizpower46 responded

Everything good

Aug 28, 2025

Bizpower46 responded

Everything good

Aug 29, 2025

Bizpower46 responded

Earlier response is still the same - good sevice!

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