Tim Gallitz | Page 38

Very professional and courteous. They called with updates and let me know when car was ready as well as if there were any unforeseen issues. updates and let me know when car was ready as well as if there were any unforeseen issues. More

by APASHER Verified Customer Verified Customer

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Short Notice Service I called around 8:00 AM with a coolant problem, August 6th, 2020. They scheduled an appointment for around 10:00 AM. I dropped off my truck shortly a I called around 8:00 AM with a coolant problem, August 6th, 2020. They scheduled an appointment for around 10:00 AM. I dropped off my truck shortly after 10, added an oil change and some other things I wanted checked. They diagnosed and fixed the coolant problem, did all the add-on's and I was on the road before 1:30 PM. I am very pleased that on short notice the Service Department was able to get me up and running so quickly. Roughly three hours may seem to be a long time to some people; but consider this. Many auto "service centers" will not take you in even if a road side emergency exits. Coolant problems can become very serious and expensive if not dealt with quickly and correctly. Boucher's Service Department gets a Five Star rating from me. More

by BWISNIEWSKI2 Verified Customer Verified Customer

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Very professional and great service always! I trust them over anyone else I’ve been to! And they promptly get you scheduled when you call! over anyone else I’ve been to! And they promptly get you scheduled when you call! More

by CLWIEHR Verified Customer Verified Customer

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Best service dept in the area I have been coming to Boucher Ford in Thiensville for over 10 years. I have tried other Ford dealers and I always come back to this location. Kevin, I have been coming to Boucher Ford in Thiensville for over 10 years. I have tried other Ford dealers and I always come back to this location. Kevin, Tim, Angie, and Mark always take care of me like I am family. Other dealers are closer, but they do not have the personalities that work here. Plus they all address me by my first name when I walk in. That's SERVICE. More

by DLHORT1955 Verified Customer Verified Customer

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Great experience good service only would have liked a car wash as part of the service . Everything seem great moving to TX so will get a dealer there. wash as part of the service . Everything seem great moving to TX so will get a dealer there. More

by LEOTARED Verified Customer Verified Customer

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Awesome staff! Great customer service which is why i keep coming back. Service department has been wonderful to me every time I drop my car off with out an appointment! Very accommodating and the work do coming back. Service department has been wonderful to me every time I drop my car off with out an appointment! Very accommodating and the work done on my car has been top notch. Also mark is a great salesman when we are in the market in an going to him first. He is the best car sales person I have ever worked with. No pressure and the guy knows his cars. More

by BTKUCHARSKI Verified Customer Verified Customer

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Service was quick and accurate. Parts were ordered and repairs made in timely fashion. Staff is great with customer service. Car works great. I'm satisfied was quick and accurate. Parts were ordered and repairs made in timely fashion. Staff is great with customer service. Car works great. I'm satisfied. More

by HERBKWEEN Verified Customer Verified Customer

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Always a positive experience here, whether sales or service. The staff is knowledgeable and courteous, and they respect my time. It’s great to do business where everyone calls me by name. service. The staff is knowledgeable and courteous, and they respect my time. It’s great to do business where everyone calls me by name. More

by BHILLER Verified Customer Verified Customer

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Always good service Long time customer( when it was Schmidt Ford. I continue to receive good service now that it's Boucher. Continuing to resolve a stubborn problem but I Long time customer( when it was Schmidt Ford. I continue to receive good service now that it's Boucher. Continuing to resolve a stubborn problem but I'm confident it will be fixed. More

by CHUDS66 Verified Customer Verified Customer

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I brought my vehicle in for a recall and decided to get an oil change and have a mystery sound checked out as well. The recall repair took more than a day, which I was fine with, but no one told me it woul an oil change and have a mystery sound checked out as well. The recall repair took more than a day, which I was fine with, but no one told me it would take so long and nobody called me to update me and let me know what was going on. I had to call and ask. When I called, I mentioned that I had a coupon for "The Works" oil change. I was told they would honor the coupon even though I forgot to mention it when I originally made the appointment. "The Works" includes and oil change, tire rotation, and car wash. I picked up my vehicle the following day and forgot to bring the coupon with me. They still honored the price, which I was happy with, however, the car wash and tire rotation was not completed. The mystery noise turned out to be an easy/fairly inexpensive fix, but I never received a phone call telling me what was wrong, what it would cost, and asking me if I wanted it fixed at that time. So, long story short, I was disappointed about not getting the full "Works" package and the lack of communication. The actual work done appears to be quality. More

by MEDIKAYE Verified Customer Verified Customer

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