Tim Gilcrease
Tim Gilcrease at Alan Webb Mazda
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Tim Gilcrease | Page 7

Service Technician

Alan Webb Mazda

3716 NE 66th Ave
Vancouver, WA 98661

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4.6
70 Reviews
4.6

70 Reviews

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70 Reviews of Tim Gilcrease

February 13, 2021

Dealership Rating
Employee Rating

Great experience Colin was great to work with. Did an excellent job in assisting in all questions. Financing was easy to work with and found us the best rate. Very positive experience. Thank you More

by rjhuddleston
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kevin Welker, David Milbrandt , Devra Cramer, Michelle Dolan, Colin Erskine, Collin Griffin, Emily Hamilton, Stacie Jamieson, Edgar Martinez

Feb 15, 2021

Alan Webb Mazda responded

David, Thank you for taking the time to share this kind review and a 5-star rating. We value your time and feedback. We are pleased to hear that Colin was great to work with and you had a positive experience. We look forward to seeing you and your Mazda CX-9 in the future. Have a wonderful day! Sincerely, Your Alan Webb Mazda Family

February 09, 2021

Dealership Rating
Employee Rating

A tire warning brought me in without an appointment. Helped right away by some great people. Parts department helped too with an inquiry. Thanks to all. More

by aliceanddavid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kevin Welker , Jacob Cooksey, Devra Cramer, Emily Hamilton, Stacie Jamieson

Feb 11, 2021

Alan Webb Mazda responded

Alice and David, Awesome! We are pleased to hear that you were helped right away. We value your time and feedback. Thank you for choosing Alan Webb Mazda for your Mazda3's service needs. Have a great day! Sincerely, Your Alan Webb Mazda Family

January 28, 2021

Dealership Rating
Employee Rating

Great service, new to Vancouver Washington and the customer service was great 👍 great thank you very much will return love my Mazda.🏄🏻🚣🏻‍♀️Stay cool 😎 t More

by FATIMAV1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kevin Welker , Devra Cramer, Emily Hamilton, Stacie Jamieson

Jan 29, 2021

Alan Webb Mazda responded

Fatina, Awesome! We are pleased to hear that your service was great and that you will be back. Thank you for taking the time to share this kind review and a 5-star rating. We look forward to seeing you and your Mazda3 in the future. Have a great day! Sincerely, Your Alan Webb Mazda Family

January 27, 2021

Dealership Rating
Employee Rating

I have been getting my Mazda serviced at this location for many years. I will not go anywhere else. The customer service is outstanding. Devra was great to work with! More

by HOUSECRASHER2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Devra Cramer

Jan 29, 2021

Alan Webb Mazda responded

Tess, Thank you so kindly for taking the time to share this nice review and a 5-star rating. We value your time and feedback. We are pleased to hear that Devra was great to work with and that we have earned your repeat business. We look forward to seeing you and your Mazda CX-9 in the future. Take care and have a great day! Sincerely, Your Alan Webb Mazda Family

December 19, 2020

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Employee Rating

I had the oil changed in my SUV at Alan Webb Mazda. I was impressed by the professionalism and cleanliness of the staff. The work was done quickly and properly. I would highly recommend Alan Webb Mazda More

by seesunshine3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kevin Welker , Devra Cramer, Stacie Jamieson, Brandy Jordan

Dec 21, 2020

Alan Webb Mazda responded

Hello, Thank you so kindly for taking the time to share your experience. We value your time and feedback. We are thrilled to hear that our staff was professional and your service was completed in a timely manner. Thank you for choosing Alan Webb Mazda for your vehicle's needs. Happy holidays! Sincerely, Your Alan Webb Mazda Family

December 10, 2020

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Employee Rating

Had an oil change, tire rotation, and filter replacement appointment and decided to tack on the Android Auto upgrade for my 2016 CX5. Love the new feature on the stereo and efficient service all around. More

by ERIKT75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kevin Welker , Devra Cramer, Stacie Jamieson, Lindsey Scott

Dec 11, 2020

Alan Webb Mazda responded

Erik, That's awesome! The Android Auto is a great feature to add to your CX-5. Thank you for taking the time to share this kind review. We are happy to hear that your service was efficient. Thank you for choosing Alan Webb Mazda and we hope to see you again. Happy holidays! Sincerely, Your Alan Webb Mazda Family

October 30, 2020

Dealership Rating
Employee Rating

A 2 hour service took 3 and a half hours to complete. I wasn’t happy about the time, but I think the work was satisfactory More

by KGODWIN07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Kevin Welker, Leanne Agena, Trish Atkins , Devra Cramer, Tim FENDLEY, Maxwell Tanner

Nov 02, 2020

Alan Webb Mazda responded

Kevin, We are sincerely sorry for falling short of your expectations. We are disappointed to hear that your appointment was so lengthy. Thank you for taking the time to share your feedback. Your feedback helps us to grow a positive customer experience for you and others. Again We are sorry for the extended wait time during your Mazda3's service. We hope to see you again. Take care and have a great day! Sincerely, Your Alan Webb Mazda Family

August 19, 2020

Dealership Rating
Employee Rating

I’ve always had a good experience with your dealership with the service for this Miata. Everyone in your service department and parts department has been extremely friendly and helpful when I come in for More

by LMWACHOB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kevin Welker , Jacob Cooksey, Devra Cramer, Colin Erskine, Tim FENDLEY, Leslie Puryear, Lindsey Scott, Maxwell Tanner

Aug 21, 2020

Alan Webb Mazda responded

Lawrence, Thank you for taking your time to share your thoughts and 5 star rating. We value your time and feedback. We are pleased to hear you continue to receive friendly and helpful service from our staff. We look forward to seeing you and your Miata in the future. Take care and have a great day! Sincerely, Your Alan Webb Mazda Family

April 15, 2020

Dealership Rating
Employee Rating

Service was quick, but they weren’t helpful when I asked about a specific issue I was having with my vehicle. Only wanted to charge me for diagnosis. I just wanted to have them look at the suspension, wheel More

by KGODWIN07
Recommend Dealer
No

Other Employees Tagged: Kevin Welker , Devra Cramer, Tim FENDLEY, Brandon Hall, Leslie Puryear, Maxwell Tanner

Apr 16, 2020

Alan Webb Mazda responded

Kevin, I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving your experiences in the future. Respectfully, Leslie Puryear Service Manager 360-334-3002 ext 330 Lesliep@alanwebbautogroup.com

May 18, 2019

Dealership Rating
Employee Rating

Reca perform recall, oil change and full circle inspection. The service was good, courteous attention and in less time than expected. It is a pleasure to have my car serviced in this manner. Conchita More

by CONCHITAHURNI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Secora Jones

May 20, 2019

Alan Webb Mazda responded

Conchita, We are please to hear that the service was good on your recent visit. Thank you for taking your time to leave a nice review and 5 star rating. We look forward to serving your vehicle's needs in the future. Sincerely, The Alan Webb Mazda Family

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