Very easy to work with people.
Were super helpful in anyway they could be. Andy was a joy to work with.
Were super helpful in anyway they could be. Andy was a joy to work with.
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by SOVANCE
Feb 28, 2026 -
City Volkswagen of Highland responded
Thanks for highlighting how effortless it was to work with our team. Andy and everyone here were happy to assist at every step. We appreciate your kind words and look forward to assisting you again soon.
Dan Brasil
Director of Sales Operations dbrasil@cityautogroup.com
Great service , really kind and nice , took a great time
of breaking things down for me and making me feel comfortable
of breaking things down for me and making me feel comfortable
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by Rashawntae
Nov 30, 2025 -
City Volkswagen of Highland responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Dan Brasil
Director of Sales Operations dbrasil@cityautogroup.com
An extremely sensitive situation was brought to Joe and
staff and they handled it with the utmost care and the urgency allowed during that time. Due to the sensitivity of the situation, they had to accommo
staff and they handled it with the utmost care and the urgency allowed during that time. Due to the sensitivity of the situation, they had to accommodate me several times even when I was not handling myself well. I was, in fact, rude and not because they had did anything wrong but personal issues. They still treated me with care, understanding, and support without making me feel bad for my situation. Joe is one of a kind and shines bright in authenticity and care for his customers and their specific needs. The finance advisor, James-also handled my situation with strength and extreme care, working to relieve me of any further burdens outside of my situation. Having PTSD and not being able to control symptoms is embarrassing and debilitating and this staff banded together and guided me right through, even when I was in fight or flight and being so short and rude. They will listen. They will understand and work hard to see you and assist you in the best possible way. My sincerest apologies but also my full gratitude. You’ve just helped a mother flee from an extremely traumatic situation and it will come back to you ten fold! Thank you! ❤️
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by taylormyeates
Nov 20, 2025 -
City Volkswagen of Highland responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at City Volkswagen of Highland.
Dan Brasil
Director of Sales Operations dbrasil@cityautogroup.com
Erik is the best also Tim Curran goes over and Beyond
very Professional I believe this will be my 4th lease car
very Professional I believe this will be my 4th lease car
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by BETTY.T64
Verified Customer
Verified Customer
Other Employees Tagged:
Eduardo Alcala, Erik also 5 star
Nov 15, 2025 -
City Volkswagen of Highland responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing City Volkswagen of Highland. We look forward to having you as one of our valued customers for many more years to come!
Dan Brasil
Director of Sales Operations dbrasil@cityautogroup.com
Jo and Andrew were amazing!
They were so helpful through the entire process! Go see them for a new or used vehicle. You won’t regret it!
They were so helpful through the entire process! Go see them for a new or used vehicle. You won’t regret it!
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by tamidemi27
Other Employees Tagged:
Joe LeDuc
, Andrew Smith
Oct 27, 2025 -
City Volkswagen of Highland responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at City Volkswagen of Highland.
Dan Brasil
Director of Sales Operations dbrasil@cityautogroup.com
Joe and Andrew are awesome!
They are knowledgeable and sincere. It is great to work with them
They are knowledgeable and sincere. It is great to work with them
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by mechanic6179
Other Employees Tagged:
Joe LeDuc
, Andrew Smith
Oct 27, 2025 -
City Volkswagen of Highland responded
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing City Volkswagen of Highland!
Dan Brasil
Director of Sales Operations dbrasil@cityautogroup.com
The entire Team was Great and we were in and out in no
time with no games !!!!
time with no games !!!!
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by nickbeideman
Oct 17, 2025 -
City Volkswagen of Highland responded
Thanks for your feedback on your recent visit to City Volkswagen of Highland. It's great to hear that we were able to assist you and that you had such a positive experience.
Dan Brasil
Director of Sales Operations dbrasil@cityautogroup.com
Everyone was very nice, welcoming, and helpful.
They all work as a team. Would definitely recommend them
They all work as a team. Would definitely recommend them
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by BK2
Oct 14, 2025 -
City Volkswagen of Highland responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.
Dan Brasil
Director of Sales Operations dbrasil@cityautogroup.com
Andy and Tim were so helpful!
They made the process super easy and fast! Definitely recommends
They made the process super easy and fast! Definitely recommends
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by skylaroliviamitchell2001
Oct 13, 2025 -
City Volkswagen of Highland responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing City Volkswagen of Highland!
Dan Brasil
Director of Sales Operations dbrasil@cityautogroup.com
Joe was AMAZING to work with in the purchase of my new
car!! From the start of finding my desired car at your dealership to the time of my arrival at the dealership my family and I were treated like first
car!! From the start of finding my desired car at your dealership to the time of my arrival at the dealership my family and I were treated like first class passengers! Joe broke all the numbers down for me and updated me each time until the process was completed. My experience here made the 2 1/2 hour trip ALL worth my while!!
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by Bamafancharnel
Oct 10, 2025 -
City Volkswagen of Highland responded
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.
Dan Brasil
Director of Sales Operations dbrasil@cityautogroup.com